ISO 20000 Lead Auditor Training in Bielefeld Germany

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Key Features of ISO 20000 Lead Auditor Training in Bielefeld

4 Day Interactive Instructor –led Online Classroom or Group Training in Bielefeld Germany

Course study materials designed by subject matter experts

Mock Tests to prepare in a best way

Highly qualified, expert & accredited trainers with vast experience

Enrich with Industry best practices and case studies

ISO 20000 Lead Auditor course adhered with International Standards

End-to-end support via phone, mail, and chat

Convenient Weekday/Weekend ISO 20000 Lead Auditor schedule in Bielefeld Germany

About ISO 20000 Lead Auditor Training in Bielefeld

ISO 20000 offers personal certification recognizing the technical competence of those that undertake its courses and complete the required assessment. All ISO certifications are globally recognized and offer credibility to an individual’s skills. These courses are ideal for participants seeking to build a career in the auditing and compliance fields.
A Certified ISO 20000 Lead Auditor Certificate is issued provided the examination is successfully completed (allow up to 8 weeks for issue and receipt) and a Statement of Attainment is issued for all applicable units of competency on successful completion of any required post-course practical component.
ISO 20000 Lead Auditor training enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1. Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.
  • Auditors
  • Certification Managers
  • IT Managers
  • IT Consultants
  • Information Technology Engineers
  • ITSM Auditors
  • ITSM Coordinators
  • Training Personnel
ISO 20000 Foundation Certification or basic knowledge of ISO 20000 is recommended
Unichrone offers you to deliver the requisite quality and efficiency by its globally recognized ITSM training and certification courses which enable individuals and companies to formulate the project in an efficient way. You furthermore have the selection of taking our online trainer led classroom or one to one ISO 20000 Lead Auditor training at your very own convenience.

ISO 20000 Lead Auditor Training Curriculum

Audit planning

Audit interview

Managing an audit program

Drafting audit reports

Drafting non-conformity reports

Drafting audit working documentsy

Documentation review

On-Site Audit

Non-conformity follow-up actions

Leading a team of auditors

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ISO 20000 Lead Auditor Certification Exam Format

Examination and Certification
The “Certified ISO/IEC 20000 Lead Auditor” exam fully meets the requirements of the Examination and Certification Programme (ECP). The exam covers the following competence domains:
• Domain 1: Fundamental principles and concepts of a ITSM
• Domain 2: ITSM
• Domain 3: Fundamental audit concepts and principles
• Domain 4: Preparation of an ISO 20000 audit
• Domain 5: Conducting an ISO 20000 audit
• Domain 6: Closing an ISO 20000 audit
• Domain 7: Managing an ISO 20000 audit program
The Certification will be from TUV-SUD which is globally acknowledged and accepted. Examination is Online(Open Book).

FAQs On ISO 20000 Lead Auditor Training in Bielefeld

At the end of the program, you will be able to:
  • Understand the operations of a Service Management System (SMS) based on ISO 20000
  • Acknowledge the correlation between ISO 20000, other standards and regulatory frameworks
  • Understand an auditor’s role to: plan, lead and follow-up on a management system audit.
  • Learn how to lead an audit and audit team
  • Learn how to interpret the requirements of ISO 20000 in the context of a SMS audit
  • Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit.
  • You can enroll for the classroom training online. There are many options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
    Yes, you can revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
    Any registration cancelled within 48 hours of the initial registration will be refunded fully. Please note that refunds will be processed within 15 days of receipt of written request for refund.
    We do offer course completion certificate after you successfully complete the training program.
    Yes, we do offer discounts for the Classroom Training Program for group members.


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    I opted for Instructor led Online Session. The training was very well executed and there will always be a Unichrone's staff to assist online always in session.

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    Super awesome faculty!! The best part of the training was lots of real time case studies, fun and interactive sessions. Loved being part of it.

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