ISO 20000 Lead Implementer Training in Gelsenkirchen Germany

Instructor-led Live Online Classes


Tue - Fri
09:00 AM - 05:00 PM
10% Off


Tue - Sat
09:00 AM - 05:00 PM
10% Off

Classroom Training Sessions Please check availability with our staff before enrolling for Classroom


Mon - Thu
09:00 AM - 05:00 PM
15% Off

Key Features ISO 20000 Lead Implementer Training

4 Day Interactive Instructor –led Online Classroom or Group Training in Gelsenkirchen , Germany

Course study materials designed by subject matter experts

Mock Tests to prepare in a best way

Highly qualified, expert & accredited trainers with vast experience

Enrich with Industry best practices and case studies

ISO 20000 Lead Implementer course adhered with International Standards

End-to-end support via phone, mail, and chat

Convenient Weekday/Weekend ISO 20000 Lead Implementer schedule in Gelsenkirchen , Germany

About ISO 20000 Lead Implementer Training

ISO 20000 is an IT Service Management Standard that enables IT services to be cost effective, consistent, and efficient.
ISO 20000 Lead Implementer training enables you to develop the necessary expertise to perform a IT Service Management System (ITSM) audit by applying widely recognized audit principles, procedures and techniques. Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.
  • Auditors
  • Certification Managers
  • Chefs Facility Managers
  • Food Safety & Quality Consultants
  • Production Managers/Supervisors
  • QA/QC Personnel
  • Quality Auditors
  • Quality Systems Coordinators
  • Training Personnel
ISO 20000 Foundation Certification or basic knowledge of ISO 20000 is recommended
Unichrone offers you to deliver the requisite quality and efficiency by its globally recognized ITSM Training and Certification courses which enable individuals and companies to formulate the project in an efficient way. You furthermore have the selection of taking our online trainer led classroom or one to one ISO 20000 Lead Implementer training at your very own convenience.

ISO 20000 Lead Implementer Training Curriculum

Audit planning

Audit interview

Managing an audit program

Drafting audit reports

Drafting non-conformity reports

Drafting audit working documentsy

Documentation review

On-Site Audit

Non-conformity follow-up actions

Leading a team of auditors

Download ISO 20000 Lead Implementer Brochure

Kindly enter your valid email id and mobile number to download the brochure and serve you better.

ISO 20000 Lead Implementer Certification Format

Examination and Certification
The “Certified ISO/IEC 20000 Lead Implementer” exam fully meets the requirements of the Examination and Certification Programme (ECP). The exam covers the following competence domains:
• Domain 1: Fundamental principles and concepts of a ITSM
• Domain 2: IT Management System (QMS)
• Domain 3: Fundamental audit concepts and principles
• Domain 4: Preparation of an ISO 20000 audit
• Domain 5: Conducting an ISO 20000 audit
• Domain 6: Closing an ISO 9001 audit
• Domain 7: Managing an ISO 9001 audit program

FAQs On ISO 20000 Lead Implementer Training

At the end of the program, you will be able to:
  • Understand the operations of a Quality Management System (QMS) based on ISO 9001
  • Acknowledge the correlation between ISO 9001, ISO 9004 and other standards and regulatory frameworks
  • Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011
  • Learn how to lead an audit and audit team
  • Learn how to interpret the requirements of ISO 9001 in the context of a QMS audit
  • Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011
  • You can enroll for the classroom training online. There are many options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
    Yes, you can revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
    Any registration cancelled within 48 hours of the initial registration will be refunded fully. Please note that refunds will be processed within 15 days of receipt of written request for refund.
    We do offer course completion certificate after you successfully complete the training program.
    Yes, we do offer discounts for the Classroom Training Program for group members.


    Pavit Kenth

    Technical Director MCI Ltd

    Interesting, Focused, Efficient. The material was a comprehensive presentation of Lean principles and a good overview of Six Sigma. I feel like I have a good understanding of the basics of Lean Six Sigma.

    Saad Alsheddi

    Head Of Operations at Ministry of Finance

    Really interesting, you achieve a lot of knowledge about processes, in many areas and departments, helped a lot to understand the subjects in a better way.

    Kenneth Beard

    Project Manager

    Very engaging course with real world context and wonderful examples. I have greatly expanded my knowledge as a direct result of this class and I look forward to applying this in my daily personal and work life.

    Neesha Rambharrack

    Team Lead-Projects&Facilities Engineering

    If you are looking for a culture shift, Unichrone’s trainings are the vehicle that can take you there. The results speak for themselves.

    Jernej Hercog

    Manager Engineering Services at Clariant

    I opted for Instructor led Online Session. The training was very well executed and there will always be a Unichrone's staff to assist online always in session.

    Tom Eertman

    Head of Supplier Management

    Super awesome faculty!! The best part of the training was lots of real time case studies, fun and interactive sessions. Loved being part of it.

    Register for a free session with our trainer