ITIL MALC Certification Training Course Rwanda
Enroll for interactive ITIL MALC Certification Training in Rwanda from Unichrone.
The ITIL® Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge across the contents of the ITIL publications, focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core ITIL publications.
This course presents the end-to-end view of Management and utilizes all the lifecycle and capabilities activities related to IT Service Management Business and Managerial Issues, Managing the Planning and Implementation of IT Service Management, Management of Strategic Change, Risk Management, Managerial Functions, Organizational Challenges, Project Assessment and Complementary Industry Guidance.
What you will learn:
On completion of ITIL MALC Training and successful attempt of the examination in Rwanda, candidates will become proficient in:
- -Key concepts of the service lifecycle
- -Communication and stakeholder management
- -Integrating service management processes across the service lifecycle
- -Managing services across the service lifecycle
- -Governance and organization
- -Implementing and improving service management capability