ISO 20000 is an internationally recognized standard for IT Service Management. The standard provides guidance on how to develop IT services that serve business goals rather than only technical requirements. Organizations that have earned the ISO 20000 Certification benefit from enhanced customer trust, a reduction in incidents, and improved incident management. The ISO 20000 Lead Implementer Certificate validates a professional’s expertise in implementing an SMS in accordance with ISO/IEC 20000 criteria. It aids individuals in improving their IT SMS implementation skills.
An ISO 20000 Lead Implementer who holds the certification performs the IT Service Management System (SMS) implementation, analyzes the standard's requirements, and implements IT SMS in accordance with best practices. They also plan and implement service delivery, control, and problem-solving procedures. Additionally, qualified experts maintain and administer IT SMS in line with the standard. Having the ISO 20000 Lead Implementer Certification also makes it easier for professionals to get employment abroad and to command greater compensation.