What is ISO 20000 Certification and its benefits?
ISO 20000 is a global standard that describes the requirements for an Information Technology Service Management (ITSM) System. ISO 20000 is comprised of two parts: a specification for IT Service Management (ISO 20000-1) and a code of practice for service management (ISO 20000-2). The ISO 20000 Foundation Certification is considered to impart knowledge of how to implement business strategies in accordance with the ISO 20000 framework. By implementing ISO 20000 within the architecture of the organisation, businesses can identify which services have deviated from the actual plan and how it can be improved without increasing the cost.
ISO 20000 Foundation Certification Training in Cotonou
Unichrone offers ISO 20000 Foundation Training program in Cotonou Benin through its internationally experienced trainers with ISO 20000 credential. On completing the ISO 20000 Foundation training, candidates can enroll for the exam provided by Unichrone and obtain the ISO 20000 Foundation credential. The ISO 20000 standard is recognised globally, thereby offering candidates a wide range of opportunities in their career. Certified professionals gain a competitive edge over their counterparts. They possess the expertise to reduce the unnecessary costs of organisations by delivering services according to the requirements of stakeholders and customers.
Key Features of ISO 20000 Foundation Certification Training in Cotonou
The ISO 20000 Foundation training course in Cotonou Benin by Unichrone enables candidates to comprehend basic phrases, processes and guidelines of the ISO 20000 standard. Professionals with the credential of ISO 20000 Foundation can assist the team in carrying out programs that will enhance the ITSM and make it more consistent and efficient. The ISO 20000 Foundation course is crafted around performance measurement, management commitment, and continual improvement concepts, thereby assisting candidates to develop strategies in accordance with business goals and objectives by complying with ISO 20000 Standard. Candidates willing to join the team of ITSMS have huge demand in the industry as the IT sector has vigorously changed over the years.
- 1 Day Interactive Instructor –led Online Classroom or Group Training in Cotonou Benin
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Foundation Course in Cotonou adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Foundation Training Course schedule in Cotonou Benin
Corporate Group Training
- Customized Training
- Live Instructor-led
- Flexible Dates
|ISO 20000 Foundation Exam Format|
|Exam Name||ISO 20000 Foundation Certification|
|Exam Format||Multiple Choice|
|Total Questions||30 Questions|
|Passing Score||Minimum passing score of 70%|
|Exam Duration||60 Minutes|
ISO 20000 Foundation Certification Benefits
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Foundation Course Curriculum
Module 1: Information Technology Service Management (ITSM)
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
Module 2: Introduction and Background to ISO/IEC 20000
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
Module 3: Introduction ISO/IEC 20000-1:2011
- · ISO/IEC 20000-1: 2011
- · Key differences - ISO 20000 & ITIL
- · ITIL® life cycles
- · Clauses ISO/IEC 20000-1: 2011
Module 4: Service Management System (SMS)
- · Management responsibility
- · Governance of processes operated by other parties
- · Document management
- · Establish and improve the SMS
- · Resource management
Module 5: Design & Transition of New or Changed Services
- · Design & Transition of New or Changed Services
Training Schedule and Fees
Interactive Live Online Sessions (Instructor-led)
Public Classroom Training in Cotonou Please check availability with our staff before enroling for Classroom
Frequently Asked Questions
What are the benefits of ISO 20000 Foundation Training offered by Unichrone?
ISO 20000 Foundation Training is offered in various methods. Our trainers possess vast experience in the field, thereby providing real-time insights into the standard. This assists candidates to be industry-ready while looking for jobs. Candidates can choose their desired method of training and attend the session at their comfort.
How is the ISO 20000 Foundation Training conducted in Cotonou?
The ISO 20000 Foundation Training in Cotonou is conducted in live online method and in-classroom method.
What is the duration of ISO 20000 Foundation Training?
The ISO 20000 Foundation Training is conducted for a day in Cotonou.
Do you provide mock tests?
Yes, we provide mock tests at the end of the ISO 20000 Foundation training session.
Does ISO 20000 Foundation Training help in increasing the organization’s productivity?
An effective ITSMS keeps data abuse and breaches at bay. Proper access to required information during operations is facilitated by a well-functioning IT system. This leads to less error during production and saves time, thereby enhancing productivity.
How is ISO 20000 Foundation Training helpful in attracting investors?
Investors can depend on organizations that possess ISO 20000 compliant IT systems. This can only be achieved by providing employees having undergone ISO 20000 Foundation Training or by hiring trained individuals.
Can one gain recognition following one’s ISO 20000 Foundation Training in Cotonou?
Individuals who have undertaken ISO 20000 Foundation Training are empowered to make an organization ISO 20000 certified. Thus, they are much in demand across nations and are well-recognized in their respective workplaces.
Is ISO 20000 Foundation Training helpful for tackling the shareholders?
Professionals having undergone ISO 20000 Foundation Training design and monitor a flawless IT system within an organization. Shareholders can rely on such an organization regarding the privacy of their shared information.
Why do recruiters seek professionals with ISO 20000 Foundation Training?
ISO 20000 Foundation Training teaches the individuals to align business strategies with IT solutions. This results in increased efficiency of the business’s internal procedures. Naturally, such professionals are sought after by the hirers.
Can an organization minimize its IT expenses by offering ISO 20000 Foundation Training to its IT staff?
Individuals undergoing ISO 20000 Foundation Training are knowledgeable about implementing cost-effective IT practices. They ensure that no process is repeated or any damage is done through inadequate information security. This leads to no unwanted expenses otherwise.
How does ISO 20000 Foundation Training make an organization’s IT system flexible?
ISO 20000 Foundation Training equips an individual with the ability to implement versatile IT management techniques. So, when an organization needs a change, the information technology management doesn’t obstruct it.
Is it worth investing time to undertake ISO 20000 Foundation Training in Cotonou?
Multiple competencies acquired through ISO 20000 Foundation Training are worth the time invested in it. This training provides a solid foundation in IT management that can be utilized for diverse functions in IT-related domains.
What is the format of ISO 20000 Foundation Exam?
ISO 20000 Foundation Exam consists of multiple-choice questions. Candidates need to attempt all the questions within 60 minutes.
Can I retake the exam if I fail in the first attempt?
Yes, candidates can retake the exam. For the subsequent attempts candidates have to pay the re-examination fees.
What is the passing score to clear the ISO 20000 Foundation Exam?
The passing score to clear the exam is set at 70% or more.
What is evaluated through ISO 20000 Foundation Exam in Cotonou?
Management of IT systems requires practical knowledge that is tested through the ISO 20000 Foundation Exam. It is the means to prove one’s efficacy and knowledge in the latest IT methodologies.
How difficult is the ISO 20000 Foundation Exam?
Candidates need to opt for a professional training course as is provided by Unichrone. The difficulty level of the ISO 20000 Foundation Exam is such that self-paced learning isn’t enough to crack it.
What is ISO 20000 Standard all about?
The ISO 20000 Standard specifies the requirements that have to be met by the organization for implementing IT SMS. Any organization in the IT sector can apply the standard and demonstrate their compliance by increasing the effectiveness of IT services.
What are the benefits of owning ISO 20000 Foundation Certification in Cotonou?
ISO 20000 Foundation Certification is recognized globally. The certification enables individuals to upskill and broaden their knowledge on the standard. Professionals owning the certification are easily identified and recruited by large corporations applying the standard. This entitles professionals to earn higher salaries and climb up the career ladder.
What are the prerequisites of taking up ISO 20000 Foundation Certification in Cotonou?
There are no prerequisites for pursuing ISO 20000 Foundation Certification.
Who awards the ISO 20000 Foundation Certification?
The ISO 20000 Foundation Certification is awarded by Unichrone.
Is an ISO 20000 Foundation Certification mandatory for proving the quality of one’s IT enterprise?
Being accepted globally, an ISO 20000 Foundation Certification speaks about the quality of an IT service provider. Only individuals with such accreditation can run an effective IT management system.
Why do modern-day organizations need to employ ISO 20000 Foundation Certification holders?
ISO 20000 Foundation Certification holders are endowed with the ability to handle the complexities of IT services. By hiring them, the organizations can concentrate on their core areas without having to ignore their IT issues.
Should one earn an ISO 20000 Foundation Certification in Cotonou for IT entrepreneurship?
The expertise gathered through the process of acquiring an ISO 20000 Foundation Certification is very fruitful. It is appropriate for those planning to start an IT services firm. This certification equips an individual with an insight into IT handling practices.
How are ISO 20000 Foundation Certified individuals responsible for the smooth functioning of an organization?
Even the slightest interruption in a company’s IT segment can affect its other operations including production. Data is used at all functional levels and to secure them for uninterrupted use falls within IT service. Individuals with ISO 20000 Foundation Certification have all data management intricacies ready at hand.
Can one go places by attaining an ISO 20000 Foundation Certification in Cotonou ?
IT services occupy the frontline requirements of any organization across the globe. Therefore, an ISO 20000 Foundation Certification holder’s demand is ever-evolving in different industries.
How relevant is an ISO 20000 Foundation Certification in this digitally-driven era?
Businesses cannot perform well without the assistance of IT services. Organizations with employees possessing an ISO 20000 Foundation Certification are more self-sufficient than others. They are well-equipped for quick recovery from IT-related mishaps.
Can an ITSMS get approved by ISO without being framed by those bearing an ISO 20000 Foundation Certification?
None other than the ISO 20000 Foundation Certification holders can create an ITSMS suitable to receive ISO accreditation. Some flaws or the others will be there if created by non-certified professionals.
Is an ISO 20000 Foundation Certification useful for large-sized organizations or industries only?
Organizations irrespective of their sizes or industries can benefit immensely by recruiting ISO 20000 Foundation Certified individuals. These professionals help an organization grow by catering to IT needs.
How does an ISO 20000 Foundation Certification build up the reputation of an organization?
Employees holding an ISO 20000 Foundation Certification imply that their organization supports a potential ITSMS. Such accredited professionals execute activities that comply with the concerned ISO regulations.
Can one get rid of job monotony by obtaining an ISO 20000 Foundation Certification in Cotonou ?
ISO 20000 Foundation Certification is the ticket to diverse employment sectors and high-ranking IT designations. Organizations entrust the certified individuals with challenging roles aimed at a smoothly running ITSMS.
ISO 20000 Foundation Examination Procedure
Attend intense 1 day ISO 20000 Foundation Training offered by Unichrone. Fulfil all the requirements before the examination.
Apply for the ISO 20000 Foundation Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.
Get certified ISO 20000 Foundation after clearing the exam. You will receive an email confirming the status.
What our customers say
Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.
Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.
Technical Director MCI Ltd
Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.
Head Of Operations
Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.
I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.
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Faculty and Mentors
Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies
FAQ's on ISO 20000 Foundation Certification Training in Cotonou
The ISO 20000 Foundation Training provides candidates with the skills to implement ITSM as per the ISO standard.
Does this course have an exam associated with it?
Yes, candidates have to mandatorily attend the ISO 20000 Foundation exam conducted by Unichrone to obtain the ISO 20000 Foundation credential.
What are the key areas covered in the course?
The key areas covered in the course are:
- Fundamentals principles and concepts of Information Technology Service Management System
- IT Service Management System
When was the latest version of ISO 20000 standard released?
The latest versions of the ISO 20000 was released in the year 2018. Organisations need to comply with the requirements stated in ISO 20000:2018 standard to earn the certification.
Who needs ISO 20000 Certification?
Businesses that need to enhance the value of their IT services and enhance their reputation need to apply ISO 20000 Standard. Incorporating ISO 20000 standard's requirements into the organizational structure further increases the credibility of an organisation.