What is the ISO 20000 Standard in ITSM ?
ISO 20000 Foundation Certification demonstrates the skill set of individuals who can manage IT service management. The ISO 20000 Standard is an international standard that recognizes the ITSM practices followed by organizations. Professionals owning the certification of ISO 20000 are well-versed with the techniques of applying ISO 20000:2018. Organizations that are certified with ISO 20000 are required to continuously improve and deliver quality services. As a result, ISO 20000 Certified professionals have a huge scope to pursue career opportunities globally. Any individual pursuing a career in IT services can pursue the ISO 20000 Foundation Certification and broaden their knowledge on ITSM.
ISO 20000 Foundation Certification Training
Unichrone offers ISO 20000 Foundation Certification Training through experts having cast knowledge of the field. During the ISO 20000 Foundation Training, individuals can engage in case studies and discussions which provide real-time insights on ITSM. On completion of the ISO 20000 Foundation Certification, professionals can take up mock tests to determine the level of preparation. Individuals can enroll for online ISO 20000 Foundation Training or in-classroom sessions across various countries. The ISO 20000 Certification is awarded to individuals who enroll for the training course and attempt the Foundation Exam.
Key Features of ISO 20000 Foundation Training
ISO 20000 Foundation Certification Training is provided in various methods. Professionals can select their desired method of training and enroll for the course. During the course of training, our trainers provide real-time insights into the standard and its requirements. Candidates can access the case studies whilst attending ISO 20000 Foundation Training. This helps in preparing for the Foundation Exam which is conducted at the end of the training session. Trainees who clear the exam can obtain their ISO 20000 Foundation Certification.
- 1 Day Interactive Instructor –led Online Classroom or Group Training
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Foundation Course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Foundation Training Course schedule
Corporate Group Training
- Customized Training
- Live Instructor-led
- Onsite / Online
- Flexible Dates
| ISO 20000 Foundation Exam Format | |
| Exam Name | ISO 20000 Foundation Certification |
| Exam Format | Multiple Choice |
| Total Questions | 30 Questions |
| Passing Score | 70% |
| Exam Duration | 60 Minutes |
ISO 20000 Foundation Course Curriculum
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Module 1: Information Technology Service Management (ITSM)
Topics
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
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Module 2: Introduction and Background to ISO/IEC 20000
Topics
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
-
Module 3: Introduction ISO/IEC 20000-1:2011
Topics
- · ISO/IEC 20000-1: 2011
- · Key differences - ISO 20000 & ITIL
- · ITIL® life cycles
- · Clauses ISO/IEC 20000-1: 2011
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Module 4: Service Management System (SMS)
Topics
- · Management responsibility
- · Governance of processes operated by other parties
- · Document management
- · Establish and improve the SMS
- · Resource management
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Module 5: Design & Transition of New or Changed Services
Topics
- · Design & Transition of New or Changed Services
ISO 20000 Foundation Certification Benefits
Frequently Asked Questions
Why do I need to attend ISO 20000 Foundation Certification Training?
Our expert trainers engage trainees in practical exercises during the course of ISO 20000 Foundation Training. This further helps in gaining practical insights on ITSM and be well-versed with industry practices. As a result, individuals attending ISO 20000 Foundation Training can ace the exam easily.
What are the objectives of ISO 20000 Foundation Training course?
On attending ISO 20000 Foundation Training, candidates will be able to:
- Gain an in-depth understanding of ITSM
- Master the skills required to implement ITSM
- Interpret the requirements of the ISO 20000 Standard
- Analyze the relation of ISO 20000 with other regulatory frameworks
What is provided during the ISO 20000 Foundation Training?
Professionals taking up ISO 20000 Foundation Training can access case studies and other interactive exercises.
Can I take up mock tests?
Yes, trainees can take up mock tests at the end of the ISO 20000 Foundation Training session.
How is the ISO 20000 Foundation Exam conducted?
Trainees are required to attempt 30 multiple-choice questions within 1 hour to pass the ISO 20000 Foundation Exam.
Is there a re-examination policy?
Candidates who could not clear the exam in the first attempt can retake the exam for second time without any fee.
What is the cost of ISO 20000 Foundation Exam?
The cost of ISO 20000 Foundation exam is included in the training cost.
What is ISO 20000?
ISO 20000 is a standard that is released for defining Information Technology Service Management (ITSM). The requirements of this standard entitle businesses to deliver better quality services to their customers. The ITSM system aligns the IT processes in accordance with business needs and international practices.
How does ISO 20000 Foundation Certification benefit me?
Individuals pursuing ISO 20000 Foundation Certification gain instant recognition from businesses operating in the IT sector. Possessing this certification enables candidates to pursue career opportunities across various countries. In addition, ISO 20000 certified professionals earn higher salaries when compared to non-certified counterparts.
What is the process of obtaining ISO 20000 Foundation Certification?
Individuals pursuing ISO 20000 Foundation certification are required to enroll in the training course offered by Unichrone. On completing the training session, trainees have to attempt the exam and gain the required passing score to obtain the certification.
Are there any prerequisites for attending the ISO 20000 Foundation Certification?
No, there are no prerequisites to be fulfilled for pursuing ISO 20000 Foundation Certification.
ISO 20000 Foundation Examination Procedure
PREPARE
Attend intense 1 day ISO 20000 Foundation Training offered by Unichrone. Fulfil all the requirements before the examination.
APPLY
Apply for the ISO 20000 Foundation Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.
ACQUIRE
Get certified ISO 20000 Foundation after clearing the exam. You will receive an email confirming the status.
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