How Fruitful Is Pursuing ISO 20000 Lead Implementer Certification In Indore India?
Pursuing ISO 20000 Lead Implementer Certification allows professionals to manage IT Service Management Systems. A professional becomes proficient in the 2018 version of ISO 20000-1 while earning this certification. Lead Implementers become adept at planning, implementing, and maintaining an organization’s ITSM. They are competent in balancing a company’s ITSM with its business goals. Improved service delivery and consumer satisfaction are what they excel in. Lead Implementers comprehend and apply ISO 20000-1:2018 Standard effectively to organizations. This increases their demand across industries apart from the competencies they possess.
ISO 20000 Lead Implementer Training in Indore India
ISO 20000 Lead Implementer Training in Indore India is absolutely enriching. It is a chance to go deep down into the principles of ISO 20000-1:2018. Professionals can upgrade an ITSMS as per the latest criteria of the ISO Standard. They gain expertise in developing service management systems as per applicable policies. Attending ISO 20000 Lead Implementer Training in Indore helps in mastering service management objectives easily. The implementation process of ISO 20000 is also covered by the training program. This necessitates organizations to look for certified Lead Implementers for evaluating ITSM. Certified professionals are more competent when compared to others while appearing for ISO 20000 Lead Implementer Interview.
Key Features of ISO 20000 Lead Implementer Certification Training in Indore India
Individuals aspiring to become quality analysts or database administrators must take the ISO 20000 Lead Implementer Exam in Indore India. This exam validates their competencies in making an organization ISO 20000:2018 compliant. Candidates also attain self-assurance for their professional growth as Lead Implementers in Indore India. Apart from obtaining skills in continual improvement, they become skillful in risk management. The latter is a necessity for successful IT service management. As a result, professionals can easily develop their careers with ISO 20000 Lead Implementer Certification.
- 4 Day Interactive Instructor–led Online Classroom or Group Training in Indore India
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Lead Implementer course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Lead Implementer Training Course schedule in Indore India
Corporate Group Training

- Customized Training
- Live Instructor-led
- Onsite/Online
- Flexible Dates
ISO 20000 Lead Implementer Exam Format | |
Exam Name | ISO 20000 Lead Implementer Certification Exam |
Exam Format | Multiple Choice, Subjective-Online |
Total Questions | 100 Questions |
Passing Score | 70% |
Exam Duration | 2 hours |
ISO 20000 Lead Implementer Certification Benefits
Higher Salary
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Individual accomplishments
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Gain credibility
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
Sophisticated skillset
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Lead Implementer Course Curriculum
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1.Introduction to ISO 20000
Topics
- · Introduction
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2.Information Technology Service Management (ITSM)
Topics
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
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3.Introduction and Background to ISO/IEC 20000
Topics
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
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4.Introduction ISO/IEC 20000-1:2011
Topics
- · ISO/IEC 20000-1: 2011
- · Key differences - ISO 20000 & ITIL®
- · ITIL® life cycles
- · Clauses ISO/IEC 20000-1: 2011
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5.Service Management System (SMS)
Topics
- · Management responsibility
- · Governance of processes operated by other parties
- · Document management
- · Establish and improve the SMS
- · Resource management
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6.Design & Transition of New or Changed Services
Topics
- · Introduction
- · Design & Transition of New or Changed Services
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7.Introduction to Auditing
Topics
- · Define auditing
- · Types of audit
- · Audit terminology
- · Benefits of auditing
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8.Auditing Roles and Principles
Topics
- · Auditor
- · Auditee
- · Audit team
- · Guides and observers
- · Lead auditor
- · Audit management
- · Maintaining confidentiality
- · Maintaining confidentiality
- · Evidence-based approach
- · Fair presentation of audit reports
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9.Responsibilities of the Auditor
Topics
- · Management of personnel
- · Preparation checklists
- · Scope of work
- · Managing audit programmes
- · Communication at all levels of organisation
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10.Skills and Competencies of an Internal Auditor
Topics
- · Personal attributes
- · Knowledge
- · Skills
- · Education and experience
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11.Purpose of Internal Auditing
Topics
- · Detection
- · Protection
- · Prevention
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12.Audit Procedures
Topics
- · Initialise the report
- · Prepare activities
- · Prepare plans
- · Assigning the work to the team
- · Preparing documents
- · Conduct open meeting
- · Prepare and distribute reports
- · Complete the audit
- · Conduct a follow-up
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13.Audit triangle
Topics
- · Question
- · Check
- · Observe
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14.Audit template/work documents
Topics
- · Audit requirements
- · Audit documents
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15.Complete Management
Topics
- · Service level management
- · General requirements
- · Service catalogue
- · Service level agreement
- · Supportive agreements
- · Service process
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16.Scope
Topics
- · Scope definition
- · Scope consideration
- · Scope statement
- · Scope agreement
- · Guidelines
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17.Launching and Implementing
Topics
- · Configuration and release management
- · Change management
- · Management of capacity and availability
- · Service continuity
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18.The Administration of Information Security
Topics
- · IT security policies
- · Security risks assessment
- · Controls
- · Documents and records
- · Managing the operations
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19.Implementation Guidance and Types
Topics
- · Service delivery process
- · Resolution process
- · Relationship process
- · Control process
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20.Control, Monitor, and Measure
Topics
- · Monitoring the processes
- · Internal auditor
- · Development of metrics
- · Performance indicators and dashboards
- · Managing the reviews
- · Implementation of the continual improvement program
- · Preparing audits
- · Managing contractual disputes
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21.Certification audit of an ITSMS
Topics
- · Preparing for an ISO 20000 certification audit