ITSMS implementation got easy for ISO 20000 Lead Implementer Certification holders
IT service management efficacy is required to ensure that organizations benefit from their IT investments. This is when the role of ISO 20000 Lead Implementers comes into play. They help organizations make the most of the IT services available to them. Especially those who provide IT solutions must possess ISO compliant ITSMS. To implement it, they require certified professionals. To properly establish and maintain them is an arduous task that demands specialization. Obtaining the ISO 20000 Lead Implementer Certification in Mauritania is of utmost importance under such circumstances. Organizations can either get their employees certified or recruit certification holders who are well-versed in ITSMS policies. Such individuals can take charge of the operational planning and control of IT service management systems. They possess absolute knowledge of the backbone of such systems. This includes, competence, resources, awareness, documented information, communication, and knowledge.
Why become ISO 20000 accredited?
The practices that organizations need to follow to become ISO 20000 compliant, strengthen their foundation in the process. Not only can they reach their business goals but even consumers can rely on their services. Such businesses can assure the confidentiality of private information to their clients. ISO certified organizations exhibit transparency in their IT service management systems. This ISO standard is essential for IT service providers and other digitized organizations to maintain their reputation. It not only helps organizations enhance their credibility but even stay protected against all possible cyber vulnerabilities.
Why is ISO 20000 Lead Implementer Training in Mauritania so important?
The ISO 20000 Lead Implementer Training Course is fruitful for service desk managers, service delivery managers, and project managers in IT. Quality assurance professionals, IT auditors, and IT process owners can also attend this training course. Aspirants become familiar with the most crucial terms of the IT service management system. They become adept at determining the scope and the service management objectives. Candidates learn the various implementation guides and types. These are namely, service delivery process, relationship process, resolution process, and control process. Individuals acquire a thorough understanding of the operation of the service management system.
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- Customized Training
- Live Instructor-led
- Onsite / Online
- Flexible Dates
ISO 20000 Lead Implementer Exam Format | |
Exam Name | ISO 20000 Lead Implementer Certification Exam |
Exam Format | Multiple Choice |
Total Questions | 20 Questions |
Passing Score | Minimum 70% marks |
Exam Duration | 2 hours |
Key Features of ISO 20000 Lead Implementer Certification Training in Mauritania
This training course ensures that candidates learn about leadership, commitment, organizational responsibilities, authorities, and policies. Candidates become adept in addressing risks and opportunities for ITSMS maintenance and improvement. The training program enables them to interpret all the clauses of ISO/IEC 20000 to deploy them while ITSMS implementation. Accounting and budgeting of the IT services are also covered by our training program. It teaches the ITSMS policies along with the development of implementation plans. From initiation to execution, candidates learn about every aspect of the functioning of an effective ITSMS. Besides, individuals also get introduced to all the details and concepts related to ISO 20000 internal audits in this course. This turns them into all-rounders when it comes to sustaining IT service management systems. Acing an ISO 20000 Lead Implementer Interview becomes effortless for certified Lead Implementers in Mauritania. As a result, they are always in demand for adding value to the service delivery to consumers.
- 4 Day Interactive Instructor –led Online Classroom or Group Training in Mauritania
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Lead Implementer course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Lead Implementer Training Course schedule in Mauritania
ISO 20000 Lead Implementer Certification Benefits
Higher Salary
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Individual accomplishments
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Gain credibility
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
Sophisticated skillset
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Lead Implementer Course Curriculum
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Module 1: Information Technology Service Management (ITSM)
Topics
- · Business Case
- · Define the Scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS Policy
- · Documentation of Process and Procedures
- · Process Approach
- · Principles of Information Technology
- · Develop a Project Plan
- · Accounting the IT Services
- · Accounting and Budgeting
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Module 2: Introduction and Background to ISO/IEC 20000
Topics
- · What is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – Parts
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Module 3: Scope
Topics
- · General
- · Application
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Module 4: Terms and Definitions
Topics
- · Introduction
- · Terms Specific to Management System Standards
- · Terms Specific to Service Management
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Module 5: Context of the Organisation
Topics
- · Understanding the Organisation and its Context
- · Understanding the Needs and Expectations of Interested Parties
- · Determining the Scope of the Service Management System
- · Service Management System
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Module 6: Introduction to Auditing
Topics
- · Define Auditing
- · Types of Audit
- · Audit Terminology
- · Benefits of Auditing
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Module 7: Auditing Roles and Principles
Topics
- · Auditor
- · Auditee
- · Audit team
- · Guides and observers
- · Lead auditor
- · Audit management
- · Maintaining confidentiality
- · Maintaining confidentiality
- · Evidence-based approach
- · Fair presentation of audit reports
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Module 8: Responsibilities of the Auditor
Topics
- · Management of personnel
- · Preparation checklists
- · Scope of work
- · Managing audit programmes
- · Communication at all levels of organisation
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Module 9: Skills and Competencies of an Internal Auditor
Topics
- · Personal attributes
- · Knowledge
- · Skills
- · Education and experience
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Module 10: Purpose of Internal Auditing
Topics
- · Detection
- · Sampling for Auditors
- · Nonconformities
- · Agreeing Nonconformities
- · Categorise Nonconformities
- · Protection and Prevention
- · Corrective Action
- · Checking Corrective Action
- · Listing of Corrective Actions Requests
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Module 11: Leadership
Topics
- · Leadership and Commitment
- · Policy
- · Organisational Roles, Responsibilities, and Authorities
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Module 12: Planning
Topics
- · Actions to Address Risks and Opportunities
- · Service Management Objectives and Planning to Achieve Them
- · Plan the Service Management System
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Module 13: Support of the Service Management System
Topics
- · Resources
- · Competence
- · Awareness
- · Communication
- · Documented Information
- · Knowledge
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Module 14: Implementation Guidance and Types
Topics
- · Service Delivery Process
- · Resolution Process
- · Relationship Process
- · Control Process
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Module 15: Control, Monitor, and Measure
Topics
- · Monitoring the Processes
- · Internal Auditor
- · Development of Metrics
- · Performance Indicators and Dashboards
- · Managing the Reviews
- · Implementation of the Continual Improvement Programme
- · Preparing Audits
- · Managing Contractual Disputes
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Module 16: Operation of the Service Management System
Topics
- · Operational Planning and Control
- · Service Portfolio
- · Relationship and Agreement
- · Supply and Demand
- · Service Design, Build, and Transition
- · Resolution and Fulfilment
- · Service Assurance
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Module 17: Introduction to Lead Auditor
Topics
- · Definition of Lead Auditor
- · Benefits of Auditing
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Module 18: On-Site Auditing
Topics
- · On-Site Auditing Objectives
- · Conduct Interview
- · Create and Evaluate Checklist
- · Questionnaires for Data Collection
- · Conduct Document Review
- · Evaluate the Work Done
- · Provide Sample
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Module 19: Remote Auditing
Topics
- · Introduction
- · Benefits of Remote Auditing
- · Barriers of Remote Auditing
- · Observe Work Through Surveillance at Workplace
- · Types of Surveillance
- · Enhancing Interaction Through Communication
- · Conduct Document Reviews with Auditees
- · Data Analysis