ISO 20000 Lead Implementer Certification Training

As per International Standards

  • Online/Group Sessions
  • 4 Days
  • Examination Included
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Why Is ISO 20000 Lead Implementer Training Essential?

ISO 20000 Lead Implementers is essential for professionals engaged in offering IT Services. Entrepreneurship demands strategic decision-making for concerned organization’s IT service management. Individuals can undergo ISO 20000 Lead Implementer Training for the purpose. The session helps professionals in understanding the requirements of effective IT services. They consider business objectives and opinions of everyone participating in the service lifecycle. Professionals also learn the skill of designing efficient ITSMS within their organization.

ISO 20000 Lead Implementer Training

To become proficient in ISO/IEC 20000-1:2018 professionals need to attend ISO 20000 Lead Implementer Training. Enrolling the session enables professionals to leverage ISO 20000:2018 Standard. They can create awareness of ISO-aligned ITSMS in organizations. For IT professionals, ISO 20000 Lead Implementer Certification Training is an added benefit. They stay up to date with the latest ISO guidelines and enhance the credibility of organizations. Additionally, Lead Implementers assist in curating ITSM system in compliance with ISO Standard. Certified professionals have the power to integrate ISO 20000-1 practices with that of QMS, ISMS, and BCMS.

Key Features of ISO 20000 Lead Implementer Certification Training

ISO 20000 Lead Implementer Exam tests a professional’s knowledge in three areas of service assurance. These include information security management, service continuity management, and service availability management. The training program covers the management of service catalog, assets, and IT configuration. Professionals find it difficult to conduct capacity management, demand management, and budgeting for ITSMS without attending the training program. Acquiring knowledge in an array of domains prepares them for diverse job roles. They identify IT service nonconformities within an organization and initiate corrective actions. These competencies make them stand out in ISO 20000 Lead Implementer Interview.

  • 4 Day Interactive Instructor–led Online Classroom or Group Training
  • Course study materials designed by subject matter experts
  • Mock Tests to prepare in a best way
  • Highly qualified, expert & accredited trainers with vast experience
  • Enrich with Industry best practices and case studies and present trends
  • ISO 20000 Lead Implementer course adhered with International Standards
  • End-to-end support via phone, mail, and chat
  • Convenient Weekday/Weekend ISO 20000 Lead Implementer Training Course schedule
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ISO 20000 Lead Implementer Exam Format
Exam Name ISO 20000 Lead Implementer Certification Exam
Exam Format Multiple Choice
Total Questions 100 Questions
Passing Score Minimum 70% marks
Exam Duration 2 hours

ISO 20000 Lead Implementer Course Curriculum

  • Topics

    • · Introduction

  • Topics

    • · Business case and initial design of the ITSMS
    • · Define the scope of ITSMS
    • · IT Service Management
    • · Benefits of IT Service Management
    • · ITSMS policy
    • · Documentation of process and procedures
    • · Define management systems and process approach
    • · Presentation of standards and their comparisons
    • · Fundamental principles of Information Technology
    • · Preliminary analysis and determining the level of existing information technology
    • · Develop a project plan
    • · Accounting the IT services; accounting and budgeting

  • Topics

    • · What Is ISO/IEC 20000?
    • · Benefits of ISO/IEC 20000
    • · ISO/IEC 20000 – parts

  • Topics

    • · ISO/IEC 20000-1: 2011
    • · Key differences - ISO 20000 & ITIL®
    • · ITIL® life cycles
    • · Clauses ISO/IEC 20000-1: 2011

  • Topics

    • · Management responsibility
    • · Governance of processes operated by other parties
    • · Document management
    • · Establish and improve the SMS
    • · Resource management

  • Topics

    • · Introduction
    • · Design & Transition of New or Changed Services

  • Topics

    • · Define auditing
    • · Types of audit
    • · Audit terminology
    • · Benefits of auditing

  • Topics

    • · Service level management
    • · General requirements
    • · Service catalogue
    • · Service level agreement
    • · Supportive agreements
    • · Service process

  • Topics

    • · Scope definition
    • · Scope consideration
    • · Scope statement
    • · Scope agreement
    • · Guidelines

  • Topics

    • · Configuration and release management
    • · Change management
    • · Management of capacity and availability
    • · Service continuity

  • Topics

    • · IT security policies
    • · Security risks assessment
    • · Controls
    • · Documents and records
    • · Managing the operations

  • Topics

    • · Service delivery process
    • · Resolution process
    • · Relationship process
    • · Control process

  • Topics

    • · Monitoring the processes
    • · Internal auditor
    • · Development of metrics
    • · Performance indicators and dashboards
    • · Managing the reviews
    • · Implementation of the continual improvement program
    • · Preparing audits
    • · Managing contractual disputes

  • Topics

    • · Preparing for an ISO 20000 certification audit

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ISO 20000 Lead Implementer Certification Benefits

Higher Salary

Earn 20% more salary than non-certified professionals in the field

Greater Responsibilities

Enhance your performance with additional responsibilities in the organization

Diverse Job Roles

Broaden your scope at the organization as compared to your peers

Global Recognition

Global recognition across different domains and industries with this certificate

Versatile Opportunities

Land at your dream job in large organizations with great expertise

Sophisticated Skillsets

Validates the advanced experience, skills and knowledge gained by professionals

Frequently Asked Questions

How is the ISO 20000 Lead Implementer Training conducted?

The ISO 20000 Lead Implementer Training session is conducted in live online instructor-led sessions and in-classroom sessions.

What are the course objectives of ISO 20000 Lead Implementer Certification Training?

On completion of ISO 20000 Lead Implementer Training session, individuals will be able to:

  • Gain a comprehensive understanding of the ISO 20000:2018 standard
  • Interpret the relation between ISO 20000 and other standards
  • Design, implement, monitor, and maintain an ITSM
  • Apply the best practices of the standard to the service management system

What is the duration of ISO 20000 Lead Implementer Training?

The ISO 20000 Lead Implementer Training is conducted for 4 days.

How will I benefit from ISO 20000 Lead Implementer Training?

Unichrone offers ISO 20000 Lead Implementer Training sessions through expert trainers. During the session, individuals will be able to gain practical insights into the field. This further prepares trainees to be industry-ready while applying ITSM into the organization.

What is the format of ISO 20000 Lead Implementer Exam?

The ISO 20000 Lead Implementer Exam comprises multiple-choice questions that have to be completed within 2 hours.

What is the passing score for the exam?

The passing score for ISO 20000 Lead Implementer Exam is set at 70%.

When is the ISO 20000 Lead Implementer Exam scheduled?

The ISO 20000 Lead Implementer Exam is scheduled at the end of the training session.

What is ISO 20000 Lead Implementer Certification?

The ISO 20000 Lead Implementer Certification is awarded to individuals who can manage and implement a service management system as per the ISO 20000 standard. Owning a certification demonstrates that a professional possess the skillset to design and manage best-in-class ITSM.

How will I benefit from ISO 20000 Lead Implementer Certification?

The ISO 20000 Lead Implementer Certification is recognized globally. Certified professionals can pursue career prospects beyond the borders of their home country. In addition, ISO 20000 Lead Implementer certified professionals can earn a higher salary compared to non-certified professionals.

Who provides the ISO 20000 Lead Implementer Certification?

The ISO 20000 Lead Implementer Certification is provided by Unichrone.

What are the prerequisites for ISO 20000 Lead Implementer Certification?

Candidates have to possess ISO 20000 Foundation Certification before taking up ISO 20000 Lead Implementer Certification.

ISO 20000 Lead Implementer Examination Procedure

PREPARE

Attend intense 4 day ISO 20000 Lead Implementer Training offered by Unichrone. Fulfil all the requirements before the examination.

APPLY

Apply for the ISO 20000 Lead Implementer Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.

ACQUIRE

Get certified ISO 20000:2018 Lead Implementer after clearing the exam. You will receive an email confirming the status.

What our customers say

Kenneth Beard

Project Manager

Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.

Tom Eeartman

Head-Supplier Management

Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.

Pavit Kenth

Technical Director MCI Ltd

Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.

Saad Alsheddi

Head Of Operations

Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.

Jernej Hercog

Manager-Engineering Services

I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.

Register for a free session with our trainer

Faculty and Mentors

Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies

1200+

Instructors

20+

Minimum Experience

100+

Session Expertise

Quality managers, auditors, executives and individuals who want to broaden their knowledge on the international standard of ISO 20000 and ITSM can pursue the certification.

Individuals can re-take the ISO 20000 Lead Implementer Exam for second time without paying any fee.

The ISO 20000 Lead Implementer Exam covers the following topics:
  • Fundamental principles and concepts of service management system
  • Service management system requirements
  • Planning of an SMS implementation based on ISO/IEC 20000-1
  • Implementation of an SMS based on ISO/IEC 20000-1
  • Monitoring and measurement of an SMS based on ISO/IEC 20000-1
  • Continual improvement of an SMS based on ISO/IEC 20000-1
  • Preparation for an SMS certification audit

The uniqueness of ISO/IEC 20000-1:2018 lies in its adaptability. Its requirements are flexible enough to fit into the latest of service frameworks like DevOps, Agile, and ITIL. This ISO Standard assists in determining strategies for an organization’s IT service lifecycle.

ISO 20000-1:2018 Lead Implementer Training teaches the following:
  • Creation of ITSMS implementation plan as per ISO requirements
  • Required documentation
  • Implementation techniques

Yes, the ISO 20000 Lead Implementer Exam fee is included in the training cost.

An ISO 20000 Lead Implementer carries out the role of implementing the standard and its requirements into the organization's structure. In addition, certified professionals engage in applying ITSM framework to comply with the ISO 20000 standard.

Trainees can access the case studies while attending the ISO 20000 Lead Implementer Training session.

ISO 20000:2018 Lead Implementer Training imparts the expertise needed to identify the areas that demand improvement in an ITSMS. Individuals undergoing training become adept at conducting their organizations’ baseline review. This is necessary for comparing the existing ITSM with the requirements of the revised ISO Standard.

ISO 20000-1 revised in 2018 is the most upgraded and flexible version of the ISO Standard. It allows companies to develop a clear ITSM framework for meeting their business needs. Naturally, professionals capable of introducing such systems are in great demand, and they are none other than lead implementers.

Collocate

Assemble the skills

ISO 20000 Lead Implementer Certification is the highest credential offered to individuals involved in implementing ITSM. Certified ISO 20000 Lead Implementers assemble the skills and comply with the standard by following the latest techniques.

State

Unveil your potential

The certification of ISO 20000 Lead Implementer enables professionals to procure advanced skills in implementing ITSM. This further helps professionals to unveil their potential in applying the industry-standard practices while instilling IT Service Management System.

Potency

Be productive

ISO 20000 Lead Implementers gain comprehensive knowledge of the standard and its requirements. As a result, owning the ISO 20000 Lead implementer Certification makes them more productive and credible among their peers in the field.

Inform

Earn the reputation

ISO 20000 standard is recognized internationally and applied by various organizations in the IT sector. Professionals taking up ISO 20000 Lead Implementer Certification can easily earn their reputation and stand out among their peers.

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