ISO 20000 Lead Auditor Certification Training in Almaty Kazakhstan

As per TUV-SUD Standards

  • Online/Group Sessions
  • 4 Days
  • Examination Included
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ISO 20000 Lead Auditor Certification Training Course in other cities of Kazakhstan

What is ISO 20000 Lead Auditor and Its Importance to Organization?

ISO 20000 Lead Auditor Certification in Almaty demonstrates the IT SMS auditing skills of professionals owning the certification. Organizations certified with ISO 20000 engage in designing their processes as per the requirements of the standard. Certified ISO 20000 Lead Auditors carry out audits of IT Service Management System. This helps businesses to enhance customer satisfaction through the effective delivery of IT services. Professionals owning ISO 20000 Lead Auditor Certification master the auditing techniques, audit principles, and procedures. Organizations recognize certified professionals with the advanced skillset and recruit them to perform the audit of IT SMS. The ISO 20000 Standard is globally recognized, entitling professionals to look for jobs on a larger scale.

ISO 20000 Lead Auditor Training in Almaty Kazakhstan

Unichrone offers ISO 20000 Lead Auditor Training in Almaty through certified trainers. The training program is designed to assist candidates in gaining an in-depth understanding of the standard and its approach. Auditors, managers, consultants, technical experts, IT SMS team members, and professionals who meet the prerequisites can enroll in ISO 20000 Lead Auditor Certification Training. Trainees undergoing the training program participate in various exercises which helps in gaining practical knowledge of the standard. Furthermore, certified professionals apply the best practices while carrying out audits of IT Service Management System in an organization.

Key Features of ISO 20000 Lead Auditor Certification Training in Almaty

Candidates can choose their desired method of ISO 20000 Lead Auditor Certification Training in Almaty. The 4-day training session is conducted by trainers having vast experience in the field. During the training program, trainees understand the fundamentals of the standard, interpret the various parts of ISO 20000, and acquire the skills necessary for auditing IT SMS. In addition, candidates interpret the requirements of the standard to conduct the audit. At the end of ISO 20000 Lead Auditor Training, candidates are required to attend the exam conducted by Unichrone. Candidates clearing the exam can obtain their ISO 20000 Lead Auditor Certification from TUV-SUD. Individuals willing to broaden their knowledge on ISO 20000 can take up the Lead Auditor Certification in Almaty.

  • 4 Day Interactive Instructor –led Online Classroom or Group Training in Almaty Kazakhstan
  • Course study materials designed by subject matter experts
  • Mock Tests to prepare in a best way
  • Highly Qualified, Expert & Certified Trainers with vast experience
  • Enrich with Industry best practices and case studies and present trends
  • ISO 20000 Lead Auditor course adhered with International Standards
  • End-to-end support via phone, mail, and chat
  • Convenient Weekday/Weekend ISO 20000 Lead Auditor Training Course schedule in Almaty Kazakhstan
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ISO 20000 Lead Auditor Exam Format
Exam Name ISO 20000 Lead Auditor Certification Exam
Certification Body TUV-SUD
Exam Format Multiple Choice, Subjective-Online
Total Questions 20 Questions
Passing Score 70%
Exam Duration 2 hours

ISO 20000 Lead Auditor Certification Benefits

Higher Salary

With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field

Individual accomplishments

Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification

Gain credibility

Owning the certification makes it easier to earn the trust and respect of professionals working in the same field

Rigorous study plan

The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt

Diverse job roles

Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization

Sophisticated skillset

With this certification, individuals acquire refined skills and techniques required to play their part in an organization

ISO 20000 Lead Auditor Course Curriculum

  • Topics

    • · Business case and initial design of the ITSMS
    • · Define the scope of ITSMS
    • · IT Service Management
    • · Benefits of IT Service Management
    • · ITSMS policy
    • · Documentation of process and procedures
    • · Define management systems and process approach
    • · Presentation of standards and their comparisons
    • · Fundamental principles of Information Technology
    • · Preliminary analysis and determining the level of existing information technology
    • · Develop a project plan
    • · Accounting the IT services; accounting and budgeting

  • Topics

    • · What Is ISO/IEC 20000?
    • · Benefits of ISO/IEC 20000
    • · ISO/IEC 20000 – parts

  • Topics

    • · ISO/IEC 20000-1: 2011
    • · Key differences - ISO 20000 & ITIL®
    • · ITIL® life cycles
    • · Clauses ISO/IEC 20000-1: 2011

  • Topics

    • · Management responsibility
    • · Governance of processes operated by other parties
    • · Document management
    • · Establish and improve the SMS
    • · Resource management

  • Topics

    • · Design & Transition of New or Changed Services

  • Topics

    • · Define auditing
    • · Types of audit- Internal- External
    • · Audit terminology
    • · Benefits of auditing

  • Topics

    • · Auditor
    • · Auditee
    • · Audit team
    • · Guides and observers
    • · Lead auditor
    • · Audit management
    • · Maintaining confidentiality
    • · Independence
    • · Evidence-based approach
    • · Integrity
    • · Fair presentation of audit reports

  • Topics

    • · Scope definition
    • · Scope consideration
    • · Scope statement
    • · Scope agreement
    • · Guidelines

  • Topics

    • · Configuration and release management
    • · Change management
    • · Management of capacity and availability
    • · Service continuity

  • Topics

    • · IT security policies
    • · Security risks assessment
    • · Controls
    • · Documents and records
    • · Managing the operations

  • Topics

    • · Service delivery process
    • · Service reporting
    • · Service continuity and availability management
    • · Budgeting and accounting for services
    • · Capacity management
    • · Information security management
    • · Resolution process
    • · Incident and service request management
    • · Problem management
    • · Relationship process
    • · Business relations
    • · Regular reviews
    • · Customer satisfaction measurement
    • · Service complaints
    • · Supplier
    • · Contract
    • · Service definition
    • · Terminating contract
    • · Control process
    • · Configuration management
    • · Change management
    • · Release and deployment management

  • Topics

    • · Monitoring the processes
    • · Internal auditor
    • · Development of metrics
    • · Performance indicators and dashboards
    • · Managing the reviews
    • · Implementation of the continual improvement program
    • · Preparing audits
    • · Managing contractual disputes

  • Topics

    • · Definition of Lead Auditor

  • Topics

    • · Conduct interview
    • · Create and evaluate checklist
    • · Questionnaires for data collection
    • · Conduct document review
    • · Evaluate the work done
    • · Provide sample

Training Schedule and Fees

Interactive Live Online Sessions (Instructor-led)
Feb
2022
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 09:00 AM - 05:00 PM
15% off $1900 $1615
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15% off $1900 $1615
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Public Classroom Training in Almaty Please check availability with our staff before enroling for Classroom
Jan
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15% off $2500 $2125
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15% off $2500 $2125
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15% off $2500 $2125
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15% off $2500 $2125
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15% off $2500 $2125

Frequently Asked Questions

What is the purpose of ISO 20000 Lead Auditor Training in Almaty?

ISO 20000 Lead Auditor Training is designed to emphasize on IT SMS audit principles, audit procedures, and techniques. Candidates attending the training session grasp the widely recognized audit procedures to conduct IT SMS audit. Our trainers offer insights into the standard with their vast knowledge. This helps trainees to clear the exam without any hassles.

What are the eligibility criteria for attending ISO 20000 Lead Auditor Training in Almaty?

Individuals need to acquire ISO 20000 Foundation Certification before enrolling in the training program.

What is the duration of ISO 20000 Lead Auditor Training in Almaty?

The ISO 20000 Lead Auditor Training is hosted for 4 days in Almaty.

Do you provide practice tests?

Yes, participants can take up mock tests at the end of the ISO 20000 Lead Auditor training session.

What is the format of ISO 20000 Lead Auditor Exam in Almaty?

The ISO 20000 Lead Auditor Exam consists of multiple-choice questions that have to be attempted within 2 hours.

How can I pass the ISO 20000 Lead Auditor Exam in Almaty?

Individuals can pass the lead auditor exam by obtaining 70% or more.

Is there a re-examination policy?

Yes, candidates who fail to clear the exam in the first attempt can retake the exam by paying re-examination fees additionally.

How do organizations benefit from ITSM?

Organizations complying with ISO 20000 standard need to audit IT Service Management System at regular intervals. IT SMS helps businesses in enhancing the effectiveness of IT services delivered. Auditing IT SMS as per the requirements demonstrates an organization’s compliance with the standard. IT SMS audit helps businesses to find areas of improvement that can increase customer satisfaction.

What is the purpose of ISO 20000 Lead Auditor Certification in Almaty?

The ISO 20000 Lead Auditor Certification is recognized globally. Pursuing the certification assists individuals to acquire the expertise to audit IT SMS. This entitles businesses to look for professionals who can tailor the requirements of the ISO standard and perform the audit of the service management system.

Who awards the ISO 20000 Lead Auditor Certification in Almaty?

The ISO 20000 Lead Auditor Certification is awarded by TUV-SUD, a globally accepted certification body providing ISO certification.

What next after ISO 20000 Lead Auditor Certification?

Professionals can pursue a career with Lead Auditor Certification or broaden their knowledge of the standard by taking up ISO 20000 Lead Implementer Certification.

ISO 20000 Lead Auditor Examination Procedure

PREPARE

Attend intense 4 day ISO 20000 Lead Auditor Training offered by Unichrone. Fulfil all the requirements specified by the TUV-SUD before the examination.

APPLY

Apply for the ISO 20000 Lead Auditor Exam, conducted by TUV-SUD, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.

ACQUIRE

Get certified ISO 20000 Lead Auditor after clearing the exam. You will receive an email confirming the status.

What our customers say

Kenneth Beard

Project Manager

Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.

Tom Eeartman

Head-Supplier Management

Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.

Pavit Kenth

Technical Director MCI Ltd

Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.

Saad Alsheddi

Head Of Operations

Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.

Jernej Hercog

Manager-Engineering Services

I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.

Register for a free session with our trainer

Faculty and Mentors

Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies

1200+

Instructors

20+

Minimum Experience

100+

Session Expertise

FAQ's on ISO 20000 Lead Auditor Certification Training in Almaty

The ISO 20000 Lead Auditor Training provides candidates with the skills to perform audit of ITSMS instilled within the organization.

Spark

Be an inspiration

ISO 20000 Lead Auditor Certification helps individuals to acquire sophisticated ITSM auditing skills in the field. Individuals in the IT sector are often inspired by ISO 20000 Lead Auditors in Almaty and look forward to earning the certification.

Expect

Look for best prospect

ISO 20000 Lead Auditor Certification enables professionals to pursue a wide range of opportunities in the IT sector. Certified ISO 20000 Lead Auditors in Almaty look forward to choosing the best prospect that meets their career goals.

Elite

Pursue bigger position

Professionals willing to enhance their career in the auditing field of ITSM can pursue ISO 20000 Lead Auditor Certification. Certified ISO 20000 Lead Auditors in Almaty are further encouraged to take up bigger positions and earn higher incomes.

Domain

Specialize your abilities

ISO 20000 Lead Auditor Certification imparts the best auditing techniques followed in the field. Individuals willing to be certified as ISO 20000 Lead Auditors in Almaty get a chance to specialize their auditing skills and improvise ITSM.

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