ISO 20000 Lead Implementer Certification in Algeria
ISO 20000 Lead Implementer Certification in Algeria is awarded to individuals who implement IT Service Management System (SMS). Certified ISO 20000 Lead Implementers engage in executing the IT SMS as per the requirements of the standard. Organizations applying ISO 20000 certification into their framework demonstrate their effectiveness in delivering IT services. Businesses look for certified ISO 20000 Lead Implementers to assist them in implementing the service management system. The certification is recognized across various nations, enabling professionals to look for career opportunities on a global scale. In addition, professionals can earn higher salaries when compared to non-certified professionals in the field. With ISO 20000 Lead implementer Certification, professionals acquire the necessary expertise to execute IT SMS within the organization.
ISO 20000 Lead Implementer Certification Training in Algeria
Unichrone offers ISO 20000 Lead Implementer Training in Algeria through highly experienced trainers. Individuals enrolling in the training program gain practical insights into the field. The ISO 20000 Lead Implementer Certification Training is designed to cover the brief of the standard and implementation techniques. With the advanced skills, professionals can easily apply best practices in order to comply with the standard. Project Managers, auditors, IT SMS team members, and professionals interested in broadening their knowledge can attend the ISO 20000 Lead Implementer Training session.
Key Features of ISO 20000 Lead Implementer Certification Training in Algeria
ISO 20000 Lead Implementer Certification Training in Algeria is conducted in various methods. Candidates can select their desired method of training and attend the 4-day training program across various cities in Algeria. Our trainers provide real-time insights into the field through case studies. Professionals can take part in practical exercises to understand complex procedures. During the ISO 20000 Lead Implementer Training, individuals can access the extensive training material. This further helps trainees to prepare for the exam conducted at the end of the training session. Professionals who score the required passing marks can obtain their ISO 20000 Lead Implementer Certification in Algeria.
- 4 Day Interactive Instructor –led Online Classroom or Group Training in Algeria
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Lead Implementer course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Lead Implementer Training Course schedule in Algeria
Corporate Group Training

- Customized Training
- Live Instructor-led
- Onsite / Online
- Flexible Dates
ISO 20000 Lead Implementer Exam Format | |
Exam Name | ISO 20000 Lead Implementer Certification Exam |
Exam Format | Multiple Choice |
Total Questions | 100 Questions |
Passing Score | Minimum 70% marks |
Exam Duration | 2 hours |
ISO 20000 Lead Implementer Certification Benefits
Higher Salary
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Individual accomplishments
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Gain credibility
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
Sophisticated skillset
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Lead Implementer Course Curriculum
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1.Introduction to ISO 20000
Topics
- · Introduction
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2.Information Technology Service Management (ITSM)
Topics
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
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3.Introduction and Background to ISO/IEC 20000
Topics
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
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4.Introduction ISO/IEC 20000-1:2011
Topics
- · ISO/IEC 20000-1: 2011
- · Key differences - ISO 20000 & ITIL®
- · ITIL® life cycles
- · Clauses ISO/IEC 20000-1: 2011
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5.Service Management System (SMS)
Topics
- · Management responsibility
- · Governance of processes operated by other parties
- · Document management
- · Establish and improve the SMS
- · Resource management
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6.Design & Transition of New or Changed Services
Topics
- · Introduction
- · Design & Transition of New or Changed Services
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7.Introduction to Auditing
Topics
- · Define auditing
- · Types of audit
- · Audit terminology
- · Benefits of auditing
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8.Auditing Roles and Principles
Topics
- · Auditor
- · Auditee
- · Audit team
- · Guides and observers
- · Lead auditor
- · Audit management
- · Maintaining confidentiality
- · Maintaining confidentiality
- · Evidence-based approach
- · Fair presentation of audit reports
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9.Responsibilities of the Auditor
Topics
- · Management of personnel
- · Preparation checklists
- · Scope of work
- · Managing audit programmes
- · Communication at all levels of organisation
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10.Skills and Competencies of an Internal Auditor
Topics
- · Personal attributes
- · Knowledge
- · Skills
- · Education and experience
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11.Purpose of Internal Auditing
Topics
- · Detection
- · Protection
- · Prevention
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12.Audit Procedures
Topics
- · Initialise the report
- · Prepare activities
- · Prepare plans
- · Assigning the work to the team
- · Preparing documents
- · Conduct open meeting
- · Prepare and distribute reports
- · Complete the audit
- · Conduct a follow-up
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13.Audit triangle
Topics
- · Question
- · Check
- · Observe
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14.Audit template/work documents
Topics
- · Audit requirements
- · Audit documents
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15.Complete Management
Topics
- · Service level management
- · General requirements
- · Service catalogue
- · Service level agreement
- · Supportive agreements
- · Service process
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16.Scope
Topics
- · Scope definition
- · Scope consideration
- · Scope statement
- · Scope agreement
- · Guidelines
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17.Launching and Implementing
Topics
- · Configuration and release management
- · Change management
- · Management of capacity and availability
- · Service continuity
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18.The Administration of Information Security
Topics
- · IT security policies
- · Security risks assessment
- · Controls
- · Documents and records
- · Managing the operations
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19.Implementation Guidance and Types
Topics
- · Service delivery process
- · Resolution process
- · Relationship process
- · Control process
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20.Control, Monitor, and Measure
Topics
- · Monitoring the processes
- · Internal auditor
- · Development of metrics
- · Performance indicators and dashboards
- · Managing the reviews
- · Implementation of the continual improvement program
- · Preparing audits
- · Managing contractual disputes
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21.Certification audit of an ITSMS
Topics
- · Preparing for an ISO 20000 certification audit