ISO 20000 Lead Implementer
ISO 20000 Lead Implementer Certification holders showcase their skills in designing, implementing, monitoring, and maintaining an ITSM. The ISO 20000 Standard comprises the techniques and processes which have proven to be useful for delivering efficient services. Organizations that are certified with ISO 20000 demonstrate their ability to apply the requirements and provide services as per customer needs. This helps them in gaining recognition among other businesses in the industry. As a result, such businesses look forward to hiring professionals certified with ISO 20000 Lead Implementer. IT managers, consultants, and IT advisors who play a role in the implementation of ITSM can pursue the certification to broaden their knowledge on the ISO 20000:2018 Standard.
ISO 20000 Lead Implementer Training
Unichrone offers ISO 20000 Lead Implementer Training in live online instructor-led sessions and in-classroom sessions. Our trainers possess vast expertise in the field which helps individuals to gain in-depth insights on the standard. The ISO 20000 Lead Implementer Certification Training is hosted for 4 days across various countries around the world. During the ISO 20000 Training sessions, trainees can participate in interactive exercises conducted by trainers. This helps in gaining a comprehensive understanding of ISO 20000 standard and its requirements. Individuals pursuing the ISO 20000 Lead Implementer Certification can enroll for the training course and pass the exam to obtain the certification.
Key Features of ISO 20000 Lead Implementer Certification Training
ISO 20000 Lead Implementer Certification Training is flexible methods across the globe. Professionals enrolling in the course can access the case studies provided along with it. At the end of ISO 20000 Lead Implementer Certification Training program, candidates will be awarded a course completion certificate. Thereafter, ca neendidatesd to attend the ISO 20000 Lead Implementer Exam. The exam is designed to cover the ISO standard, its context, brief of IT SMS, and the implementation procedures. Candidates who clear the exam with the required passing score can obtain their ISO 20000 Lead Implementer Certification.
- 4 Day Interactive Instructor–led Online Classroom or Group Training
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Lead Implementer course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Lead Implementer Training Course schedule
Corporate Group Training

- Customized Training
- Live Instructor-led
- Onsite / Online
- Flexible Dates
ISO 20000 Lead Implementer Exam Format | |
Exam Name | ISO 20000 Lead Implementer Certification Exam |
Exam Format | Multiple Choice |
Total Questions | 100 Questions |
Passing Score | Minimum 70% marks |
Exam Duration | 2 hours |
ISO 20000 Lead Implementer Course Curriculum
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1.Introduction to ISO 20000
Topics
- · Introduction
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2.Information Technology Service Management (ITSM)
Topics
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
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3.Introduction and Background to ISO/IEC 20000
Topics
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
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4.Introduction ISO/IEC 20000-1:2011
Topics
- · ISO/IEC 20000-1: 2011
- · Key differences - ISO 20000 & ITIL®
- · ITIL® life cycles
- · Clauses ISO/IEC 20000-1: 2011
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5.Service Management System (SMS)
Topics
- · Management responsibility
- · Governance of processes operated by other parties
- · Document management
- · Establish and improve the SMS
- · Resource management
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6.Design & Transition of New or Changed Services
Topics
- · Introduction
- · Design & Transition of New or Changed Services
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7.Introduction to Auditing
Topics
- · Define auditing
- · Types of audit
- · Audit terminology
- · Benefits of auditing
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8.Auditing Roles and Principles
Topics
- · Auditor
- · Auditee
- · Audit team
- · Guides and observers
- · Lead auditor
- · Audit management
- · Maintaining confidentiality
- · Maintaining confidentiality
- · Evidence-based approach
- · Fair presentation of audit reports
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9.Responsibilities of the Auditor
Topics
- · Management of personnel
- · Preparation checklists
- · Scope of work
- · Managing audit programmes
- · Communication at all levels of organisation
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10.Skills and Competencies of an Internal Auditor
Topics
- · Personal attributes
- · Knowledge
- · Skills
- · Education and experience
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11.Purpose of Internal Auditing
Topics
- · Detection
- · Protection
- · Prevention
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12.Audit Procedures
Topics
- · Initialise the report
- · Prepare activities
- · Prepare plans
- · Assigning the work to the team
- · Preparing documents
- · Conduct open meeting
- · Prepare and distribute reports
- · Complete the audit
- · Conduct a follow-up
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13.Audit triangle
Topics
- · Question
- · Check
- · Observe
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14.Audit template/work documents
Topics
- · Audit requirements
- · Audit documents
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15.Complete Management
Topics
- · Service level management
- · General requirements
- · Service catalogue
- · Service level agreement
- · Supportive agreements
- · Service process
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16.Scope
Topics
- · Scope definition
- · Scope consideration
- · Scope statement
- · Scope agreement
- · Guidelines
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17.Launching and Implementing
Topics
- · Configuration and release management
- · Change management
- · Management of capacity and availability
- · Service continuity
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18.The Administration of Information Security
Topics
- · IT security policies
- · Security risks assessment
- · Controls
- · Documents and records
- · Managing the operations
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19.Implementation Guidance and Types
Topics
- · Service delivery process
- · Resolution process
- · Relationship process
- · Control process
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20.Control, Monitor, and Measure
Topics
- · Monitoring the processes
- · Internal auditor
- · Development of metrics
- · Performance indicators and dashboards
- · Managing the reviews
- · Implementation of the continual improvement program
- · Preparing audits
- · Managing contractual disputes
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21.Certification audit of an ITSMS
Topics
- · Preparing for an ISO 20000 certification audit