ISO 20000 Foundation Certification and its Importance in Service Management
ISO 20000 Foundation Certification in Kenya enhances the skills of individuals who are pursuing a career in service management. The ISO 20000 standard is categorized into 3 parts – ISO 20000-1, ISO 20000-2, and ISO 20000-3. ISO 20000-1 is the certification provided to organizations that meet the requirements of the standard. ISO 20000-2 and ISO 20000-3 mentions the guidelines to apply service management system and supplementary documents for the first part respectively. Individuals certified with ISO 20000 Foundation Certification showcase their in-depth understanding of the standard and its approach. The latest version of the standard applicable for organizations was released in the year 2018. Professionals certified with ISO 20000 Foundation engage in complying with the latest version to meet the needs of the organization.
ISO 20000 Foundation Training in Kenya
ISO 20000 Foundation Training in Kenya is offered by Unichrone through highly qualified trainers. Candidates enrolling for the training session gain a comprehensive understanding of IT service management system. The ISO 20000 Foundation Certification is an entry-level credential offered to individuals. As a result, professionals taking up ISO 20000 Foundation Certification Training are prepared to be industry-ready. In addition, businesses recognize certified professionals and offer higher salaries than their counterparts. This entitles individuals owning ISO 20000 Foundation Certification to look for career opportunities on a global scale.
Key Features of ISO 20000 Foundation Certification Training
ISO 20000 Foundation Certification Training in Kenya is provided in various methods. Individuals can select their desired method of training and enroll for the course in various cities of Kenya. During the course of training, our trainers provide real-time insights into the standard and its requirements. Individuals can access the training material and case studies whilst attending ISO 20000 Foundation Training. This helps in preparing for the Foundation Exam which is conducted at the end of the training session. Candidates who clear the exam can obtain their ISO 20000 Foundation Certification from Unichrone in Kenya.
- 1 Day Interactive Instructor –led Online Classroom or Group Training in Kenya
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Foundation Course in Athens adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Foundation Training Course schedule in Kenya
Corporate Group Training
- Customized Training
- Live Instructor-led
- Onsite / Online
- Flexible Dates
|ISO 20000 Foundation Exam Format|
|Exam Name||ISO 20000 Foundation Certification|
|Exam Format||Multiple Choice|
|Total Questions||30 Questions|
|Passing Score||Minimum passing score of 70%|
|Exam Duration||60 Minutes|
ISO 20000 Foundation Certification Benefits
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Foundation Course Curriculum
Module 1: Information Technology Service Management (ITSM)
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
Module 2: Introduction and Background to ISO/IEC 20000
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
Module 3: Introduction ISO/IEC 20000-1:2011
- · ISO/IEC 20000-1: 2011
- · Key differences - ISO 20000 & ITIL
- · ITIL® life cycles
- · Clauses ISO/IEC 20000-1: 2011
Module 4: Service Management System (SMS)
- · Management responsibility
- · Governance of processes operated by other parties
- · Document management
- · Establish and improve the SMS
- · Resource management
Module 5: Design & Transition of New or Changed Services
- · Design & Transition of New or Changed Services
Frequently Asked Questions
Who can attend ISO 20000 Foundation Training in Kenya?
Any individual interested in pursuing a career in the IT service management system can attend the training program.
Do you provide online ISO 20000 Foundation Training in Kenya?
Yes, participants can opt for live online instructor-led method while enrolling for the training session.
How will I benefit from ISO 20000 Foundation Certification Training in Kenya?
The ISO 20000 Foundation Training method is conducted through certified trainers having vast knowledge of the field. In addition, Unichrone offers a Training program across various cities of Kenya. Candidates can access the training material and case studies during the training session. This assists professionals in clearing the exam in the first attempt.
Will I receive a course completion certificate?
Yes, participants will receive a course completion certificate at the end of the training session.
How can I attend ISO 20000 Foundation Training in Kenya?
Unichrone offers ISO 20000 Foundation Training in both online and offline modes. Candidates can opt for any one of these methods to attend training in Kenya.
Which is better: self-study or online ISO 20000 Foundation Training?
It is difficult for candidates to understand the concepts of ISO 20000 standard through self-paced learning. However, online training offers candidates the opportunity to interact with instructors and clear their doubts. This helps candidates to get a better understanding of the ISO 20000 standard.
When can I take up practice tests?
Candidates can take up mock tests at the end of the ISO 20000 Foundation Training session and determine their level of preparation for the ISO 20000 Foundation Exam.
What is the difference between ISO 27001 and ISO 20000?
ISO 27001 standard is based on risk management that specifies policies and procedures for an Information Security Management System. However, ISO 20000 standard is service-based that specifies requirements for an organization to establish, implement, maintain and improve Service Management System (SMS).
What does ISO 20000 stand for?
ISO 20000 is an international standard for Information Technology Service Management (ITSM). It helps organizations to manage and measure service and assess their performance.
How long does ISO 20000 Certification obtained by organization last?
ISO 20000 certification is valid for 3 years. The organization has to apply for re-certification to renew it.
What costs will I incur while pursuing ISO 20000 Foundation Certification in Kenya?
Individuals incur the cost of training and exam while pursuing the ISO 20000Foundation Certification in Kenya.
What is covered in ISO 20000 Foundation Exam?
The ISO 20000 Foundation Exam covers the fundamentals of the standard and basic understanding of IT Service Management System.
How can I clear ISO 20000 Foundation Exam in Kenya?
Participants need to score 70% or more to clear the exam and obtain their certification.
When is the ISO 20000 Foundation Exam conducted in Kenya?
The ISO 20000 Foundation Exam is conducted at the end of the training session.
How is the ISO 20000 Foundation Exam conducted in Kenya?
ISO 20000 Foundation Exam in Kenya is conducted online at the end of the training course. It consists of 30 multiple choice questions with a time duration of 60 minutes.
What is the cost of the ISO 20000 Foundation Exam?
The cost of the ISO 20000 Foundation Exam is included in the ISO 20000 Training fee.
What happens if I fail to attain the passing score in the ISO 20000 Foundation Exam?
Candidates can retake ISO 20000 Foundation Exam by paying an additional exam fee.
Is ISO 20000 Foundation Exam hard?
No, ISO 20000 Foundation Exam is an open book exam. Candidates can refer to prescribed reference materials while attempting the exam. As a result, candidates can easily pass the exam on their first attempt.
What is ISO 20000 Foundation Certification?
ISO 20000 Foundation Certification provides an advanced skillset to individuals in the field of IT service management. Individuals taking up the certification gain a comprehensive understanding of the standard, ITSM policies, and procedures. Owning the certification helps professionals to gain a competitive advantage over others in the field.
How do organizations benefit from applying ISO 20000?
Businesses that are required to enhance their efficiency of IT services apply the standard. Acquiring ISO 20000 Certification enables businesses to access foreign markets and international clientele. With the certification organizations gain credibility, thereby enhancing their reputation in the industry.
Why do I need ISO 20000 Foundation Certification in Kenya?
ISO 20000 Foundation Certification is Internationally recognized. This entitles certified professionals to look for career options beyond the borders of their home country. With advanced skills of implementing and managing IT service management system, professionals can earn higher salaries.
Who awards ISO 20000 Foundation Certification in Kenya?
The ISO 20000 Foundation Certification is awarded after the examination, a globally accepted certification for ISO.
Will ISO 20000 Foundation Certificate expire in Kenya?
No, ISO 20000 Foundation Certificate is valid for a lifetime.
Will ISO 20000 Foundation Certificate help me to get a job with a high salary?
Yes, ISO 20000 Foundation Certificate holders can get jobs as Process Improvement Manager, Quality Management Director, Senior Systems Administrator, and System Administrator with an average salary of USD 104,000 per year.
How do organizations get ISO 20000 certified?
The following are steps in obtaining ISO 20000 Certification
- Obtain management support
- Establish the project
- Perform assessment and gap analysis
- Define scope, management intention, responsibilities
- Implement processes and functions
- Perform training and awareness programs
- Operate the SMS
- Implement the Continual Service Improvement concept
- Conduct the internal and external audit
- Get ISO 20000 certified
What are the benefits of ISO 20000 Certification?
The benefits of implementing ISO 20000 Certification in an organization are as follows:
- Measure and improve the service
- Assists in providing services that are tailored to the needs of the consumer
- Provides a competitive edge to the company
- Deliver high-quality items
- Use resources in a cost-effective manner
Why should organizations apply ITSM?
The following are the benefits of applying ITSM in an organization:
- Improve efficiency and effectiveness
- Reduce operational cost
- Standardize processes with the help of a more structured documentation system
- Increase self-service productivity
- Improve customer service
- Mitigate various types of risks
What are the processes of ITSM?
The processes of ITSM are as follows:
- The processes of ITSM are as follows:
- Service level management
- Change management
- Release management
- Incident management
- Availability management
- Capacity management
- Project management
- Finance management
- Problem management
How many processes are in ISO 20000 standard?
The following are the 6 processes of ISO 20000 standard
- The following are the 6 processes of ISO 20000 standard
- Control processes
- Service management system general requirements
- Design and transition of new or changed services
- Relationship processes
- Resolution processes
- Service delivery processes
What is the latest version of ISO 20000?
The latest version of ISO 20000 is ISO 20000-3:2019 which was published in the year 2019.
How long does it take to earn ISO 20000 Foundation Certification?
Individuals interested in pursuing a career in the IT Service Management industry can enroll in ISO 20000 Foundation Training. Candidates who attempt the ISO 20000 Foundation Exam and score 70% or more will receive their certificate. As a result, the time period required to earn the certification depends on the potential of individuals.
ISO 20000 Foundation Examination Procedure
Attend intense 1 day ISO 20000 Foundation Training offered by Unichrone. Fulfil all the requirements before the examination.
Apply for the ISO 20000 Foundation Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.
Get certified ISO 20000 Foundation after clearing the exam. You will receive an email confirming the status.
What our customers say
Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.
Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.
Technical Director MCI Ltd
Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.
Head Of Operations
Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.
I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.
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Faculty and Mentors
Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies
- Gain a competitive advantage over others in the industry
- Attain credibility by delivering high-quality services
- Increased efficiency by constantly evaluating their ITSM services
- Decreased costs by complying with ISO 20000 standard when compared to other laws.
Purpose of implementing ISO 20000 standard in organization in Kenya
ISO 20000 Foundation Certificate enhances individuals’ skills in quality management. The certification helps in mastering the ISO 20000 standard and its requirements. Among the ISO 20000 Certificates, the ISO 20000 Foundation Certificate is the entry-level certification which covers the basics of the standard. It assists individuals in establishing, implementing, monitoring, maintaining, and improving an IT SMS. Professionals certified with ISO 20000 Foundation ensure that IT SMS complies with the standard to meet the needs of the organization.
What is the importance of the ISO 20000 Foundation Certificate?
ISO 20000 Foundation Certificate in Kenya is very vital for individuals working in quality management. Research shows earning the certification offers professionals an edge over a candidate who has similar education and experience, but no relevant certification. It is also valued by employers because the credential validates the certification holder’s hands-on expertise and knowledge.Read More