Category: ITSM

The Evolution of ISO 20000

What is ISO 20000 all about? This question has been raised, significant number of times in the past two years, since the updated version of ISO 20000 was released in 2018. The ISO 20000 standard was initially launched as BS 15000 in 2005 under the British Standards. However, it lost its importance in 2007. After

ISO 9001 Audit Types and Execution Methods

ISO Audit: ISO 9001 is defined as the international standard that specifies requirements for a quality management system .An ISO 9001 audit is a systematic, independent, objective and documented process for gathering facts. These will help you identify areas for improvement and ensure you have best practice processes in place. During an ISO audit you: Verify that

The Two Key Models of ITIL4

A package release for a ticket booking service was being planned at an IT organisation that sells its services to the Travel and Tourism industry at large. In a bid to improve the support offered by the IT organisation to its customers, a policy of formalizing the doings of IT management and staff, was deployed.

Value is co-created when customers ‘feel’ supported

The IT department of a healthcare solutions firm had developed an application for invoicing clients. However, the end users and their managers, who were customers of the IT department, frequently ran into problems with the application because they did not use it correctly. The solution? A new user training application was to be developed as

Free Webinar – Six Sigma in Logistics and Supply Chain

Speaker:- Nilesh Bhanushali   Duration:- 60 min Why you should attend Using LEAN and Six Sigma in supply chain management (SCM) helps in achieving substantial benefits in terms of costs and quality. This article will talk about how to use Six Sigma in supply chain management projects. Nowadays it is very important for the companies to