Yes, candidates have to mandatorily attend the ISO 20000 Foundation exam conducted by Unichrone to obtain the ISO 20000 Foundation credential.

The key areas covered in the course are:

• Fundamentals principles and concepts of Information Technology Service Management System
• IT Service Management System

The latest versions of the ISO 20000 was released in the year 2018. Organisations need to comply with the requirements stated in ISO 20000:2018 standard to earn the certification.

Businesses that need to enhance the value of their IT services and enhance their reputation need to apply ISO 20000 Standard. Incorporating ISO 20000 standard's requirements into the organizational structure further increases the credibility of an organisation.

ISO 20000-1 helps organizations keep a check on their network downtime and human errors. Consequently, they are at a minimum risk of facing outages otherwise caused by these two factors. The credit goes to the uniquely designed change management principles contained in this ISO standard.

Obtaining ISO 20000 Foundation Certification in Rezekne Latvia empowers professionals. Certified individuals are entrusted with responsibilities of establishing monitoring mechanisms. They introduce methods to supervise ITSMS and enforce corrective actions accordingly for continual improvement.

The ISO 20000 Standard makes it mandatory for certified organizations to maintain the following:

• An organized approach for assessing, choosing, and dealing with suppliers
• Make sure that suppliers meet the requirements stated in their contracts with the organization

ISO 20000 Service Management implies the identification and establishment of various service management procedures. These are as follows:

• Change management
• Release management
• Incident management
• Problem management

Individuals possessing ISO Foundation Certification are best suited to develop service management strategies. They establish policies in alignment with the organizational objectives and even communicate them to others in the system. Such certified professionals confirm the implementation, reviewing, and documentation of these policies from time to time.

An ITSMS conforming to the ISO 20000-1:2018 Standard sets up a clear and well-defined structure to facilitate IT operations. Besides, the framework ensures flexibility for catering to the company’s business expectations and requirements. It enhances consumer trust in the IT services offered by the organization.

ISO/IEC 20000-1 is effective and functional at all scales of operation. Starting from a few limited business areas, it can cover all consumer needs and organizational activities. It isn’t restricted to a particular business scope or sector. This ISO Standard is the support for improving ITSMS through effective planning and implementation of processes. Its prime focus is on maintaining the observance of implemented principles through reviewing them at regular intervals.

The potential benefits of becoming ISO 20000-1 Certified are as follows:

• Trouble-free IT operation externally and internally
• Reduced vulnerability to cyber threats
• Operate a well-defined ITSMS
• Compliance with contractual and regulatory requirements
• Enhanced consumer satisfaction leading to better business revenues

The 2018 edition of ISO 20000 Certification allows easy implementation along with other certifications. It eliminates duplicity from business management processes and covers all the latest service management practices. The revised ISO Standard emphasizes multiple suppliers management, determination of service value, and service commoditization.

A candidate who clears the ISO 20000 Foundation Exam in Rezekne Latvia with flying colors demonstrates expertise in:

• ITSM principles
• Service management processes
• ITSMS best practices

Yes, implementing ISO 20000-1 is definitely worth it. It uplifts organizational reliability by decreasing disruptions in its IT service with better response times. This guarantees cost-effectivity to the organization alongside continual business improvement. It also encourages the awareness of regulatory and legislative acquiescence for the company.