ITIL Intermediate Service Operation (SO) Training and Certification Course Rwanda
Enroll for interactive ITIL Service Operation Certification Training in Rwanda from Unichrone.
Increased competitiveness, complex business processes and technology explosion has lead to a compulsion of specialized skills marked as a mandatory for individuals involved in delivering these business services. Foundation level knowledge is nowadays a pre-requisite for performing service management activities, at the same time, it is also important to have specialized knowledge and expertise in handling practical real-life situations.
The ITIL Intermediate Qualification: Service Operation is part of the ITIL Intermediate lifecycle stream and one of the modules that leads to ITIL Expert in IT Service Management Certificate. This course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.
What you will learn:
On completion of ITIL Service Operation Training and successful attempt of the examination, candidates will become proficient in:
- Service Operation
- Service Operation Principles
- Service Operation Processes
- Common Service Operation activities
- Organizing for Service Operation: functions
- Technology Considerations
- Implementation of service operation
- Challenges, critical success factors and risks