ISO 20000 Foundation Certification Training in Gibraltar

As per International Standards

  • Online/Group Sessions
  • 1 Day
  • Examination Included
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ISO 20000 Foundation Certification Training Course in other cities of Gibraltar

Why Is ISO 20000 Foundation Training In Gibraltar Essential?

Individuals opting for the ISO 20000 Foundation Training can keep pace with the current ITSM trends. The course emphasizes on ISO/IEC 20000-1 Standard’s 2018 edition. Professionals learn about the significance of leadership to establish new service management policies. Trained individuals are experts in ensuring the proper establishment of ITSMS. They further enforce a sense of commitment to applying the right practices of ITSM. ISO 20000 Foundation Certification in Gibraltar trains professionals in setting up Information Technology Service Management Systems. Hiring such professionals ensures effective service delivery of IT Service providers.

ISO 20000 Foundation Certification Training in Gibraltar

ISO 20000 Service Management System Standard stresses on effective ITSM planning. Individuals registering the training program master the art of applying and maintaining ITSMS. They acquire risk management skills alongside identifying improvement opportunities. Companies can improve on the whole with ISO 20000 Standard requirements. Service management processes get better with increased transparency within a company. An in-depth understanding of the ISO Standard during the ISO 20000-1:2018 Foundation Training program in Gibraltar is valuable. The new directives allow certified professionals to apply ITSM as per the organization's requirements.

Key Features of ISO 20000 Foundation Certification Training in Gibraltar

The ISO 20000 Foundation Training course covers concepts related to IT service, support, delivery, and creation. Aspirants become adept at interacting with both external and internal suppliers, and consumers. HLS(High-Level Structure) of ISO 20000-1 makes it flexible for organizations to follow. Certified professionals assist in compliance by initiating feasible measures that can benefit organizations. They focus on service assurance, and service design that lead to organizational success. In other words, ISO 20000 Foundation Certification holders emerge as business success initiators on the IT services front. With the rigorous training session, professionals are empowered to crack ISO 20000 Foundation Interview.

  • 1 Day Interactive Instructor –led Online Classroom or Group Training in Gibraltar
  • Course study materials designed by subject matter experts
  • Mock Tests to prepare in a best way
  • Highly qualified, expert & accredited trainers with vast experience
  • Enrich with Industry best practices and case studies and present trends
  • ISO 20000 Foundation Course in Athens adhered with International Standards
  • End-to-end support via phone, mail, and chat
  • Convenient Weekday/Weekend ISO 20000 Foundation Training Course schedule in Gibraltar
Corporate Group Training
  • Customized Training
  • Live Instructor-led
  • Onsite / Online
  • Flexible Dates
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ISO 20000 Foundation Exam Format
Exam Name ISO 20000 Foundation Certification
Exam Format Multiple Choice
Total Questions 30 Questions
Passing Score Minimum passing score of 70%
Exam Duration 60 Minutes

ISO 20000 Foundation Certification Benefits

Higher Salary

With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field

Individual accomplishments

Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification

Gain credibility

Owning the certification makes it easier to earn the trust and respect of professionals working in the same field

Rigorous study plan

The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt

Diverse job roles

Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization

Sophisticated skillset

With this certification, individuals acquire refined skills and techniques required to play their part in an organization

ISO 20000 Foundation Course Curriculum

  • Topics

    • · Business case and initial design of the ITSMS
    • · Define the scope of ITSMS
    • · IT Service Management
    • · Benefits of IT Service Management
    • · ITSMS policy
    • · Documentation of process and procedures
    • · Define management systems and process approach
    • · Presentation of standards and their comparisons
    • · Fundamental principles of Information Technology
    • · Preliminary analysis and determining the level of existing information technology
    • · Develop a project plan
    • · Accounting the IT services; accounting and budgeting

  • Topics

    • · What Is ISO/IEC 20000?
    • · Benefits of ISO/IEC 20000
    • · ISO/IEC 20000 – parts

Frequently Asked Questions

Who can attend ISO 20000 Foundation Training in Gibraltar?

Any individual interested in pursuing a career in the IT service management system can attend the training program.

Do you provide online ISO 20000 Foundation Training in Gibraltar?

Yes, participants can opt for live online instructor-led method while enrolling for the training session.

How will I benefit from ISO 20000 Foundation Certification Training in Gibraltar?

The ISO 20000 Foundation Training method is conducted through certified trainers having vast knowledge of the field. In addition, Unichrone offers a Training program across various cities of Gibraltar. Candidates can access the training material and case studies during the training session. This assists professionals in clearing the exam in the first attempt.

Will I receive a course completion certificate?

Yes, participants will receive a course completion certificate at the end of the training session.

How can I attend ISO 20000 Foundation Training in Gibraltar?

Unichrone offers ISO 20000 Foundation Training in both online and offline modes. Candidates can opt for any one of these methods to attend training in Gibraltar.

Which is better: self-study or online ISO 20000 Foundation Training?

It is difficult for candidates to understand the concepts of ISO 20000 standard through self-paced learning. However, online training offers candidates the opportunity to interact with instructors and clear their doubts. This helps candidates to get a better understanding of the ISO 20000 standard.

When can I take up practice tests?

Candidates can take up mock tests at the end of the ISO 20000 Foundation Training session and determine their level of preparation for the ISO 20000 Foundation Exam.

What is the difference between ISO 27001 and ISO 20000?

ISO 27001 standard is based on risk management that specifies policies and procedures for an Information Security Management System. However, ISO 20000 standard is service-based that specifies requirements for an organization to establish, implement, maintain and improve Service Management System (SMS).

What does ISO 20000 stand for?

ISO 20000 is an international standard for Information Technology Service Management (ITSM). It helps organizations to manage and measure service and assess their performance.

How long does ISO 20000 Certification obtained by organization last?

ISO 20000 certification is valid for 3 years. The organization has to apply for re-certification to renew it.

What costs will I incur while pursuing ISO 20000 Foundation Certification in Gibraltar?

Individuals incur the cost of training and exam while pursuing the ISO 20000Foundation Certification in Gibraltar.

What is covered in ISO 20000 Foundation Exam?

The ISO 20000 Foundation Exam covers the fundamentals of the standard and basic understanding of IT Service Management System.

How can I clear ISO 20000 Foundation Exam in Gibraltar?

Participants need to score 70% or more to clear the exam and obtain their certification.

When is the ISO 20000 Foundation Exam conducted in Gibraltar?

The ISO 20000 Foundation Exam is conducted at the end of the training session.

How is the ISO 20000 Foundation Exam conducted in Gibraltar?

ISO 20000 Foundation Exam in Gibraltar is conducted online at the end of the training course. It consists of 30 multiple choice questions with a time duration of 60 minutes.

What is the cost of the ISO 20000 Foundation Exam?

The cost of the ISO 20000 Foundation Exam is included in the ISO 20000 Training fee.

What happens if I fail to attain the passing score in the ISO 20000 Foundation Exam?

Candidates can retake ISO 20000 Foundation Exam by paying an additional exam fee.

Is ISO 20000 Foundation Exam hard?

No, ISO 20000 Foundation Exam is an open book exam. Candidates can refer to prescribed reference materials while attempting the exam. As a result, candidates can easily pass the exam on their first attempt.

What is ISO 20000 Foundation Certification?

ISO 20000 Foundation Certification provides an advanced skillset to individuals in the field of IT service management. Individuals taking up the certification gain a comprehensive understanding of the standard, ITSM policies, and procedures. Owning the certification helps professionals to gain a competitive advantage over others in the field.

How do organizations benefit from applying ISO 20000?

Businesses that are required to enhance their efficiency of IT services apply the standard. Acquiring ISO 20000 Certification enables businesses to access foreign markets and international clientele. With the certification organizations gain credibility, thereby enhancing their reputation in the industry.

Why do I need ISO 20000 Foundation Certification in Gibraltar?

ISO 20000 Foundation Certification is Internationally recognized. This entitles certified professionals to look for career options beyond the borders of their home country. With advanced skills of implementing and managing IT service management system, professionals can earn higher salaries.

Who awards ISO 20000 Foundation Certification in Gibraltar?

The ISO 20000 Foundation Certification is awarded after the examination, a globally accepted certification for ISO.

Will ISO 20000 Foundation Certificate expire in Gibraltar?

No, ISO 20000 Foundation Certificate is valid for a lifetime.

Will ISO 20000 Foundation Certificate help me to get a job with a high salary?

Yes, ISO 20000 Foundation Certificate holders can get jobs as Process Improvement Manager, Quality Management Director, Senior Systems Administrator, and System Administrator with an average salary of USD 104,000 per year.

How do organizations get ISO 20000 certified?

The following are steps in obtaining ISO 20000 Certification

  • Obtain management support
  • Establish the project
  • Perform assessment and gap analysis
  • Define scope, management intention, responsibilities
  • Implement processes and functions
  • Perform training and awareness programs
  • Operate the SMS
  • Implement the Continual Service Improvement concept
  • Conduct the internal and external audit
  • Get ISO 20000 certified

What are the benefits of ISO 20000 Certification?

The benefits of implementing ISO 20000 Certification in an organization are as follows:

  • Measure and improve the service
  • Assists in providing services that are tailored to the needs of the consumer
  • Provides a competitive edge to the company
  • Deliver high-quality items
  • Use resources in a cost-effective manner

Why should organizations apply ITSM?

The following are the benefits of applying ITSM in an organization:

  • Improve efficiency and effectiveness
  • Reduce operational cost
  • Standardize processes with the help of a more structured documentation system
  • Increase self-service productivity
  • Improve customer service
  • Mitigate various types of risks

What are the processes of ITSM?

The processes of ITSM are as follows:

  • Service level management
  • Change management
  • Release management
  • Incident management
  • Availability management
  • Capacity management
  • Project management
  • Finance management
  • Problem management

How many processes are in ISO 20000 standard?

The following are the 6 processes of ISO 20000 standard

  • Control processes
  • Service management system general requirements
  • Design and transition of new or changed services
  • Relationship processes
  • Resolution processes
  • Service delivery processes

How long does it take to earn ISO 20000 Foundation Certification?

Individuals interested in pursuing a career in the IT Service Management industry can enroll in ISO 20000 Foundation Training. Candidates who attempt the ISO 20000 Foundation Exam and score 70% or more will receive their certificate. As a result, the time period required to earn the certification depends on the potential of individuals.

ISO 20000 Foundation Examination Procedure


Attend intense 1 day ISO 20000 Foundation Training offered by Unichrone. Fulfil all the requirements before the examination.


Apply for the ISO 20000 Foundation Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.


Get certified ISO 20000 Foundation after clearing the exam. You will receive an email confirming the status.

What our customers say

Kenneth Beard

Project Manager

Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.

Tom Eeartman

Head-Supplier Management

Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.

Pavit Kenth

Technical Director MCI Ltd

Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.

Saad Alsheddi

Head Of Operations

Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.

Jernej Hercog

Manager-Engineering Services

I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.

Register for a free session with our trainer

Select your city to view ISO 20000 Foundation Certification Training Course Schedule in Gibraltar

Faculty and Mentors

Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies




Minimum Experience


Session Expertise

The latest version of ISO 20000 was released in the year 2018. The recent version specifies how organizations can boost the value of their IT services delivered to clients. In addition, this ISO standard assists organizations in aligning their ITSM processes with business needs.

Businesses applying ISO 20000 standard reap the following benefits:
  • Gain a competitive advantage over others in the industry
  • Attain credibility by delivering high-quality services
  • Increased efficiency by constantly evaluating their ITSM services
  • Decreased costs by complying with ISO 20000 standard when compared to other laws.

ISO 20000 standard is an international standard for ITSM to establish, implement, maintain and continually improve a service management system. It enables IT organizations to ensure that their ITSM processes are aligned with their business goals.

The ISO 20000 standard was introduced by ISO/IEC JTC1/SC7 in 2005 and revised in 2011 and 2018 in Gibraltar.

Unichrone conducts ISO 20000 Foundation Exam in Gibraltar.

ISO 20000-1 is the Standard set for an ITSMS to establish its structural requirements. It contains procedural guidelines for every stage starting from IT service planning to its delivery. Security controls, resources, and release management of the IT service cycle are all taken care of by this ISO.

Professionals interested in pursuing a career in ITSM can enroll in ISO 20000 Foundation Certification. At the end of the session, individuals can take up the ISO 20000 Foundation Exam. Individuals who score 70% or more can acquire their certification.

Professionals owning ISO 20000 Foundation Certification can take up the role of IT managers, IT consultants, IT specialists, IT engineers, and so on.

Yes, ISO 20000 Foundation Certificate helps candidates to understand the fundamentals of the standard and IT Service Management System.

No, ISO 20000 standard can be applied to all IT service providers including Government IT service providers, Retailers, Insurance companies, and Banks.

Yes, ISO 20000 standard continuously monitors and controls ITSM. This helps ISO 20000 Foundation professionals to get a comprehensive image of IT performance whilst responding to changing business requirements and increase organizational efficiency.

The best practices of ISO 20000-1:2018 are the monitoring and documentation of:
  • Change management
  • Relationships and incidents management
  • Configuration and inventory management
  • Capacity management
  • Management of service development, deployment, availability, and continuity


Highlight your skills

ISO 20000 Foundation Certification enables professionals to possess the required skills to design ITSM. Individuals pursuing ISO 20000 Foundation Certification in Gibraltar get a chance to highlight these skills while instilling IT Service Management within an organization.

Be aware

Understand the basics

ISO 20000 Foundation Certification is the beginner-level credential offered to individuals in the field of IT sector. As a result, professionals pursuing ISO 20000 Foundation Certification in Gibraltar understand the basics of the standard before implementing ITSM.


Be competitive

The Certification of ISO 20000 Foundation is recognized across various nations around the globe. Professionals willing to be certified with ISO 20000 Foundation in Gibraltar stand out from the crowd of regular professionals and gain a competitive advantage.


Be reputable

In the IT sector, the ISO 20000 standard plays a major role in enhancing the credibility of organizations. Hiring ISO 20000 Foundation professionals who are reputable in Gibraltar further benefits businesses in applying industry-standard practices for implementing their ITSM.

Our Clients

Purpose of implementing ISO 20000 standard in organization in Gibraltar

ISO 20000 Foundation Certificate enhances individuals’ skills in quality management. The certification helps in mastering the ISO 20000 standard and its requirements. Among the ISO 20000 Certificates, the ISO 20000 Foundation Certificate is the entry-level certification which covers the basics of the standard. It assists individuals in establishing, implementing, monitoring, maintaining, and improving an IT SMS. Professionals certified with ISO 20000 Foundation ensure that IT SMS complies with the standard to meet the needs of the organization.

What is the importance of the ISO 20000 Foundation Certificate?

ISO 20000 Foundation Certificate in Gibraltar is very vital for individuals working in quality management. Research shows earning the certification offers professionals an edge over a candidate who has similar education and experience, but no relevant certification. It is also valued by employers because the credential validates the certification holder’s hands-on expertise and knowledge.

What are the job roles offered to ISO 20000 Foundation professionals?

ISO 20000 Foundation Certificate in Gibraltar offers various job roles for ISO 20000 Foundation professionals. Some of them are:

Project Manager

ISO 20000 Foundation professionals can become Project Managers in an organization. They coordinate, plan, and lead projects in an organization. In addition, they are responsible for determining and implementing ISO 20000 standard as per the organization's information systems requirements.

IT Consultant

Certified ISO 20000 Foundation professionals can opt for an IT Consultant job role. The function of an IT consultant is to assist firms in understanding the ISO 20000 standard and guiding them through each stage of the process of becoming an ISO 20000 certified company.

IT Specialist

ISO 20000 Foundation professionals can work as IT specialists in an organization. Such individuals ensure that the products and services adhere to the organization, customer, and regulatory requirements. They are in charge of developing, implementing, and improving the ISO 20000 standard in an organization.

IT Engineer

ISO 20000 Foundation Certificate offers IT Engineer job roles for professionals. They are responsible for operating the IT Service Management System and establishing policies and processes for the development of the IT SMS. Additionally, certified professionals lead and conduct audits across all areas of the company and provide training about IT SMS to all workers in the enterprise.

Why do organizations implement the IS0 20000 standard?

Professionals with the ISO 20000 Foundation Certificate are familiar with the ISO 20000 standard. They assist the organization in implementing and managing IT SMS as per standard requirements. Following are the benefits of implementing the ISO 20000 standard in an organization in Gibraltar.

Improve Customer Satisfaction

Professionals with ISO 20000 Foundation Certificate implement the most recent version, ISO 20000:2018, to manage the IT service delivery process in an organization. Implementing IT Service Management assists the system in organizing IT operations by adhering to standard guidelines. It offers a well-documented method to ensure client satisfaction. This further makes it easier for employees to respond to client requirements.

Increase employee productivity

ISO 20000 Foundation professionals use international best practices to implement the ISO 20000 standard, assisting enterprises in increasing employee productivity. The standard ensures that the IT Service team is well equipped with process controls, standard operating procedures, troubleshooting, accountability, and transparency in the IT work environment. This even helps in streamlining the existing IT systems to enhance their efficiency for an organization.

Gain reputation and credibility

ISO 20000 is an international standard for IT Service Management System. Implementing the ISO 20000 Standard provides a competitive advantage and increases credibility in the IT field. Since most consumers, stakeholders, and investors prefer to do business with ISO 20000 certified firms, gaining more business opportunities becomes easier for the organization.

Continuous Improvement

ISO 20000 Foundation professionals conduct regular audits to measure, monitor and review the ISO 20000 standard. This aids in the continuous improvement of IT SMS in the organization. The standard provides the organization with a comprehensive view of the performance and efficiency of IT SMS enabling them to adapt to changing business requirements.

In the field of Quality Management, ISO 20000 Foundation certificate will offer better opportunities for the career development of individuals. Attending ISO 20000 Foundation Training in Gibraltar ensures that candidates gain the skills and expertise in implementing ISO 20000 standard. It also provides trainees an opportunity to put their knowledge into practice while studying.

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