ISO 20000 Standard is ideal for any business that intends to prove the quality of the services it offers. Possessing ISO 20000 Lead Auditor Certificate verifies a person's ability to conduct an audit of a IT Service Management System (SMS) using methodologies, processes, and concepts that are generally accepted in the auditing industry. Certified ISO 20000 Lead Auditor has the knowledge and abilities to organize and carry out internal and external audits in accordance with ISO 20000 requirements.
Employers probe candidates on a range of topics during ISO 20000 Lead Auditor interviews to assess their familiarity with audit procedures, their capacity to manage an audit program, audit team, customer relations, and conflict resolution. Therefore, prospective applicants should be geared for the ISO 20000 Lead Auditor interview to demonstrate employers their potential. Here is a list of some interview questions and answers for an ISO 20000 Lead Auditor to help you get ready and master the interview.