ISO 20000 Foundation Training in Constantine Algeria

Instructor-led Live Online Classes


Fri - Fri
09:00 AM - 05:00 PM
15% Off


Thu - Thu
09:00 AM - 05:00 PM
15% Off

Classroom Training Sessions Please check availability with our staff before enrolling for Classroom


Fri - Fri
09:00 AM - 05:00 PM
15% Off

Key Features ISO 20000 Foundation Training in Constantine

1 Day Interactive Instructor –led Online Classroom or Group Training in Constantine Algeria

Course study materials designed by subject matter experts

Mock Tests to prepare in a best way

Highly qualified, expert & accredited trainers with vast experience

Enrich with Industry best practices and case studies

ISO 20000 Foundation Course adhered with International Standards

End-to-end support via phone, mail, and chat

Convenient Weekday/Weekend ISO 20000 Foundation schedule in Constantine Algeria

About ISO 20000 Foundation Training

ISO 20000 is a global standard that describes the requirements for an Information Technology Service Management (ITSM) System. ISO 20000 is comprised of two parts: a specification for IT Service Management (ISO 20000-1) and a code of practice for service management (ISO 20000-2). ISO 20000 was earlier called BS 15000.
Organisations primarily adopt ISO 20000 to identify whether their services are working and how they can be improved. Certification also demonstrates to current and potential clients that the organisation is committed to a high quality of service; reduces the costs of conformance to many laws, such as the Payment Card Industry Data Security Standard; and gives organisations wider access to the public sector, as many government authorities require IT service providers to demonstrate compliance with the Standard.
  • Auditors
  • Certification Managers
  • Chefs Facility Managers
  • Food Safety & Quality Consultants
  • Production Managers/Supervisors
  • QA/QC Personnel
  • Quality Auditors
  • Quality Systems Coordinators
  • Training Personnel
There is no prior requisites for the ISO 20000 Foundation Training.
Unichrone offers you to deliver the requisite quality and efficiency by its globally recognized ITSM training and certification courses which enable individuals and companies to formulate the project in an efficient way. You furthermore have the selection of taking our online trainer led classroom or one to one ISO 20000 Foundation Training at your very own convenience.

ISO 20000 Foundation Training Curriculum

Information Technology Service Management (ITSM)

Introductions, Background to ISO/IEC 20000

Introduction ISO/IEC 20000-1:2011

Service Management System (SMS)

Design & Transition of New or Changed Services

Service Delivery Process

Relationship Processes

Resolution Process

Control Processes

Question and Answer

Download ISO 20000 Foundation Training Course Outline

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ISO 20000 Foundation Certification Format

Examination and Certification
In order to complete this ISO 20000 Foundation training course, delegates must pass the associated examination, which will be taken at the end of the day when all content has been covered. The exam is:
    30 questions
    Multiple Choice
    60 mins Duration
    50% Passing Mark
    Closed Book

FAQs On ISO 20000 Foundation Training

At the end of the program, you will be able to:
  • Understand the operations of a ITSM Methodlogies based on ISO 20000
  • Acknowledge the standards and regulatory frameworks
  • Understand role, plan, lead and follow-up on ISO 20000 Standards
  • Learn how to interpret the requirements of ISO 20000
  • You can enroll for the classroom training online. There are many options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
    Yes, you can revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
    Any registration cancelled within 48 hours of the initial registration will be refunded fully. Please note that refunds will be processed within 15 days of receipt of written request for refund.
    We do offer course completion certificate after you successfully complete the training program.
    Yes, we do offer discounts for the Classroom Training Program for group members.


    Pavit Kenth

    Technical Director MCI Ltd

    Interesting, Focused, Efficient. The material was a comprehensive presentation of Lean principles and a good overview of Six Sigma. I feel like I have a good understanding of the basics of Lean Six Sigma.

    Saad Alsheddi

    Head Of Operations at Ministry of Finance

    Really interesting, you achieve a lot of knowledge about processes, in many areas and departments, helped a lot to understand the subjects in a better way.

    Kenneth Beard

    Project Manager

    Very engaging course with real world context and wonderful examples. I have greatly expanded my knowledge as a direct result of this class and I look forward to applying this in my daily personal and work life.

    Neesha Rambharrack

    Team Lead-Projects&Facilities Engineering

    If you are looking for a culture shift, Unichrone’s trainings are the vehicle that can take you there. The results speak for themselves.

    Jernej Hercog

    Manager Engineering Services at Clariant

    I opted for Instructor led Online Session. The training was very well executed and there will always be a Unichrone's staff to assist online always in session.

    Tom Eertman

    Head of Supplier Management

    Super awesome faculty!! The best part of the training was lots of real time case studies, fun and interactive sessions. Loved being part of it.

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