ISO 20000 Foundation Certification is the entry-level certification for those who work for service provider organizations and need to have a deep understanding of the ISO 20000 standard. Individuals taking up the certification gain a comprehensive understanding of the standard, ITSM policies, and procedures. ISO 20000 Foundation Certificate shows that professionals have a basic understanding of the ISO 20000 requirements for an SMS and qualifies them to participate in SMS implementation projects.
ISO 20000 Foundation certified professionals have knowledge of the various aspects of an SMS, including the organizational environment, senior management engagement and activities, planning and resource allocation for the SMS, controls, and measurements for service delivery activities, performance assessments, and activities for continuous improvement. ISO 20000 Foundation Certification is internationally recognized. Having this certification offers professionals a competitive edge over others in their field. Additionally, it gives certified professionals the opportunity to look for employment opportunities beyond their home country and the potential to earn a higher salary.