ISO 20000 Foundation Certification and its Importance in Service Management
ISO 20000 Foundation Certification in Germany enhances the skills of individuals who are pursuing a career in service management. The ISO 20000 standard is categorized into 3 parts – ISO 20000-1, ISO 20000-2, and ISO 20000-3. ISO 20000-1 is the certification provided to organizations that meet the requirements of the standard. ISO 20000-2 and ISO 20000-3 mentions the guidelines to apply service management system and supplementary documents for the first part respectively. Individuals certified with ISO 20000 Foundation Certification showcase their in-depth understanding of the standard and its approach. The latest version of the standard applicable for organizations was released in the year 2018. Professionals certified with ISO 20000 Foundation engage in complying with the latest version to meet the needs of the organization.
ISO 20000 Foundation Training in Germany
ISO 20000 Foundation Training in Germany is offered by Unichrone through highly qualified trainers. Candidates enrolling for the training session gain a comprehensive understanding of IT service management system. The ISO 20000 Foundation Certification is an entry-level credential offered to individuals. As a result, professionals taking up ISO 20000 Foundation Certification Training are prepared to be industry-ready. In addition, businesses recognize certified professionals and offer higher salaries than their counterparts. This entitles individuals owning ISO 20000 Foundation Certification to look for career opportunities on a global scale.
Key Features of ISO 20000 Foundation Certification Training
ISO 20000 Foundation Certification Training in Germany is provided in various methods. Individuals can select their desired method of training and enroll for the course in various cities of Germany. During the course of training, our trainers provide real-time insights into the standard and its requirements. Individuals can access the training material and case studies whilst attending ISO 20000 Foundation Training. This helps in preparing for the Foundation Exam which is conducted at the end of the training session. Candidates who clear the exam can obtain their ISO 20000 Foundation Certification from TUV-SUD in Germany.
- 1 Day Interactive Instructor –led Online Classroom or Group Training in Germany
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Foundation Course in Athens adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Foundation Training Course schedule in Germany
Corporate Group Training
- Customized Training
- Live Instructor-led
- Onsite / Online
- Flexible Dates
|ISO 20000 Foundation Exam Format|
|Exam Name||ISO 20000 Foundation Certification|
|Exam Format||Multiple Choice|
|Total Questions||30 Questions|
|Passing Score||Minimum passing score of 70%|
|Exam Duration||60 Minutes|
ISO 20000 Foundation Certification Benefits
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Foundation Course Curriculum
Module 1: Information Technology Service Management (ITSM)
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
Module 2: Introduction and Background to ISO/IEC 20000
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
Module 3: Introduction ISO/IEC 20000-1:2011
- · ISO/IEC 20000-1: 2011
- · Key differences - ISO 20000 & ITIL
- · ITIL® life cycles
- · Clauses ISO/IEC 20000-1: 2011
Module 4: Service Management System (SMS)
- · Management responsibility
- · Governance of processes operated by other parties
- · Document management
- · Establish and improve the SMS
- · Resource management
Module 5: Design & Transition of New or Changed Services
- · Design & Transition of New or Changed Services
Frequently Asked Questions
Who can attend ISO 20000 Foundation Training in Germany?
Any individual interested in pursuing a career in the IT service management system can attend the training program.
Do you provide online ISO 20000 Foundation Training in Germany?
Yes, participants can opt for live online instructor-led method while enrolling for the training session.
How will I benefit from ISO 20000 Foundation Certification Training in Germany?
The ISO 20000 Foundation Training method is conducted through certified trainers having vast knowledge of the field. In addition, Unichrone offers a Training program across various cities of Germany. Candidates can access the training material and case studies during the training session. This assists professionals in clearing the exam in the first attempt.
Will I receive a course completion certificate?
Yes, participants will receive a course completion certificate at the end of the training session.
What is covered in ISO 20000 Foundation Exam?
The ISO 20000 Foundation Exam covers the fundamentals of the standard and basic understanding of IT Service Management System.
How can I clear ISO 20000 Foundation Exam in Germany?
Participants need to score 70% or more to clear the exam and obtain their certification.
When is the ISO 20000 Foundation Exam conducted in Germany?
The ISO 20000 Foundation Exam is conducted at the end of the training session.
What is ISO 20000 Foundation Certification?
ISO 20000 Foundation Certification provides an advanced skillset to individuals in the field of IT service management. Individuals taking up the certification gain a comprehensive understanding of the standard, ITSM policies, and procedures. Owning the certification helps professionals to gain a competitive advantage over others in the field.
How do organizations benefit from applying ISO 20000?
Businesses that are required to enhance their efficiency of IT services apply the standard. Acquiring ISO 20000 Certification enables businesses to access foreign markets and international clientele. With the certification organizations gain credibility, thereby enhancing their reputation in the industry.
Why do I need ISO 20000 Foundation Certification in Germany?
ISO 20000 Foundation Certification is Internationally recognized. This entitles certified professionals to look for career options beyond the borders of their home country. With advanced skills of implementing and managing IT service management system, professionals can earn higher salaries.
Who awards ISO 20000 Foundation Certification in Germany?
The ISO 20000 Foundation Certification is awarded by TUV-SUD, a globally accepted certification body for ISO Certifications.
ISO 20000 Foundation Examination Procedure
Attend intense 1 day ISO 20000 Foundation Training offered by Unichrone. Fulfil all the requirements specified by the TUV-SUD before the examination.
Apply for the ISO 20000 Foundation Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.
Get certified ISO 20000 Foundation after clearing the exam. You will receive an email confirming the status.
What our customers say
Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.
Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.
Technical Director MCI Ltd
Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.
Head Of Operations
Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.
I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.
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Faculty and Mentors
Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies
- Gain a competitive advantage over others in the industry
- Attain credibility by delivering high-quality services
- Increased efficiency by constantly evaluating their ITSM services
- Decreased costs by complying with ISO 20000 standard when compared to other laws.