ISO 20000 Lead Implementer Certification
ISO 20000 Lead Implementer Certification in Sao Joao De Meriti Brazil is provided to individuals who can demonstrate their skills in implementing IT SMS. Certified ISO 20000 Lead Implementers execute and manage a service management system. Organizations certified with ISO 20000 need to instill IT SMS as per the requirements of the standard. As a result, certified professionals who can showcase their advanced skills can be recruited by large organizations. Any organization in the IT sector can apply the standard, irrespective of its size. In addition, the certification of ISO 20000 Lead Implementer is recognized internationally. This provides ample opportunities for professionals pursuing a career in IT Service Management. Furthermore, certified ISO 20000 Lead Implementers gain a competitive advantage over their peers in the field.
ISO 20000 Lead Implementer Training in Sao Joao De Meriti Brazil
ISO 20000 Lead Implementer Certification Training in Sao Joao De Meriti is provided by Unichrone through certified and experienced trainers. During the training program, our trainers offer practical insights into the field. Candidates attending ISO 20000 Lead Implementer Training session master the implementation procedures, IT SMS policy, and requirements of the standard. With the updated skillset, professionals are prepared to be industry-ready on completion of the training program. Such certified professionals stand out from the crowd and land their dream jobs beyond the borders of their home country.
Key Features of ISO 20000 Lead Implementer Certification Training in Sao Joao De Meriti
ISO 20000 Lead Implementer Training in Sao Joao De Meriti is offered in live online method and in-classroom method. Professionals enrolling in the course can access the training material and case studies provided along with it. At the end of ISO 20000 Lead Implementer Certification Training program, trainees will be awarded a course completion certificate. Thereafter, individuals need to attend the ISO 20000 Lead Implementer Exam. The exam is designed to cover the ISO standard, its context, brief of IT SMS, and the implementation procedures. Candidates who clear the exam with the required passing score can obtain their ISO 20000 Lead Implementer Certification.
- 4 Day Interactive Instructor–led Online Classroom or Group Training in Sao Joao De Meriti Brazil
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Lead Implementer course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Lead Implementer Training Course schedule in Sao Joao De Meriti Brazil
Corporate Group Training

- Customized Training
- Live Instructor-led
- Onsite/Online
- Flexible Dates
ISO 20000 Lead Implementer Exam Format | |
Exam Name | ISO 20000 Lead Implementer Certification Exam |
Exam Format | Multiple Choice, Subjective-Online |
Total Questions | 100 Questions |
Passing Score | 70% |
Exam Duration | 2 hours |
ISO 20000 Lead Implementer Certification Benefits
Higher Salary
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Individual accomplishments
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Gain credibility
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
Sophisticated skillset
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Lead Implementer Course Curriculum
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1.Introduction to ISO 20000
Topics
- · Introduction
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2.Information Technology Service Management (ITSM)
Topics
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
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3.Introduction and Background to ISO/IEC 20000
Topics
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
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4.Introduction ISO/IEC 20000-1:2011
Topics
- · ISO/IEC 20000-1: 2011
- · Key differences - ISO 20000 & ITIL®
- · ITIL® life cycles
- · Clauses ISO/IEC 20000-1: 2011
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5.Service Management System (SMS)
Topics
- · Management responsibility
- · Governance of processes operated by other parties
- · Document management
- · Establish and improve the SMS
- · Resource management
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6.Design & Transition of New or Changed Services
Topics
- · Introduction
- · Design & Transition of New or Changed Services
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7.Introduction to Auditing
Topics
- · Define auditing
- · Types of audit
- · Audit terminology
- · Benefits of auditing
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8.Auditing Roles and Principles
Topics
- · Auditor
- · Auditee
- · Audit team
- · Guides and observers
- · Lead auditor
- · Audit management
- · Maintaining confidentiality
- · Maintaining confidentiality
- · Evidence-based approach
- · Fair presentation of audit reports
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9.Responsibilities of the Auditor
Topics
- · Management of personnel
- · Preparation checklists
- · Scope of work
- · Managing audit programmes
- · Communication at all levels of organisation
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10.Skills and Competencies of an Internal Auditor
Topics
- · Personal attributes
- · Knowledge
- · Skills
- · Education and experience
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11.Purpose of Internal Auditing
Topics
- · Detection
- · Protection
- · Prevention
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12.Audit Procedures
Topics
- · Initialise the report
- · Prepare activities
- · Prepare plans
- · Assigning the work to the team
- · Preparing documents
- · Conduct open meeting
- · Prepare and distribute reports
- · Complete the audit
- · Conduct a follow-up
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13.Audit triangle
Topics
- · Question
- · Check
- · Observe
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14.Audit template/work documents
Topics
- · Audit requirements
- · Audit documents
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15.Complete Management
Topics
- · Service level management
- · General requirements
- · Service catalogue
- · Service level agreement
- · Supportive agreements
- · Service process
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16.Scope
Topics
- · Scope definition
- · Scope consideration
- · Scope statement
- · Scope agreement
- · Guidelines
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17.Launching and Implementing
Topics
- · Configuration and release management
- · Change management
- · Management of capacity and availability
- · Service continuity
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18.The Administration of Information Security
Topics
- · IT security policies
- · Security risks assessment
- · Controls
- · Documents and records
- · Managing the operations
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19.Implementation Guidance and Types
Topics
- · Service delivery process
- · Resolution process
- · Relationship process
- · Control process
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20.Control, Monitor, and Measure
Topics
- · Monitoring the processes
- · Internal auditor
- · Development of metrics
- · Performance indicators and dashboards
- · Managing the reviews
- · Implementation of the continual improvement program
- · Preparing audits
- · Managing contractual disputes
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21.Certification audit of an ITSMS
Topics
- · Preparing for an ISO 20000 certification audit