What is ISO 20000 Certification and its benefits?
ISO 20000 is a global standard that describes the requirements for an Information Technology Service Management (ITSM) System. ISO 20000 is comprised of two parts: a specification for IT Service Management (ISO 20000-1) and a code of practice for service management (ISO 20000-2). The ISO 20000 Foundation Certification is considered to impart knowledge of how to implement business strategies in accordance with the ISO 20000 framework. By implementing ISO 20000 within the architecture of the organisation, businesses can identify which services have deviated from the actual plan and how it can be improved without increasing the cost.
ISO 20000 Foundation Certification Training in Kapan
Unichrone offers ISO 20000 Foundation Training program in Kapan Armenia through its internationally experienced trainers with ISO 20000 credential. On completing the ISO 20000 Foundation training, candidates can enroll for the exam provided by Unichrone and obtain the ISO 20000 Foundation credential. The ISO 20000 standard is recognised globally, thereby offering candidates a wide range of opportunities in their career. Certified professionals gain a competitive edge over their counterparts. They possess the expertise to reduce the unnecessary costs of organisations by delivering services according to the requirements of stakeholders and customers.
Key Features of ISO 20000 Foundation Certification Training in Kapan
The ISO 20000 Foundation training course in Kapan Armenia by Unichrone enables candidates to comprehend basic phrases, processes and guidelines of the ISO 20000 standard. Professionals with the credential of ISO 20000 Foundation can assist the team in carrying out programs that will enhance the ITSM and make it more consistent and efficient. The ISO 20000 Foundation course is crafted around performance measurement, management commitment, and continual improvement concepts, thereby assisting candidates to develop strategies in accordance with business goals and objectives by complying with ISO 20000 Standard. Candidates willing to join the team of ITSMS have huge demand in the industry as the IT sector has vigorously changed over the years.
- 1 Day Interactive Instructor –led Online Classroom or Group Training in Kapan Armenia
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Foundation Course in Kapan adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Foundation Training Course schedule in Kapan Armenia
Corporate Group Training
- Customized Training
- Live Instructor-led
- Flexible Dates
|ISO 20000 Foundation Exam Format|
|Exam Name||ISO 20000 Foundation Certification|
|Exam Format||Multiple Choice|
|Total Questions||30 Questions|
|Passing Score||Minimum passing score of 70%|
|Exam Duration||60 Minutes|
ISO 20000 Foundation Certification Benefits
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Foundation Course Curriculum
Module 1: Information Technology Service Management (ITSM)
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
Module 2: Introduction and Background to ISO/IEC 20000
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
Module 3: Introduction ISO/IEC 20000-1:2011
- · ISO/IEC 20000-1: 2011
- · Key differences - ISO 20000 & ITIL
- · ITIL® life cycles
- · Clauses ISO/IEC 20000-1: 2011
Module 4: Service Management System (SMS)
- · Management responsibility
- · Governance of processes operated by other parties
- · Document management
- · Establish and improve the SMS
- · Resource management
Module 5: Design & Transition of New or Changed Services
- · Design & Transition of New or Changed Services
Training Schedule and Fees
Interactive Live Online Sessions (Instructor-led)
Public Classroom Training in Kapan Please check availability with our staff before enroling for Classroom
Frequently Asked Questions
What are the benefits of ISO 20000 Foundation Training offered by Unichrone?
ISO 20000 Foundation Training is offered in various methods. Our trainers possess vast experience in the field, thereby providing real-time insights into the standard. This assists candidates to be industry-ready while looking for jobs. Candidates can choose their desired method of training and attend the session at their comfort.
How is the ISO 20000 Foundation Training conducted in Kapan?
The ISO 20000 Foundation Training in Kapan is conducted in live online method and in-classroom method.
What is the duration of ISO 20000 Foundation Training?
The ISO 20000 Foundation Training is conducted for a day in Kapan.
Do you provide mock tests?
Yes, we provide mock tests at the end of the ISO 20000 Foundation training session.
What is the format of ISO 20000 Foundation Exam?
ISO 20000 Foundation Exam consists of multiple-choice questions. Candidates need to attempt all the questions within 60 minutes.
Can I retake the exam if I fail in the first attempt?
Yes, candidates can retake the exam. For the subsequent attempts candidates have to pay the re-examination fees.
What is the passing score to clear the ISO 20000 Foundation Exam?
The passing score to clear the exam is set at 70% or more.
What is ISO 20000 Standard all about?
The ISO 20000 Standard specifies the requirements that have to be met by the organization for implementing IT SMS. Any organization in the IT sector can apply the standard and demonstrate their compliance by increasing the effectiveness of IT services.
What are the benefits of owning ISO 20000 Foundation Certification in Kapan?
ISO 20000 Foundation Certification is recognized globally. The certification enables individuals to upskill and broaden their knowledge on the standard. Professionals owning the certification are easily identified and recruited by large corporations applying the standard. This entitles professionals to earn higher salaries and climb up the career ladder.
What are the prerequisites of taking up ISO 20000 Foundation Certification in Kapan?
There are no prerequisites for pursuing ISO 20000 Foundation Certification.
Who awards the ISO 20000 Foundation Certification?
The ISO 20000 Foundation Certification is awarded by TUV-SUD.
ISO 20000 Foundation Examination Procedure
Attend intense 1 day ISO 20000 Foundation Training offered by Unichrone. Fulfil all the requirements specified by the TUV-SUD before the examination.
Apply for the ISO 20000 Foundation Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.
Get certified ISO 20000 Foundation after clearing the exam. You will receive an email confirming the status.
What our customers say
Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.
Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.
Technical Director MCI Ltd
Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.
Head Of Operations
Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.
I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.
Register for a free session with our trainer
Faculty and Mentors
Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies
FAQ's on ISO 20000 Foundation Certification Training in Kapan
The ISO 20000 Foundation Training provides candidates with the skills to implement ITSM as per the ISO standard.
Does this course have an exam associated with it?
Yes, candidates have to mandatorily attend the ISO 20000 Foundation exam conducted by Unichrone to obtain the ISO 20000 Foundation credential.
What are the key areas covered in the course?
The key areas covered in the course are:
- Fundamentals principles and concepts of Information Technology Service Management System
- IT Service Management System
When was the latest version of ISO 20000 standard released?
The latest versions of the ISO 20000 was released in the year 2018. Organisations need to comply with the requirements stated in ISO 20000:2018 standard to earn the certification.
Who needs ISO 20000 Certification?
Businesses that need to enhance the value of their IT services and enhance their reputation need to apply ISO 20000 Standard. Incorporating ISO 20000 standard's requirements into the organizational structure further increases the credibility of an organisation.