ISO 20000 Lead Auditor Certification Training

As per International Standards

  • Online/Group Sessions
  • 4 Days
  • Examination Included
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How Significant Is ISO 20000 Lead Auditor Certification?

The success of ISO 20000 Service Management depends on the quality of its maintenance. Individuals must be able to comprehend and also explain the steps for ITSM audits. These audits aid in checking whether an organization's IT operations or services are as per ISO Standard. Individuals derive the potential of becoming audit team leaders by acquiring ISO 20000 Lead Auditor Certification. They can establish ITSM audit feasibility and objectives. Organizations hunt for talented professionals proficient to conduct effective ITSM audits. Professionals performing this operation are in great demand across the globe.

ISO 20000 Lead Auditor Certification Training

ISO 20000 Lead Auditor Training teaches the factors that professionals should consider in determining audit feasibility. Aspirants learn the criteria for evaluating the documented information in stage 1 audit. They gain expertise in organizing and conducting the introductory meeting. ISO 20000 Lead Auditors can find the gaps during the audit and assess it. They consider the responsibilities of interested parties who are involved in ITSMS. ISO 20000 Lead Auditor Training equips with the best communication practices for gathering audit evidence. Such professionals are adept at applying appropriate tools and procedures for evidence collection. They master all the processes of stage 2 audit during the training program. The knowledge of ISO 20000-1:2018 is an added advantage of this course.

Key Features of ISO 20000 Lead Auditor Certification Training

Trained professionals assist organizations in acquiring their ISO 20000 Certification. They select risk-based approaches for the respective audit phases to generate desired results. Lead Auditors adhere to the obligations of regulatory authorities, auditees, and audit clients. ISO 20000 Lead Auditor Training imparts the legal implications of irregular auditee activities. The program also covers the process of conducting ITSM audits. ISO 20000 Lead Auditors are further known for applying best auditing practices. Besides, they also unfurl the secrets to clearing ISO 20000 Lead Auditor Interview.

  • 4 Day Interactive Instructor –led Online Classroom or Group Training
  • Course study materials designed by subject matter experts
  • Mock Tests to prepare in a best way
  • Highly qualified, expert & accredited trainers with vast experience
  • Enrich with Industry best practices and case studies and present trends
  • ISO 20000 Lead Auditor course adhered with International Standards
  • End-to-end support via phone, mail, and chat
  • Convenient Weekday/Weekend ISO 20000 Lead Auditor Training Course schedule
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ISO 20000 Lead Auditor Exam Format
Exam Name ISO 20000 Lead Auditor Certification Exam
Exam Format Multiple Choice-Online
Total Questions 20 Questions
Passing Score Minimum 70% marks
Exam Duration 2 Hours

ISO 20000 Lead Auditor Course Curriculum

  • Topics

    • · Business case and initial design of the ITSMS
    • · Define the scope of ITSMS
    • · IT Service Management
    • · Benefits of IT Service Management
    • · ITSMS policy
    • · Documentation of process and procedures
    • · Define management systems and process approach
    • · Presentation of standards and their comparisons
    • · Fundamental principles of Information Technology
    • · Preliminary analysis and determining the level of existing information technology
    • · Develop a project plan
    • · Accounting the IT services; accounting and budgeting

  • Topics

    • · What Is ISO/IEC 20000?
    • · Benefits of ISO/IEC 20000
    • · ISO/IEC 20000 – parts

  • Topics

    • · ISO/IEC 20000-1: 2011
    • · Key differences - ISO 20000 & ITIL®
    • · ITIL® life cycles
    • · Clauses ISO/IEC 20000-1: 2011

  • Topics

    • · Management responsibility
    • · Governance of processes operated by other parties
    • · Document management
    • · Establish and improve the SMS
    • · Resource management

  • Topics

    • · Design & Transition of New or Changed Services

  • Topics

    • · Define auditing
    • · Types of audit- Internal- External
    • · Audit terminology
    • · Benefits of auditing

  • Topics

    • · Auditor
    • · Auditee
    • · Audit team
    • · Guides and observers
    • · Lead auditor
    • · Audit management
    • · Maintaining confidentiality
    • · Independence
    • · Evidence-based approach
    • · Integrity
    • · Fair presentation of audit reports

  • Topics

    • · Scope definition
    • · Scope consideration
    • · Scope statement
    • · Scope agreement
    • · Guidelines

  • Topics

    • · Configuration and release management
    • · Change management
    • · Management of capacity and availability
    • · Service continuity

  • Topics

    • · IT security policies
    • · Security risks assessment
    • · Controls
    • · Documents and records
    • · Managing the operations

  • Topics

    • · Service delivery process
    • · Service reporting
    • · Service continuity and availability management
    • · Budgeting and accounting for services
    • · Capacity management
    • · Information security management
    • · Resolution process
    • · Incident and service request management
    • · Problem management
    • · Relationship process
    • · Business relations
    • · Regular reviews
    • · Customer satisfaction measurement
    • · Service complaints
    • · Supplier
    • · Contract
    • · Service definition
    • · Terminating contract
    • · Control process
    • · Configuration management
    • · Change management
    • · Release and deployment management

  • Topics

    • · Monitoring the processes
    • · Internal auditor
    • · Development of metrics
    • · Performance indicators and dashboards
    • · Managing the reviews
    • · Implementation of the continual improvement program
    • · Preparing audits
    • · Managing contractual disputes

  • Topics

    • · Definition of Lead Auditor

  • Topics

    • · Conduct interview
    • · Create and evaluate checklist
    • · Questionnaires for data collection
    • · Conduct document review
    • · Evaluate the work done
    • · Provide sample

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ISO 20000 Lead Auditor Certification Benefits

Higher Salary

Earn 20% more salary than non-certified professionals in the field

Greater Responsibilities

Enhance your performance with additional responsibilities in the organization

Diverse Job Roles

Broaden your scope at the organization as compared to your peers

Global Recognition

Global recognition across different domains and industries with this certificate

Versatile Opportunities

Land at your dream job in large organizations with great expertise

Sophisticated Skillsets

Validates the advanced experience, skills and knowledge gained by professionals

Frequently Asked Questions

How will I benefit from ISO 20000 Lead Auditor Training?

The ISO 20000 Lead Auditor Training is conducted in flexible methods of training. Professionals can attend the training session at the comfort of their home or office in live online instructor-led training method. In addition, candidates gain an in-depth understanding of ISO 20000 Standard through our expert trainers. During the training course, trainees can engage in case studies and discussions to master the tools and techniques for conducting the audit.

How long is the ISO 20000 Lead Auditor Training?

The ISO 20000 Lead Auditor Training is conducted for 4 days across various countries.

What are the objectives of ISO 20000 Lead Auditor Training?

On completion of ISO 20000 Lead Auditor Training candidates will be able to:

  • Gain an understanding of service management system
  • Interpret the relation of ISO 20000 standard with other regulatory frameworks
  • Master the techniques of conducting audits for ITSM
  • Learn to audit and lead an audit team

Will I receive a course completion certificate?

Yes, individuals will receive a course completion certificate at the end of ISO 20000 Lead Auditor Training.

How is ISO 20000 Lead Auditor Exam conducted?

Trainees of ISO 20000 Lead Auditor Certification course are required to attempt multiple-choice questions within 2 hours. The passing score to obtain the credential is at 70%.

Can I retake the ISO 20000 Lead Auditor Exam?

Yes, trainees who fail to clear the ISO 20000 Lead Auditor Exam can retake the exam for second time without paying any fee. For the subsequent attempts, candidates will have to pay examination fee.

When is the ISO 20000 Lead Auditor Exam conducted?

The ISO 20000 Lead Auditor Exam is conducted at the end of the training course by Unichrone.

What is ITSM?

ITSM stands for Information Technology Service Management. The ITSM instilled within an organization describes a set of IT processes that assist in delivering services efficiently. The ISO 20000 Standard specifies the requirements that have to be met by an organization while implementing ITSM.

What is ISO 20000 Lead Auditor Certification?

The ISO 20000 Lead Auditor Certification is given to individuals who are competent to lead an audit team, carry out audits, and draft the report of findings.

What is the process of becoming an ISO 20000 certified Lead Auditor?

Individuals pursuing the ISO 20000 Certification are required to enroll in the training sessions conducted for ISO 20000 Lead Auditor and attempt the exam. On gaining the necessary passing score, professionals can obtain the certification.

How will I benefit from ISO 20000 Lead Auditor Certification?

The ISO 20000 Lead Auditor Certification is internationally recognized. This helps certified professionals to pursue jobs across various countries. ISO 20000 Lead Auditors can earn higher salary packages than non-certified professionals. In addition, organizations in the IT sector look for certified professionals to enhance their service management system through regular audits.

ISO 20000 Lead Auditor Examination Procedure

PREPARE

Attend intense 4 day ISO 20000 Lead Auditor Training offered by Unichrone. Fulfil all the requirements before the examination.

APPLY

Apply for the ISO 20000 Lead Auditor Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.

ACQUIRE

Get certified ISO 20000 Lead Auditor after clearing the exam. You will receive an email confirming the status.

What our customers say

Kenneth Beard

Project Manager

Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.

Tom Eeartman

Head-Supplier Management

Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.

Pavit Kenth

Technical Director MCI Ltd

Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.

Saad Alsheddi

Head Of Operations

Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.

Jernej Hercog

Manager-Engineering Services

I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.

Register for a free session with our trainer

Faculty and Mentors

Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies

1200+

Instructors

20+

Minimum Experience

100+

Session Expertise

Yes, candidates can take up mock tests on completion of the training session.

The cost of ISO 20000 Lead Auditor Exam is included in the training fee.

The ISO 20000 Lead Auditor Exam covers the following topics:
  • Fundamental principles and concepts of ITSM
  • ITSM
  • Fundamental audit concepts and principles
  • Preparation of an ISO 20000 audit
  • Conducting an ISO 20000 audit
  • Managing an ISO 20000 audit program

An ISO 20000 Lead Auditor has complete knowledge of the connection between ITIL and ISO/IEC 20000-1:2018. Organizations need such certified auditors for the latter to interpret ISO revisions concerning ITIL and ITSM.

ISO 20000:2018 Lead Auditor Training teaches professionals to comprehend and interpret the guidelines regarding:
  • ITSMS scope
  • Interested parties
  • Organizational context

Any individual who has acquired ISO 20000 Foundation Certification can pursue ISO 20000 Lead Auditor Certification.

The ISO 20000 Lead Auditor Certificate has lifetime validity. Certified professionals need not renew their certificates each year.

Auditors, managers, IT SMS audit team members, technical experts, and professionals who meet the prerequisites can enroll in the training session.

The criteria for ISO 20000 internal audit are as follows:
  • The organization’s ITSMS must be effective and well-maintained
  • It should cater to all the service management requirements of the company
  • Comply with ISO/IEC 20000-1:2018 rules

An ISO 20000-1 audit checklist must contain reference to the respective ISO clauses of the items in the agenda. Content on the concerned ISO requirements should be present in the checklist. Besides, it will include a column for writing remarks related to audit evidence. Last comes the compliance section to mention ‘yes’ or ‘no’ regarding the accomplishment or non-fulfilment of a relevant ISO criterion.

Treasure

Be honored

ISO 20000 Lead Auditor Certification is the most established credential offered to individuals. Professionals taking up ISO 20000 Lead Auditor Certification are honored and considered credible among their peers in the field.

Disclose

Showcase your potential

ISO 20000 Lead Auditor Certification permits professionals to gain knowledge of the latest auditing techniques applied in the field. As a result, certified ISO 20000 Lead Auditors get a chance to showcase their potential while auditing ITSM system.

Prevail

Be unique

There are many auditors who are involved in conducting ITSM audits for organizations. Owning ISO 20000 Lead Auditor Certification assists professionals to be unique and easily get recognized by large IT Enterprises conforming to the ISO standard.

Edify

Be upskilled

ISO 20000 Lead Auditor Certification is designed as per the industry standard practices followed while auditing ITSM. Professionals pursuing ISO 20000 Lead Auditor Certification get to chance to acquire updated techniques of conducting ITSM audits.

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