The Evolution of ISO 20000

What is ISO 20000 all about? This question has been raised, significant number of times in the past two years, since the updated version of ISO 20000 was released in 2018. The ISO 20000 standard was initially launched as BS 15000 in 2005 under the British Standards. However, it lost its importance in 2007. After being re-established as ISO 20000 in 2011, the standard received its popularity in various countries. Coming back to the question, ISO 20000 is the only benchmark that is set up to measure the performance of Service Management System internationally. Also, the updated version is related not only to ITSM but also to other elements of services management as well.

For better understanding of the ISO 20000 standard, it is divided into two parts- ISO 20000-1 and ISO 20000-2. The major two differences between the two are as follows:

  1. The ISO 20000-1 specifies the requisites of the standard while the ISO 20000-2 provides directions for organizations on which are the best policies to be implemented for an efficient Service Management System.
  2. The ISO 20000-1 is recognized as a certification while the 20000-2 correlates how the standard is different from other service management frameworks, whilst familiarizing organizations and individuals with terminologies and concepts for applying the standard.

Organizations with ISO 20000-1 credential validates that they comply with the standard and have applied the necessary procedures and policies into the structure of the organization. Firms with ISO 20000-1 certification, gains a competitive advantage over others in the industry and are deemed as reliable and credible. This eventually increases their growth, thereby enabling them to reap the benefits of continuous improvement and a dynamic Service Management System.

The 2011 version of the ISO 20000 Standard became obsolete when vigorous changes in technology occurred. Along with these changes, a new set of rules had to be induced within the standard which would best suit the organization. Initially, a lot of documentation was required for acquiring the certification. The 2018 version of getting certified required organizations to sketch up only the essential paperwork which would prove its compliance with the standard. Also, the updated version covered a wider range of organizations and not just those who were into IT services.

The ISO 20000:2018 standard has implemented various new terms within its framework when compared to the 2011 version. Certain elements of the series which no longer apply due to the digitization process have been withdrawn completely from the structure. As the ISO 20000 standard is aligned with various other standards like ISO 27001, and ISO 9001, updates in these standards have affected changes to take place in ISO 20000 too. The most significant change among these is the inclusion of principles that offers guidance to manage multiple suppliers for carrying out operations smoothly.

According to a proven study, it is believed that more than organizations of the private sector, public sector organizations have developed the need to get ISO 20000 Certification to tap markets beyond the borders f their home country. Besides increasing the trust of customers by following necessary practices, the certification also showcases that the business is following one of the best methods of ITSM. All this aforementioned information might confuse those who are familiar with Information Technology Infrastructure Library, popularly abbreviated as ITIL. Well, ITIL is merely a guide to manage IT structure in accordance with IT services.

ITIL is filled with theories of how an organization can implement the ISO standard and not a certification that organizations can apply for to be recognized internationally. Businesses can only make use of the advice specified in the library to efficiently manage their Information Technology Services. On the other hand, on complying with ISO 20000 standard, a business can grow significantly over the years and derive the powers to sustain in the industry. Speaking of ISO 20000, why not try the certification courses offered by Unichrone in various countries.

The ISO standard has 3 certification coursesISO 20000 Foundation, ISO 20000 Lead Auditor and ISO 20000 Lead Implementer. The ISO 20000 Foundation course introduces its aspirants with basic concepts and methodologies which surround the international standard and an overview of ITSM. The ISO 20000 Lead auditor certified professionals can be a part of the audit team which devises strategies and policies to improve their Service Management System. The ISO Lead Implementer certification is the highest certification of the ISO 20000 series to be awarded to an individual who can prove to showcase his understanding of the ISO 20000 standard and execute processes involved in aligning it with the goals of a business.

This summarises the necessity of getting ISO 20000 certified for both organizations and individuals in today’s world. Although there might be several updates to be included over the years as technology advances, it is evident that businesses thriving in the industry of Information Technology, be it private or public sector, need to get ISO 20000 certified to get recognized and stand out of the crowd by performing operations as required by the stakeholders and customers.