ISO 20000 Lead Implementer Certification Training in Iceland

As per International Standards

  • Online/Group Sessions
  • 4 Days
  • Examination Included
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ISO 20000 Lead Implementer Certification in Iceland

ISO 20000 Lead Implementer Certification in Iceland is awarded to individuals who implement IT Service Management System (SMS). Certified ISO 20000 Lead Implementers engage in executing the IT SMS as per the requirements of the standard. Organizations applying ISO 20000 certification into their framework demonstrate their effectiveness in delivering IT services. Businesses look for certified ISO 20000 Lead Implementers to assist them in implementing the service management system. The certification is recognized across various nations, enabling professionals to look for career opportunities on a global scale. In addition, professionals can earn higher salaries when compared to non-certified professionals in the field. With ISO 20000 Lead implementer Certification, professionals acquire the necessary expertise to execute IT SMS within the organization.

ISO 20000 Lead Implementer Certification Training in Iceland

Unichrone offers ISO 20000 Lead Implementer Training in Iceland through highly experienced trainers. Individuals enrolling in the training program gain practical insights into the field. The ISO 20000 Lead Implementer Certification Training is designed to cover the brief of the standard and implementation techniques. With the advanced skills, professionals can easily apply best practices in order to comply with the standard. Project Managers, auditors, IT SMS team members, and professionals interested in broadening their knowledge can attend the ISO 20000 Lead Implementer Training session.

Key Features of ISO 20000 Lead Implementer Certification Training in Iceland

ISO 20000 Lead Implementer Certification Training in Iceland is conducted in various methods. Candidates can select their desired method of training and attend the 4-day training program across various cities in Iceland. Our trainers provide real-time insights into the field through case studies. Professionals can take part in practical exercises to understand complex procedures. During the ISO 20000 Lead Implementer Training, individuals can access the extensive training material. This further helps trainees to prepare for the exam conducted at the end of the training session. Professionals who score the required passing marks can obtain their ISO 20000 Lead Implementer Certification in Iceland.

  • 4 Day Interactive Instructor –led Online Classroom or Group Training in Iceland
  • Course study materials designed by subject matter experts
  • Mock Tests to prepare in a best way
  • Highly qualified, expert & accredited trainers with vast experience
  • Enrich with Industry best practices and case studies and present trends
  • ISO 20000 Lead Implementer course adhered with International Standards
  • End-to-end support via phone, mail, and chat
  • Convenient Weekday/Weekend ISO 20000 Lead Implementer Training Course schedule in Iceland
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ISO 20000 Lead Implementer Exam Format
Exam Name ISO 20000 Lead Implementer Certification Exam
Exam Format Multiple Choice
Total Questions 100 Questions
Passing Score Minimum 70% marks
Exam Duration 2 hours

ISO 20000 Lead Implementer Certification Benefits

Higher Salary

With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field

Individual accomplishments

Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification

Gain credibility

Owning the certification makes it easier to earn the trust and respect of professionals working in the same field

Rigorous study plan

The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt

Diverse job roles

Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization

Sophisticated skillset

With this certification, individuals acquire refined skills and techniques required to play their part in an organization

ISO 20000 Lead Implementer Course Curriculum

  • Topics

    • · Introduction

  • Topics

    • · Business case and initial design of the ITSMS
    • · Define the scope of ITSMS
    • · IT Service Management
    • · Benefits of IT Service Management
    • · ITSMS policy
    • · Documentation of process and procedures
    • · Define management systems and process approach
    • · Presentation of standards and their comparisons
    • · Fundamental principles of Information Technology
    • · Preliminary analysis and determining the level of existing information technology
    • · Develop a project plan
    • · Accounting the IT services; accounting and budgeting

  • Topics

    • · What Is ISO/IEC 20000?
    • · Benefits of ISO/IEC 20000
    • · ISO/IEC 20000 – parts

  • Topics

    • · ISO/IEC 20000-1: 2011
    • · Key differences - ISO 20000 & ITIL®
    • · ITIL® life cycles
    • · Clauses ISO/IEC 20000-1: 2011

  • Topics

    • · Management responsibility
    • · Governance of processes operated by other parties
    • · Document management
    • · Establish and improve the SMS
    • · Resource management

  • Topics

    • · Introduction
    • · Design & Transition of New or Changed Services

  • Topics

    • · Define auditing
    • · Types of audit
    • · Audit terminology
    • · Benefits of auditing

  • Topics

    • · Service level management
    • · General requirements
    • · Service catalogue
    • · Service level agreement
    • · Supportive agreements
    • · Service process

  • Topics

    • · Scope definition
    • · Scope consideration
    • · Scope statement
    • · Scope agreement
    • · Guidelines

  • Topics

    • · Configuration and release management
    • · Change management
    • · Management of capacity and availability
    • · Service continuity

  • Topics

    • · IT security policies
    • · Security risks assessment
    • · Controls
    • · Documents and records
    • · Managing the operations

  • Topics

    • · Service delivery process
    • · Resolution process
    • · Relationship process
    • · Control process

  • Topics

    • · Monitoring the processes
    • · Internal auditor
    • · Development of metrics
    • · Performance indicators and dashboards
    • · Managing the reviews
    • · Implementation of the continual improvement program
    • · Preparing audits
    • · Managing contractual disputes

  • Topics

    • · Preparing for an ISO 20000 certification audit

Frequently Asked Questions

Do you provide online ISO 20000 Lead Implementer Training in Iceland?

Yes, candidates can opt for live online instructor-led training method while enrolling for the program in Iceland.

Is it mandatory to attend ISO 20000 Lead Implementer Training in Iceland?

Yes, before obtaining the certification individuals need to undergo the training session offered by Unichrone and attempt the exam. During the training session, trainees gain a comprehensive understanding of the standard and its requirements. This further helps trainees to prepare for the exam and clear it without any hassles.

What are the prerequisites to attend ISO 20000 Lead Implementer Training in Iceland?

Individuals need to obtain ISO 20000 Foundation Certification before enrolling for the training session in Iceland.

When can I take up mock tests?

Individuals can take up the mock tests at the end of ISO 20000 Lead Implementer Training.

What are ISO 20000 Lead Implementer Certification Training modes in Iceland.?

Unichrone offers ISO 20000 Lead Implementer Certification Training in both live-online instructor-led and in-classroom training modes in Iceland.

Will I get a course completion certificate for ISO 20000 Lead Implementer Training?

Yes, trainees will get a course completion certificate after completing 4 days of ISO 20000 Lead Implementer Training in Iceland.

What are the skills acquired during ISO 20000 Lead Implementer Training?

Trainees will gain practical skills in implementing IT Service Management in an organization in accordance with ISO 20000 standard.

What is the difference between the ISO 20000 Lead Implementer and Lead Auditor Certification?

ISO 20000 Lead Implementer Certificate validates professional's skill in implementing ISO 20000 standard in an organization. However, ISO 20000 Lead Auditor Certificate enables professionals to conduct audits in an organization.

What is the difference between ITIL and ISO 20000 standards?

Information Technology Infrastructure Library (ITIL) is the best practice or guideline for IT Service Management. On the other hand, ISO 20000 is a standard that specifies the requirement for IT Service Management.

Who needs ISO 20000 standard?

IT businesses employ the ISO 20000 standard to assure that their ITSM processes are in alignment with the organization's goals as well as international best practices.

How to implement ISO 20000 standard in an organization?

The steps in implementing ISO 20000 standard in an organization

  • Obtain management support
  • Establish the project
  • Perform assessment and gap analysis
  • Define scope, management intention, responsibilities
  • Implement processes and functions
  • Perform training and awareness programs
  • Operate the SMS
  • Implement the Continual Service Improvement concept
  • Conduct the internal and external audit
  • Get ISO 20000 certified

When is the ISO 20000 Lead Implementer Exam conducted in Iceland?

The exam is conducted by Unichrone at the end of the training session.

What is the duration of ISO 20000 Lead Implementer Exam in Iceland?

The Lead Implementer Exam is conducted for 2 hours in Iceland.

Can I retake the exam if I fail in the first attempt?

Yes, candidates can retake the exam without incurring any cost for the second time.For the subsequent attempts after 2nd attempt, candidates have to pay the re-examination fees.

Is ISO 20000 Lead Implementer Exam fee included in the training?

Yes, ISO 20000 Lead Implementer Exam fee is included in the ISO 20000 Lead Implementer Training fee.

What is the format of the ISO 20000 Lead Implementer Exam in Iceland.?

ISO 20000 Lead Implementer is an online exam. It consists of 100 multiple choice questions with a time duration of 2 hours.

What is the passing score for ISO 20000 Lead Implementer Exam in Iceland.?

Candidates have to score 70% or more to pass ISO 20000 Lead Implementer Exam in Iceland.

Is it mandatory to take ISO 20000 Lead Implementer Exam?

Yes, candidates can obtain their ISO 20000 Lead Implementer Certificate only after passing ISO 20000 Lead Implementer Exam with the required pass percentage.

What can I refer to while preparing for ISO 20000 Lead Implementer Exam?

Candidates can refer to books related to ISO 20000 standard and reference materials provided by Unichrone to prepare for ISO 20000 Lead Implementer Exam.

What is the role of ISO 20000 Lead Implementer?

A certified ISO 20000 Lead Implementer engages in executing the IT Service Management System (SMS), interpreting the requirements of the standard, and applying IT SMS using best practices. In addition, certified professionals manage and maintain IT SMS in compliance with the standard.

Why do I need ISO 20000 Lead Implementer Certification in Iceland?

ISO 20000 Lead Implementer Certification assists individuals in mastering the techniques of implementing IT SMS. The certification is internationally recognized, enabling businesses to recognize such professionals. Owning the ISO 20000 Lead Implementer Certification further helps professionals to look for jobs globally and earn higher salaries.

Who can take up ISO 20000 Lead Implementer Certification in Iceland?

Auditors, managers, technical experts, members of the ITSMS team, and any individual who meets the prerequisites can take up the certification.

What is the next course of action for certified ISO 20000 Lead Implementers?

Certified ISO 20000 Lead Implementers can pursue a wide range of career options available to them after obtaining the certification.

How much does an ISO 20000 Lead Implementer professional earn?

An ISO 20000 Lead Implementer professional can earn an average annual salary of USD 104,000 as per pay scale.

What job roles can I take as ISO 20000 Lead Implementer Certification holder?

ISO 20000 Lead Implementer Certificate holders can opt for jobs roles such as Process Improvement Manager, Quality Management Director, Senior Systems Administrator, and System Administrator.

Who provides ISO 20000 Lead Implementer Certificate in Iceland.?

Unichrone provides ISO 20000 Lead Implementer Certificate in Iceland..

What are the benefits of implementing the ISO 20000 standard?

ISO 20000 helps the organization monitor and improve the IT Service Management process. It also produces high-quality products that satisfy the needs of the customers and uses resources in a cost-effective manner.

What are best practices for implementing IT Service Management?

The following are best practices for implementing IT Service Management

  • Focus on the end users instead of the processes
  • Prepare for a change in work culture
  • Remember that ITSM implementation is a continuous process
  • Continuous evaluation for continuous improvement
  • Automation of repetitive processes
  • Use available data to create meaningful metrics
  • Focus on integrating the entire organization with the IT department
  • Prioritize certified ITSM professionals

What is the ISO 20000 standard all about?

ISO 20000 is a globally recognized standard for Information Technology Service Management (ITSM) that specifies requirements for implementing IT SMS in an organization.

When will I receive my ISO 20000 Lead Implementer Certificate in Iceland.?

Candidates can obtain their ISO 20000 Lead Implementer Certificate immediately after passing ISO 20000 Lead Implementer Exam in Iceland..

What is ITSM?

Information Technology Service Management is a process to design, create, deliver, and monitor the Information Technology (IT) services of an organization.

ISO 20000 Lead Implementer Examination Procedure

PREPARE

Attend intense 4 day ISO 20000 Lead Implementer Training offered by Unichrone. Fulfil all the requirements before the examination.

APPLY

Apply for the ISO 20000 Lead Implementer Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.

ACQUIRE

Get certified ISO 20000 Lead Implementer after clearing the exam. You will receive an email confirming the status.

What our customers say

Kenneth

Kenneth Beard

Project Manager

Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.

Tom

Tom Eeartman

Head-Supplier Management

Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.

Pavit

Pavit Kenth

Technical Director MCI Ltd

Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.

Saad

Saad Alsheddi

Head Of Operations

Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.

Jernej

Jernej Hercog

Manager-Engineering Services

I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.

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Faculty and Mentors

Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies

1200+

Instructors

20+

Minimum Experience

100+

Session Expertise

Individuals who are interested in pursuing a career n the IT sector can enroll for ISO 20000 Lead Implementer Training. At the end of the program, individuals can attend the exam. Participants who score 70% or more can earn their ISO 20000 Lead Implementer Certification. Earning the credential offers a wide range of opportunities for professionals.

Professionals owning ISO 20000 Lead Implementer Certification in Iceland assists organizations in:
  • Planning, designing, and implementing IT Service Management System
  • Monitoring and evaluating the ITSM instilled within an organization
  • Advising the organization on best implementation techniques
  • Interpreting the relation between ISO 20000 and other standards.

Sectors such as information technology, government, health care, bank, and insurance companies require ISO 20000 standard in Iceland.

Yes, ISO 20000 standard is an internationally recognized standard for IT Management System that allows businesses to operate in multiple locations across the globe.

ISO 20000-2 is an updated version of ISO 20000-1. It provides supporting documents and examples to make ISO/IEC 20000-1 implementation easier. On the other hand, ISO 20000-3 is a revised version of ISO 20000-2 that includes documentation for implementing a service management system as well as SMS assessors and consultants. ISO 20000-3 is the current version used by organizations for ITSM in (CON).

ISO 20000 Lead Implementer Certification has lifetime validity.

The ISO 20000 Lead Implementer Certification is recognized in various nations. Professionals owning this credential are distinguished from regular professionals in the field. Certified ISO 20000 Lead Implementers acquire the skills to apply industry-standard practices to implement ITSM. As a result, pursuing ISO 20000 Lead Implementer Certification in Iceland is worth it.

ISO 20000 uses the Plan, Do, Check, and Act (PDCA) methodology for SMS and its processes in an organization to plan, implement, operate, review, maintain, and improve service in Iceland.

ISO 20000 standard processes applied by ISO 20000 Lead Implementer professionals are Service Delivery, Relationships, Resolutions, and Controls.

Yes, ISO 20000 Lead Implementer conducts an internal audit to evaluate management systems and ISO 20000 standard compliance in an organization in Iceland.

Highlight

Portray your abilities

ISO 20000 Lead Implementer Certification is the prestigious credential offered to individuals in the IT sector. This permits ISO 20000 Lead implementer Certification holders in Iceland to portray their implementation abilities while conforming to the standard requirements.

Guide

Mentor the team

ISO 20000 Standard is applied by large enterprises that want to increase their value of IT services. Individuals certified with ISO 20000 Lead Implementer Certification in Iceland work with the ITSM team while complying with the ISO standard and its context.

Individuate

Be different

ISO 20000 Lead Implementer Certification enables professionals in Iceland to be recognized easily. In addition, certified ISO 20000 Lead Implementers attain up-to-date skills that assist them in being different from regular professionals pursuing a career in the IT sector.

Aim at

Achieve your goals

Certification of ISO 20000 Lead Implementer is a renowned credential offered to individuals pursuing a career in the IT sector. This makes it easier for professionals certified with ISO 20000 Lead Implementer in Iceland to achieve their career goals.

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How do organizations benefit from ISO 20000 Lead Implementer in Iceland?

ISO 20000 standard is an internationally recognized standard for IT Service Management System. It is a set of management processes that ensures ITSM processes are aligned with the business’s needs and international best practices. ISO 20000 Lead Implementer Certification assists individuals in mastering the techniques of implementing IT SMS. A certified ISO 20000 Lead Implementer is responsible for implementing and managing a service management system in an organization. They further interpret the ISO 20000 standard specifications in accordance with an organization's IT SMS requirements.

The ISO 20000 Lead Implementer Certificate in Iceland is intended for those who want to expand their knowledge of the ISO 20000 standard. Professionals such as auditors, managers, consultants, and members of the IT SMS team, can opt for this certificate. It certifies professionals' skills in implementing IT SMS in an organization. A candidate can obtain ISO 20000 Lead Implementer Certificate after meeting the necessary requirements.

Role of ISO 20000 Lead Implementer certified professionals in implementing IT SMS in an organization?

IT Service Management (ITSM) assists organizations in managing IT services and delivering products that meet the needs of their consumers. ISO 20000 Lead Implementer is responsible for implementing IT SMS in accordance with the international standard. They employ ISO 20000-3:2019, the latest version of ISO 20000 standard, and carry out the following procedures for implementing IT SMS in the organization in Iceland.

Obtain management support

ISO 20000 Lead Implementer professionals first obtain management support for implementing IT SMS in the organization.

Establish the project

Professionals establish all project requirements, such as objectives, workers, a schedule, and a budget, which allows them to track the progress of implementation and achieve their goals.

Perform assessment and gap analysis

They perform a gap analysis and check the existing management system against ISO 20000 requirements.

Define scope, management intention, and responsibilities

During this phase, ISO 20000 Lead Implementer sets the foundations for IT SMS and determines the direction of all further activities. They define the scope and policy of the IT SMS, management objectives, and responsibilities of all employees involved in implementation.

Establish support procedures

ISO 20000 Lead Implementer professionals develop procedures for document, record control, internal audit and checklist, and communication procedure. These are non-productive procedures that do not impact on day-to-day operations of IT SMS, but they have an indirect impact on them.

Generate process

In this stage, certified lead implementers utilize their experience and knowledge to identify the most suitable tools and processes for implementing IT Service Management System.

Implement processes and functions

Lead Implementers implement the IT SMS in the organization using the tools and procedures identified in the previous stage.

Perform training and awareness programs

Lead Implementers further engage in providing training and awareness programs for individuals involved in the IT SMS. It helps them to be aware of their tasks, and understand the goals and processes.

Operate the SMS

Certified ISO 20000 Lead Implementers use their managerial skills in operating IT SMS in the organization for designing, creating, delivering, and monitoring the Information Technology services.

Create the Continual Service Improvement strategies

ISO 20000 Lead Implementers create and implement continual service improvement strategies to enhance SMS performance and build IT services based on client needs.

Conduct the internal audit

Lead Implementer Certification holders perform an internal audit to ensure that the IT Service Management System meets the ISO 20000 standard requirements. They conduct internal audits on regular basis to assess the efficiency of IT SMS.

Management review

ISO 20000 Lead Implementer explains the process improvement of IT SMS to management after successfully implementing IT SMS in the organization.

ISO 20000 Lead Implementer professionals are responsible for applying IT SMS as per ISO 20000 standard requirements. Advanced knowledge on ISO 20000 standard can be acquired by candidates through rigorous ISO 20000 Lead Implementer Training. It enables them to obtain real-life experiences in implementing IT SMS by complying with the ISO 20000 standard in an enterprise.

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