ISO 20000 Lead Implementer Certification Training

As per TUV-SUD Standards

  • Online/Group Sessions
  • 4 Days
  • Examination Included
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ISO 20000 Lead Implementer

ISO 20000 Lead Implementer Certification holders showcase their skills in designing, implementing, monitoring, and maintaining an ITSM. The ISO 20000 Standard comprises the techniques and processes which have proven to be useful for delivering efficient services. Organizations that are certified with ISO 20000 demonstrate their ability to apply the requirements and provide services as per customer needs. This helps them in gaining recognition among other businesses in the industry. As a result, such businesses look forward to hiring professionals certified with ISO 20000 Lead Implementer. IT managers, consultants, and IT advisors who play a role in the implementation of ITSM can pursue the certification to broaden their knowledge on the ISO 20000:2018 Standard.

ISO 20000 Lead Implementer Training

Unichrone offers ISO 20000 Lead Implementer Training in live online instructor-led sessions and in-classroom sessions. Our trainers possess vast expertise in the field which helps individuals to gain in-depth insights on the standard. The ISO 20000 Lead Implementer Certification Training is hosted for 4 days across various countries around the world. During the ISO 20000 Training sessions, trainees can participate in interactive exercises conducted by trainers. This helps in gaining a comprehensive understanding of ISO 20000 standard and its requirements. Individuals pursuing the ISO 20000 Lead Implementer Certification can enroll for the training course and pass the exam to obtain the certification.

Key Features of ISO 20000 Lead Implementer Certification Training

ISO 20000 Lead Implementer Certification Training is flexible methods across the globe. Professionals enrolling in the course can access the case studies provided along with it. At the end of ISO 20000 Lead Implementer Certification Training program, candidates will be awarded a course completion certificate. Thereafter, ca neendidatesd to attend the ISO 20000 Lead Implementer Exam. The exam is designed to cover the ISO standard, its context, brief of IT SMS, and the implementation procedures. Candidates who clear the exam with the required passing score can obtain their ISO 20000 Lead Implementer Certification from TUV-SUD.

  • 4 Day Interactive Instructor–led Online Classroom or Group Training
  • Course study materials designed by subject matter experts
  • Mock Tests to prepare in a best way
  • Highly qualified, expert & accredited trainers with vast experience
  • Enrich with Industry best practices and case studies and present trends
  • ISO 20000 Lead Implementer course adhered with International Standards
  • End-to-end support via phone, mail, and chat
  • Convenient Weekday/Weekend ISO 20000 Lead Implementer Training Course schedule
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ISO 20000 Lead Implementer Exam Format
Exam Name ISO 20000 Lead Implementer Certification Exam
Certification Body TUV-SUD
Exam Format Multiple Choice
Total Questions 100 Questions
Passing Score Minimum 70% marks
Exam Duration 2 hours

ISO 20000 Lead Implementer Course Curriculum

  • Topics

    • · Introduction

  • Topics

    • · Business case and initial design of the ITSMS
    • · Define the scope of ITSMS
    • · IT Service Management
    • · Benefits of IT Service Management
    • · ITSMS policy
    • · Documentation of process and procedures
    • · Define management systems and process approach
    • · Presentation of standards and their comparisons
    • · Fundamental principles of Information Technology
    • · Preliminary analysis and determining the level of existing information technology
    • · Develop a project plan
    • · Accounting the IT services; accounting and budgeting

  • Topics

    • · What Is ISO/IEC 20000?
    • · Benefits of ISO/IEC 20000
    • · ISO/IEC 20000 – parts

  • Topics

    • · ISO/IEC 20000-1: 2011
    • · Key differences - ISO 20000 & ITIL®
    • · ITIL® life cycles
    • · Clauses ISO/IEC 20000-1: 2011

  • Topics

    • · Management responsibility
    • · Governance of processes operated by other parties
    • · Document management
    • · Establish and improve the SMS
    • · Resource management

  • Topics

    • · Introduction
    • · Design & Transition of New or Changed Services

  • Topics

    • · Define auditing
    • · Types of audit
    • · Audit terminology
    • · Benefits of auditing

  • Topics

    • · Auditor
    • · Auditee
    • · Audit team
    • · Guides and observers
    • · Lead auditor
    • · Audit management
    • · Maintaining confidentiality
    • · Maintaining confidentiality
    • · Evidence-based approach
    • · Evidence-based approach
    • · Fair presentation of audit reports

  • Topics

    • · Management of personnel
    • · Preparation checklists
    • · Scope of work
    • · Managing audit programmes
    • · Communication at all levels of organisation

  • Topics

    • · Personal attributes
    • · Knowledge
    • · Skills
    • · Education and experience

  • Topics

    • · Detection
    • · Protection
    • · Prevention

  • Topics

    • · Initialise the report
    • · Prepare activities
    • · Prepare plans
    • · Assigning the work to the team
    • · Preparing documents
    • · Conduct open meeting
    • · Prepare and distribute reports
    • · Complete the audit
    • · Conduct a follow-up

  • Topics

    • · Question
    • · Check
    • · Observe

  • Topics

    • · Audit requirements
    • · Audit documents

  • Topics

    • · Service level management
    • · General requirements
    • · Service catalogue
    • · Service level agreement
    • · Supportive agreements
    • · Service process

  • Topics

    • · Scope definition
    • · Scope consideration
    • · Scope statement
    • · Scope agreement
    • · Guidelines

  • Topics

    • · Configuration and release management
    • · Change management
    • · Management of capacity and availability
    • · Service continuity

  • Topics

    • · IT security policies
    • · Security risks assessment
    • · Controls
    • · Documents and records
    • · Managing the operations

  • Topics

    • · Service delivery process
    • · Resolution process
    • · Relationship process
    • · Control process

  • Topics

    • · Monitoring the processes
    • · Internal auditor
    • · Development of metrics
    • · Performance indicators and dashboards
    • · Managing the reviews
    • · Implementation of the continual improvement program
    • · Preparing audits
    • · Managing contractual disputes

  • Topics

    • · Preparing for an ISO 20000 certification audit

ISO 20000 Lead Implementer Certification Benefits

Higher Salary

Earn 20% more salary than non-certified professionals in the field

Greater Responsibilities

Enhance your performance with additional responsibilities in the organization

Diverse Job Roles

Broaden your scope at the organization as compared to your peers

Global Recognition

Global recognition across different domains and industries with this certificate

Versatile Opportunities

Land at your dream job in large organizations with great expertise

Sophisticated Skillsets

Validates the advanced experience, skills and knowledge gained by professionals

Frequently Asked Questions

How is the ISO 20000 Lead Implementer Training conducted?

The ISO 20000 Lead Implementer Training session is conducted in live online instructor-led sessions and in-classroom sessions.

What are the course objectives of ISO 20000 Lead Implementer Certification Training?

On completion of ISO 20000 Lead Implementer Training session, individuals will be able to:

  • Gain a comprehensive understanding of the ISO 20000:2018 standard
  • Interpret the relation between ISO 20000 and other standards
  • Design, implement, monitor, and maintain an ITSM
  • Apply the best practices of the standard to the service management system

What is the duration of ISO 20000 Lead Implementer Training?

The ISO 20000 Lead Implementer Training is conducted for 4 days.

How will I benefit from ISO 20000 Lead Implementer Training?

Unichrone offers ISO 20000 Lead Implementer Training sessions through expert trainers. During the session, individuals will be able to gain practical insights into the field. This further prepares trainees to be industry-ready while applying ITSM into the organization.

What is the format of ISO 20000 Lead Implementer Exam?

The ISO 20000 Lead Implementer Exam comprises multiple-choice questions that have to be completed within 2 hours.

What is the passing score for the exam?

The passing score for ISO 20000 Lead Implementer Exam is set at 70%.

When is the ISO 20000 Lead Implementer Exam scheduled?

The ISO 20000 Lead Implementer Exam is scheduled at the end of the training session.

What is ISO 20000 Lead Implementer Certification?

The ISO 20000 Lead Implementer Certification is awarded to individuals who can manage and implement a service management system as per the ISO 20000 standard. Owning a certification demonstrates that a professional possess the skillset to design and manage best-in-class ITSM.

How will I benefit from ISO 20000 Lead Implementer Certification?

The ISO 20000 Lead Implementer Certification is recognized globally. Certified professionals can pursue career prospects beyond the borders of their home country. In addition, ISO 20000 Lead Implementer certified professionals can earn a higher salary compared to non-certified professionals.

Who governs the ISO 20000 Lead Implementer Certification?

The ISO 20000 Lead Implementer Certification is governed by TUV-SUD, which is a globally accepted certifying body for ISO Courses.

What are the prerequisites for ISO 20000 Lead Implementer Certification?

Candidates have to possess ISO 20000 Foundation Certification before taking up ISO 20000 Lead Implementer Certification.

ISO 20000 Lead Implementer Examination Procedure

PREPARE

Attend intense 4 day ISO 20000 Lead Implementer Training offered by Unichrone. Fulfil all the requirements specified by the TUV-SUD before the examination.

APPLY

Apply for the ISO 20000 Lead Implementer Exam, conducted by TUV-SUD, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.

ACQUIRE

Get certified ISO 20000:2018 Lead Implementer after clearing the exam. You will receive an email confirming the status.

What our customers say

Kenneth Beard

Project Manager

Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.

Tom Eeartman

Head-Supplier Management

Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.

Pavit Kenth

Technical Director MCI Ltd

Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.

Saad Alsheddi

Head Of Operations

Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.

Jernej Hercog

Manager-Engineering Services

I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.

Register for a free session with our trainer

Faculty and Mentors

Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies

1200+

Instructors

20+

Minimum Experience

100+

Session Expertise

Quality managers, auditors, executives and individuals who want to broaden their knowledge on the international standard of ISO 20000 and ITSM can pursue the certification.

Individuals can re-take the ISO 20000 Lead Implementer Exam for second time without paying any fee.

The ISO 20000 Lead Implementer Exam covers the following topics:
  • Fundamental principles and concepts of service management system
  • Service management system requirements
  • Planning of an SMS implementation based on ISO/IEC 20000-1
  • Implementation of an SMS based on ISO/IEC 20000-1
  • Monitoring and measurement of an SMS based on ISO/IEC 20000-1
  • Continual improvement of an SMS based on ISO/IEC 20000-1
  • Preparation for an SMS certification audit

Yes, the ISO 20000 Lead Implementer Exam fee is included in the training cost.

An ISO 20000 Lead Implementer carries out the role of implementing the standard and its requirements into the organization's structure. In addition, certified professionals engage in applying ITSM framework to comply with the ISO 20000 standard.

Trainees can access the case studies while attending the training session.

Collocate

Assemble the skills

ISO 20000 Lead Implementer Certification is the highest credential offered to individuals involved in implementing ITSM. Certified ISO 20000 Lead Implementers assemble the skills and comply with the standard by following the latest techniques.

State

Unveil your potential

The certification of ISO 20000 Lead Implementer enables professionals to procure advanced skills in implementing ITSM. This further helps professionals to unveil their potential in applying the industry-standard practices while instilling IT Service Management System.

Potency

Be productive

ISO 20000 Lead Implementers gain comprehensive knowledge of the standard and its requirements. As a result, owning the ISO 20000 Lead implementer Certification makes them more productive and credible among their peers in the field.

Inform

Earn the reputation

ISO 20000 standard is recognized internationally and applied by various organizations in the IT sector. Professionals taking up ISO 20000 Lead Implementer Certification can easily earn their reputation and stand out among their peers.

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