What is ISO 20000 Lead Auditor and Its Importance to Organization?
ISO 20000 Lead Auditor Certification in Lugano demonstrates the IT SMS auditing skills of professionals owning the certification. Organizations certified with ISO 20000 engage in designing their processes as per the requirements of the standard. Certified ISO 20000 Lead Auditors carry out audits of IT Service Management System. This helps businesses to enhance customer satisfaction through the effective delivery of IT services. Professionals owning ISO 20000 Lead Auditor Certification master the auditing techniques, audit principles, and procedures. Organizations recognize certified professionals with the advanced skillset and recruit them to perform the audit of IT SMS. The ISO 20000 Standard is globally recognized, entitling professionals to look for jobs on a larger scale.
ISO 20000 Lead Auditor Training in Lugano Switzerland
Unichrone offers ISO 20000 Lead Auditor Training in Lugano through certified trainers. The training program is designed to assist candidates in gaining an in-depth understanding of the standard and its approach. Auditors, managers, consultants, technical experts, IT SMS team members, and professionals who meet the prerequisites can enroll in ISO 20000 Lead Auditor Certification Training. Trainees undergoing the training program participate in various exercises which helps in gaining practical knowledge of the standard. Furthermore, certified professionals apply the best practices while carrying out audits of IT Service Management System in an organization.
Key Features of ISO 20000 Lead Auditor Certification Training in Lugano
Candidates can choose their desired method of ISO 20000 Lead Auditor Certification Training in Lugano. The 4-day training session is conducted by trainers having vast experience in the field. During the training program, trainees understand the fundamentals of the standard, interpret the various parts of ISO 20000, and acquire the skills necessary for auditing IT SMS. In addition, candidates interpret the requirements of the standard to conduct the audit. At the end of ISO 20000 Lead Auditor Training, candidates are required to attend the exam conducted by Unichrone. Candidates clearing the exam can obtain their ISO 20000 Lead Auditor Certification. Individuals willing to broaden their knowledge on ISO 20000 can take up the Lead Auditor Certification in Lugano.
- 4 Day Interactive Instructor –led Online Classroom or Group Training in Lugano Switzerland
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly Qualified, Expert & Certified Trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Lead Auditor course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Lead Auditor Training Course schedule in Lugano Switzerland
Corporate Group Training
- Customized Training
- Live Instructor-led
- Flexible Dates
|ISO 20000 Lead Auditor Exam Format|
|Exam Name||ISO 20000 Lead Auditor Certification Exam|
|Exam Format||Multiple Choice, Subjective-Online|
|Total Questions||20 Questions|
|Exam Duration||2 hours|
ISO 20000 Lead Auditor Certification Benefits
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Lead Auditor Course Curriculum
1.Information Technology Service Management (ITSM)
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
2.Introduction and Background to ISO/IEC 20000
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
3.Introduction ISO/IEC 20000-1:2011
- · ISO/IEC 20000-1: 2011
- · Key differences - ISO 20000 & ITIL®
- · ITIL® life cycles
- · Clauses ISO/IEC 20000-1: 2011
4.Service Management System (SMS)
- · Management responsibility
- · Governance of processes operated by other parties
- · Document management
- · Establish and improve the SMS
- · Resource management
5.Design & Transition of New or Changed Services
- · Design & Transition of New or Changed Services
6.Introduction to Auditing
- · Define auditing
- · Types of audit- Internal- External
- · Audit terminology
- · Benefits of auditing
7.Auditing Roles and Principles
- · Auditor
- · Auditee
- · Audit team
- · Guides and observers
- · Lead auditor
- · Audit management
- · Maintaining confidentiality
- · Independence
- · Evidence-based approach
- · Integrity
- · Fair presentation of audit reports
8.Responsibilities of the Auditor
- · Management of personnel
- · Preparation checklists
- · Scope of work
- · Managing audit programmes
- · Communication at all levels of organisation
9.Skills and Competencies of an Internal Auditor
- · Personal attributes
- · Knowledge
- · Skills
- · Education and experience
10.Purpose of Internal Auditing
- · Detection
- · Protection
- · Prevention
- · Initialise the report
- · Prepare activities
- · Prepare plans
- · Assigning the work to the team
- · Preparing documents
- · Conduct open meeting
- · Prepare and distribute reports
- · Complete the audit
- · Conduct a follow-up
- · Question
- · Check
- · Observe
13.Audit template/work documents
- · Audit requirements
- · Audit documents
- · Service level management
- · General requirements
- · Service catalogue
- · Service level agreement
- · Supportive agreements
- · Service process
- · Scope definition
- · Scope consideration
- · Scope statement
- · Scope agreement
- · Guidelines
16.Launching and Implementing
- · Configuration and release management
- · Change management
- · Management of capacity and availability
- · Service continuity
17.Administration of Information Security
- · IT security policies
- · Security risks assessment
- · Controls
- · Documents and records
- · Managing the operations
18.Implementation Guidance and Types
- · Service delivery process
- · Service reporting
- · Service continuity and availability management
- · Budgeting and accounting for services
- · Capacity management
- · Information security management
- · Resolution process
- · Incident and service request management
- · Problem management
- · Relationship process
- · Business relations
- · Regular reviews
- · Customer satisfaction measurement
- · Service complaints
- · Supplier
- · Contract
- · Service definition
- · Terminating contract
- · Control process
- · Configuration management
- · Change management
- · Release and deployment management
19.Control, Monitor, and Measure
- · Monitoring the processes
- · Internal auditor
- · Development of metrics
- · Performance indicators and dashboards
- · Managing the reviews
- · Implementation of the continual improvement program
- · Preparing audits
- · Managing contractual disputes
20.Introduction to Lead Auditor
- · Definition of Lead Auditor
- · Conduct interview
- · Create and evaluate checklist
- · Questionnaires for data collection
- · Conduct document review
- · Evaluate the work done
- · Provide sample
Training Schedule and Fees
Interactive Live Online Sessions (Instructor-led)
Public Classroom Training in Lugano Please check availability with our staff before enroling for Classroom
Frequently Asked Questions
What is the purpose of ISO 20000 Lead Auditor Training in Lugano?
ISO 20000 Lead Auditor Training is designed to emphasize on IT SMS audit principles, audit procedures, and techniques. Candidates attending the training session grasp the widely recognized audit procedures to conduct IT SMS audit. Our trainers offer insights into the standard with their vast knowledge. This helps trainees to clear the exam without any hassles.
What are the eligibility criteria for attending ISO 20000 Lead Auditor Training in Lugano?
Individuals need to acquire
What is the duration of ISO 20000 Lead Auditor Training in Lugano?
The ISO 20000 Lead Auditor Training is hosted for 4 days in Lugano.
Do you provide practice tests?
Yes, participants can take up mock tests at the end of the ISO 20000 Lead Auditor training session.
Do individuals having attended ISO 20000 Lead Auditor Training coach other employees in the organization?
An organization hiring employees who have undergone ISO 20000 Lead Auditor Training stays at an advantage. These individuals are able instill their practices within the other employees for heading towards the company’s end objectives.
Should one devote time to ISO 20000 Lead Auditor Training in Lugano?
ISO 20000 Lead Auditor Training opens the door to multiple earning opportunities by offering valuable audit services to organizations. Every industry functioning on an IT system is in need of such individuals for monitoring internal procedures.
How is ISO 20000 Lead Auditor Training useful in making an organization reputed in the industry?
Only professionals having attended ISO 20000 Lead Auditor Training can make an organization attain this specific certification. Once certified, the organization gets recognized by others in the industry as well as by the consumers.
Is ISO 20000 Lead Auditor Training effective in diminishing an organization’s IT expenses?
By implementing the best methods as demanded by ISO 20000 regulations, the lead auditors prevent unwanted IT expenses. Thus, the organization benefits from its employees who have already undergone ISO 20000 Lead Auditor Training.
Are stakeholders’ expectations met by taking up ISO 20000 Lead Auditor Training in Lugano?
Stakeholders are drawn to the flawless operations of the organizations they invest in. ISO 20000 Lead Auditor training is meant for offering them service by effectively managing the IT system. IT forms the core of functions in any digitally-operated business.
Does ISO 20000 Lead Auditor Training fulfills one’s dream of working abroad?
ISO 20000 is a globally accepted certification that organizations across nations desire to attain. Naturally, they are always in search of individuals holding ISO Lead Auditor Training. This training is an access to getting placed in organizations overseas.
What are the different types of audits that can only be executed after ISO 20000 Lead Auditor Training?
Other than the internal and external audits, second-party audits, pre-audits, and opinion audits also need to be performed. Gap analysis is also included within the audit types that are mandatory for ITSMS to become ISO 20000 certified. The lead auditor training course equips an individual with the skills required for these audit sessions.
What are the requirements of an audit procedure for ISO 20000 certification?
Documentation review, drafting of documents and reports, and non-conformity follow-ups comprise an ISO-compliant audit process. Each of these actions are initiated and monitored by individuals undertaking ISO 20000 Lead Auditor Training.
What is the format of ISO 20000 Lead Auditor Exam in Lugano?
The ISO 20000 Lead Auditor Exam consists of multiple-choice questions that have to be attempted within 2 hours.
How can I pass the ISO 20000 Lead Auditor Exam in Lugano?
Individuals can pass the lead auditor exam by obtaining 70% or more.
Is there a re-examination policy?
Yes, candidates who fail to clear the exam in the first attempt can retake the exam by paying re-examination fees additionally.
Is self-paced learning enough to prepare for an ISO 20000 Lead Auditor Exam in Lugano?
Self-studying is important but it is inadequate to get ready for writing an ISO 20000 Lead Auditor Exam. Aspirants are required to take up professional coaching as is offered by Unichrone.
What is assessed by an ISO 20000 Lead Auditor Exam?
The capability of organizing and conducting audits from start to end is judged through the ISO 20000 Lead Auditor Examination. It analyzes if the candidate is capable of accomplishing the audit process along with its follow-ups.
How do organizations benefit from ITSM?
Organizations complying with ISO 20000 standard need to audit IT Service Management System at regular intervals. IT SMS helps businesses in enhancing the effectiveness of IT services delivered. Auditing IT SMS as per the requirements demonstrates an organization’s compliance with the standard. IT SMS audit helps businesses to find areas of improvement that can increase customer satisfaction.
What is the purpose of ISO 20000 Lead Auditor Certification in Lugano?
The ISO 20000 Lead Auditor Certification is recognized globally. Pursuing the certification assists individuals to acquire the expertise to audit IT SMS. This entitles businesses to look for professionals who can tailor the requirements of the ISO standard and perform the audit of the service management system.
Who awards the ISO 20000 Lead Auditor Certification in Lugano?
The ISO 20000 Lead Auditor Certification is awarded by Unichrone on clearing the exam.
What next after ISO 20000 Lead Auditor Certification?
Professionals can pursue a career with Lead Auditor Certification or broaden their knowledge of the
standard by taking up
Why is an ISO 20000 Lead Auditor Certification valued so much by organizations?
ISO 20000 Lead Auditor Certification empowers individuals to check if an organization is implementing the regulative principles. They are required for examining the IT management system at every step.
Can one switch job roles in IT auditing by attaining an ISO 20000 Lead Auditor Certification in Lugano?
Individuals possessing an ISO 20000 Lead Auditor Certification have an excellent grip of auditing techniques. Their expertise is of great advantage for executing different tasks in the IT domain, especially audit processes.
What is the significance of an ISO 20000 Lead Auditor Certification holder in an organization?
Only those holding an ISO 20000 Lead Auditor Certification are eligible for preparing the specific ISO audit. The audit process is crucial in identifying if the IT service management system is aligned with ISO regulations.
Is it appropriate for technical experts to earn an ISO 20000 Lead Auditor Certification in Lugano?
ISO 20000 Lead Auditor Certification is a must-have for technical experts and consultants. In this era of multitasking, it is better for a professional to gain in-depth knowledge in the field he/she is associated with.
Is an ISO 20000 Lead Auditor Certification essential for conducting both internal and external audits?
External audits are usually done by a third-party auditing service provider. Individuals desiring to pursue this as a career must obtain an ISO 20000 Lead Auditor Certification. On the other hand, it is mandatory for those leading IT audit teams in their respective employer organizations.
Does an ISO 20000 Lead Auditor Certification transform an employee into an organizational asset?
Employees holding an ISO 20000 Lead Auditor Certification are knowledgeable about the concepts of preparing and managing audits. Audits are necessary for time-to-time checking of an organization’s IT system compliance with the specific ISO. The auditors are treasured by their organizations.
Does one get professionally secured by achieving an ISO 20000 Lead Auditor Certification in Lugano?
ISO 20000 Lead Auditor Certification is one’s access into the multifaceted domain of information technology. It makes one specialized in the core IT functions in the purview of creating and managing an IT framework.
Do the employees bearing an ISO 20000 Lead Auditor Certification introduce a system of continuous improvement?
An organization with ISO 20000 Lead Auditor Certified employees never lags behind in its IT practices. They ensure the system’s effectiveness by executing 1st, 2nd, and 3rd party audits at regular time intervals.
Can one assist in risk management by obtaining an ISO 20000 Lead Auditor Certification in Lugano?
ISO 20000 Certification requires an IT service structure to exercise risk-assessment controls. Individuals with an ISO Lead Auditor Certification are entrusted with the task of implementing such measures. They are in charge of supervising the active execution of these measures.
What is the significance of an ISO 20000 Lead Auditor Certification in enhancing the accountability of employees?
The audit processes carried out by ISO 20000 Lead Auditor Certification holders make other employees increasingly aware of their actions. Transparency at all levels of an organization starting from the IT department, is maintained.
ISO 20000 Lead Auditor Examination Procedure
Attend intense 4 day ISO 20000 Lead Auditor Training offered by Unichrone. Fulfil all the requirements before the examination.
Apply for the ISO 20000 Lead Auditor Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.
Get certified ISO 20000 Lead Auditor after clearing the exam. You will receive an email confirming the status.
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FAQ's on ISO 20000 Lead Auditor Certification Training in Lugano
The ISO 20000 Lead Auditor Training provides candidates with the skills to perform audit of ITSMS instilled within the organization.
Who can attend ISO 20000 Lead Auditor Training in Lugano?
Auditors, managers, IT SMS audit team members, technical experts, and professionals who meet the prerequisites can enroll in the training session.
Do you provide any certificates at the end of the ISO 20000 Lead Auditor Training?
Yes, candidates will receive a course completion certificate.
What can I access during ISO 20000 Lead Auditor Training in Lugano?
Candidates can access case studies and mock tests during the training session.
What is the average salary of ISO 20000 Lead Auditor?
The average annual salary of ISO 20000 Lead Auditor is USD 80000 accroding to payscale. Based on the experience level, certified lead auditor are eligible to receive higher salaries.
What is the validity of ISO 20000 Lead Auditor Certification?
The ISO 20000 Lead Auditor Certification has lifetime validity. Professionals need not indulge in renewal profess for their certification.