ISO 20000 Lead Implementer Certification Training in Malaysia

As per International Standards

  • Online/Group Sessions
  • 4 Days
  • Examination Included
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ISO 20000 Lead Implementer Certification Training Course in other cities of Malaysia

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ITSMS implementation got easy for ISO 20000 Lead Implementer Certification holders

IT service management efficacy is required to ensure that organizations benefit from their IT investments. This is when the role of ISO 20000 Lead Implementers comes into play. They help organizations make the most of the IT services available to them. Especially those who provide IT solutions must possess ISO compliant ITSMS. To implement it, they require certified professionals. To properly establish and maintain them is an arduous task that demands specialization. Obtaining the ISO 20000 Lead Implementer Certification in Malaysia is of utmost importance under such circumstances. Organizations can either get their employees certified or recruit certification holders who are well-versed in ITSMS policies. Such individuals can take charge of the operational planning and control of IT service management systems. They possess absolute knowledge of the backbone of such systems. This includes, competence, resources, awareness, documented information, communication, and knowledge.

Why become ISO 20000 accredited?

The practices that organizations need to follow to become ISO 20000 compliant, strengthen their foundation in the process. Not only can they reach their business goals but even consumers can rely on their services. Such businesses can assure the confidentiality of private information to their clients. ISO certified organizations exhibit transparency in their IT service management systems. This ISO standard is essential for IT service providers and other digitized organizations to maintain their reputation. It not only helps organizations enhance their credibility but even stay protected against all possible cyber vulnerabilities.

Why is ISO 20000 Lead Implementer Training in Malaysia so important?

The ISO 20000 Lead Implementer Training Course is fruitful for service desk managers, service delivery managers, and project managers in IT. Quality assurance professionals, IT auditors, and IT process owners can also attend this training course. Aspirants become familiar with the most crucial terms of the IT service management system. They become adept at determining the scope and the service management objectives. Candidates learn the various implementation guides and types. These are namely, service delivery process, relationship process, resolution process, and control process. Individuals acquire a thorough understanding of the operation of the service management system.

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ISO 20000 Lead Implementer Exam Format
Exam Name ISO 20000 Lead Implementer Certification Exam
Exam Format Multiple Choice
Total Questions 20 Questions
Passing Score Minimum 70% marks
Exam Duration 2 hours

Key Features of ISO 20000 Lead Implementer Certification Training in Malaysia

This training course ensures that candidates learn about leadership, commitment, organizational responsibilities, authorities, and policies. Candidates become adept in addressing risks and opportunities for ITSMS maintenance and improvement. The training program enables them to interpret all the clauses of ISO/IEC 20000 to deploy them while ITSMS implementation. Accounting and budgeting of the IT services are also covered by our training program. It teaches the ITSMS policies along with the development of implementation plans. From initiation to execution, candidates learn about every aspect of the functioning of an effective ITSMS. Besides, individuals also get introduced to all the details and concepts related to ISO 20000 internal audits in this course. This turns them into all-rounders when it comes to sustaining IT service management systems. Acing an ISO 20000 Lead Implementer Interview becomes effortless for certified Lead Implementers in Malaysia. As a result, they are always in demand for adding value to the service delivery to consumers.

  • 4 Day Interactive Instructor –led Online Classroom or Group Training in Malaysia
  • Course study materials designed by subject matter experts
  • Mock Tests to prepare in a best way
  • Highly qualified, expert & accredited trainers with vast experience
  • Enrich with Industry best practices and case studies and present trends
  • ISO 20000 Lead Implementer course adhered with International Standards
  • End-to-end support via phone, mail, and chat
  • Convenient Weekday/Weekend ISO 20000 Lead Implementer Training Course schedule in Malaysia

ISO 20000 Lead Implementer Certification Benefits

Higher Salary

With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field

Individual accomplishments

Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification

Gain credibility

Owning the certification makes it easier to earn the trust and respect of professionals working in the same field

Rigorous study plan

The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt

Diverse job roles

Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization

Sophisticated skillset

With this certification, individuals acquire refined skills and techniques required to play their part in an organization

ISO 20000 Lead Implementer Course Curriculum

  • Topics

    • · Business Case
    • · Define the Scope of ITSMS
    • · IT Service Management
    • · Benefits of IT Service Management
    • · ITSMS Policy
    • · Documentation of Process and Procedures
    • · Process Approach
    • · Principles of Information Technology
    • · Develop a Project Plan
    • · Accounting the IT Services
    • · Accounting and Budgeting

  • Topics

    • · What is ISO/IEC 20000?
    • · Benefits of ISO/IEC 20000
    • · ISO/IEC 20000 – Parts

  • Topics

    • · General
    • · Application

  • Topics

    • · Introduction
    • · Terms Specific to Management System Standards
    • · Terms Specific to Service Management

  • Topics

    • · Understanding the Organisation and its Context
    • · Understanding the Needs and Expectations of Interested Parties
    • · Determining the Scope of the Service Management System
    • · Service Management System

  • Topics

    • · Define Auditing
    • · Types of Audit
    • · Audit Terminology
    • · Benefits of Auditing

  • Topics

    • · Auditor
    • · Auditee
    • · Audit team
    • · Guides and observers
    • · Lead auditor
    • · Audit management
    • · Maintaining confidentiality
    • · Maintaining confidentiality
    • · Evidence-based approach
    • · Fair presentation of audit reports

  • Topics

    • · Monitoring the Processes
    • · Internal Auditor
    • · Development of Metrics
    • · Performance Indicators and Dashboards
    • · Managing the Reviews
    • · Implementation of the Continual Improvement Programme
    • · Preparing Audits
    • · Managing Contractual Disputes

  • Topics

    • · Operational Planning and Control
    • · Service Portfolio
    • · Relationship and Agreement
    • · Supply and Demand
    • · Service Design, Build, and Transition
    • · Resolution and Fulfilment
    • · Service Assurance

  • Topics

    • · Definition of Lead Auditor
    • · Benefits of Auditing

  • Topics

    • · On-Site Auditing Objectives
    • · Conduct Interview
    • · Create and Evaluate Checklist
    • · Questionnaires for Data Collection
    • · Conduct Document Review
    • · Evaluate the Work Done
    • · Provide Sample

  • Topics

    • · Introduction
    • · Benefits of Remote Auditing
    • · Barriers of Remote Auditing
    • · Observe Work Through Surveillance at Workplace
    • · Types of Surveillance
    • · Enhancing Interaction Through Communication
    • · Conduct Document Reviews with Auditees
    • · Data Analysis

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Frequently Asked Questions

Do you provide online ISO 20000 Lead Implementer Training in Malaysia?

Yes, candidates can opt for live online instructor-led training method while enrolling for the program in Malaysia.

Is it mandatory to attend ISO 20000 Lead Implementer Training in Malaysia?

Yes, before obtaining the certification individuals need to undergo the training session offered by Unichrone and attempt the exam. During the training session, trainees gain a comprehensive understanding of the standard and its requirements. This further helps trainees to prepare for the exam and clear it without any hassles.

What are the prerequisites to attend ISO 20000 Lead Implementer Training in Malaysia?

Individuals need to obtain ISO 20000 Foundation Certification before enrolling for the training session in Malaysia.

When can I take up mock tests?

Individuals can take up the mock tests at the end of ISO 20000 Lead Implementer Training.

What are ISO 20000 Lead Implementer Certification Training modes in Malaysia?

Unichrone offers ISO 20000 Lead Implementer Certification Training in both live-online instructor-led and in-classroom training modes in Malaysia.

Will I get a course completion certificate for ISO 20000 Lead Implementer Training?

Yes, trainees will get a course completion certificate after completing 4 days of ISO 20000 Lead Implementer Training in Malaysia.

What are the skills acquired during ISO 20000 Lead Implementer Training?

Trainees will gain practical skills in implementing IT Service Management in an organization in accordance with ISO 20000 standard.

What is the difference between the ISO 20000 Lead Implementer and Lead Auditor Certification?

ISO 20000 Lead Implementer Certificate validates professional's skill in implementing ISO 20000 standard in an organization. However, ISO 20000 Lead Auditor Certificate enables professionals to conduct audits in an organization.

What is the difference between ITIL and ISO 20000 Standard?

Information Technology Infrastructure Library (ITIL) is the best practice or guideline for IT Service Management. On the other hand, ISO 20000 is a standard that specifies the requirement for IT Service Management.

Who needs ISO 20000 standard?

IT businesses employ the ISO 20000 standard to assure that their ITSM processes are in alignment with the organization's goals as well as international best practices.

How to implement ISO 20000 standard in an organization?

The steps in implementing ISO 20000 standard in an organization

  • Obtain management support
  • Establish the project
  • Perform assessment and gap analysis
  • Define scope, management intention, responsibilities
  • Implement processes and functions
  • Perform training and awareness programs
  • Operate the SMS
  • Implement the Continual Service Improvement concept
  • Conduct the internal and external audit
  • Get ISO 20000 certified

When is the ISO 20000 Lead Implementer Exam conducted in Malaysia?

The exam is conducted by Unichrone at the end of the training session.

What is the duration of ISO 20000 Lead Implementer Exam in Malaysia?

The Lead Implementer Exam is conducted for 2 hours in Malaysia.

Can I retake the exam if I fail in the first attempt?

Yes, candidates can retake the exam without incurring any cost for the second time.For the subsequent attempts after 2nd attempt, candidates have to pay the re-examination fees.

Is ISO 20000 Lead Implementer Exam fee included in the training?

Yes, ISO 20000 Lead Implementer Exam fee is included in the ISO 20000 Lead Implementer Training fee.

What is the format of the ISO 20000 Lead Implementer Exam in Malaysia?

ISO 20000 Lead Implementer is an online exam. It consists of 20 multiple choice questions with a time duration of 2 hours.

What is the passing score for ISO 20000 Lead Implementer Exam in Malaysia?

Candidates have to score 70% or more to pass ISO 20000 Lead Implementer Exam in Malaysia.

Is it mandatory to take ISO 20000 Lead Implementer Exam?

Yes, candidates can obtain their ISO 20000 Lead Implementer Certificate only after passing ISO 20000 Lead Implementer Exam with the required pass percentage.

What can I refer to while preparing for ISO 20000 Lead Implementer Exam?

Candidates can refer to books related to ISO 20000 standard and reference materials provided by Unichrone to prepare for ISO 20000 Lead Implementer Exam.

What is the role of ISO 20000 Lead Implementer?

A certified ISO 20000 Lead Implementer engages in executing the IT Service Management System (SMS), interpreting the requirements of the standard, and applying IT SMS using best practices. In addition, certified professionals manage and maintain IT SMS in compliance with the standard.

Why do I need ISO 20000 Lead Implementer Certification in Malaysia?

ISO 20000 Lead Implementer Certification assists individuals in mastering the techniques of implementing IT SMS. The certification is internationally recognized, enabling businesses to recognize such professionals. Owning the ISO 20000 Lead Implementer Certification further helps professionals to look for jobs globally and earn higher salaries.

Who can take up ISO 20000 Lead Implementer Certification in Malaysia?

Auditors, managers, technical experts, members of the ITSMS team, and any individual who meets the prerequisites can take up the certification.

What is the next course of action for certified ISO 20000 Lead Implementers?

Certified ISO 20000 Lead Implementers can pursue a wide range of career options available to them after obtaining the certification.

How much does an ISO 20000 Lead Implementer professional earn?

An ISO 20000 Lead Implementer professional can earn an average annual salary of USD 104,000 as per pay scale.

What job roles can I take as ISO 20000 Lead Implementer Certification holder?

ISO 20000 Lead Implementer Certificate holders can opt for jobs roles such as Process Improvement Manager, Quality Management Director, Senior Systems Administrator, and System Administrator.

Who provides ISO 20000 Lead Implementer Certificate in Malaysia?

Unichrone provides ISO 20000 Lead Implementer Certificate in Malaysia.

What are the benefits of implementing the ISO 20000 standard?

ISO 20000 helps the organization monitor and improve the IT Service Management process. It also produces high-quality products that satisfy the needs of the customers and uses resources in a cost-effective manner.

What are best practices for implementing IT Service Management?

The following are best practices for implementing IT Service Management

  • Focus on the end users instead of the processes
  • Prepare for a change in work culture
  • Remember that ITSM implementation is a continuous process
  • Continuous evaluation for continuous improvement
  • Automation of repetitive processes
  • Use available data to create meaningful metrics
  • Focus on integrating the entire organization with the IT department
  • Prioritize certified ITSM professionals

What is the ISO 20000 standard all about?

ISO 20000 is a globally recognized standard for Information Technology Service Management (ITSM) that specifies requirements for implementing IT SMS in an organization.

When will I receive my ISO 20000 Lead Implementer Certificate in Malaysia?

Candidates can obtain their ISO 20000 Lead Implementer Certificate immediately after passing ISO 20000 Lead Implementer Exam in Malaysia.

What is ITSM?

Information Technology Service Management is a process to design, create, deliver, and monitor the Information Technology (IT) services of an organization.

How is ISO 20000 different from ISO 9001?

ISO 9001 is the global yardstick to evaluate the performance of quality management systems. The guidelines for assessing the quality of IT service management in organizations are included in the ISO 20000.

ISO 20000 Lead Implementer Examination Procedure

PREPARE

Attend intense 4 day ISO 20000 Lead Implementer Training offered by Unichrone. Fulfil all the requirements before the examination.

APPLY

Apply for the ISO 20000 Lead Implementer Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.

ACQUIRE

Get certified ISO 20000 Lead Implementer after clearing the exam. You will receive an email confirming the status.

What our customers say

Kenneth

Kenneth Beard

Project Manager

Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.

Tom

Tom Eeartman

Head-Supplier Management

Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.

Pavit

Pavit Kenth

Technical Director MCI Ltd

Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.

Saad

Saad Alsheddi

Head Of Operations

Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.

Jernej

Jernej Hercog

Manager-Engineering Services

I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.

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Faculty and Mentors

Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies

1200+

Instructors

20+

Minimum Experience

100+

Session Expertise

This certification equips network engineers with the awareness and knowledge of the regulatory compliance of ITSM. They can interpret the ISO 20000 directives and apply the same in IT service management frameworks.

Yes, it definitely is. Certified professionals are considered most eligible for this job position. They are empowered to manage IT service systems in compliance with the principles of ISO 20000.

This certification endows individuals with the knowledge of internal auditing, both remote and on-site, as well. Therefore, it is most appropriate for those aspiring to land the job of IT auditors.

Yes, it certainly is. Certified professionals are well-versed in the implementation of ITSMS practices that comply with ISO 20000. So, they are most suitable for this career option.

The certification gives a competitive edge to IT process owners since they become capable of standardized practices. This is due to their knowledge of ISO 20000 and its ITSM compliances while obtaining the certification.

The certification enables service desk managers to become more efficient in their tasks. The latter can monitor if IT services are meeting the business needs of organizations and the ISO 20000 regulations.

Quality assurance professionals gain additional knowledge of ISO 20000 regulations from obtaining this certification. This enables them to be more proficient while assessing and maintaining the quality of ITSMS in organizations.

IT project managers gain knowledge of IT practices to implement that will meet business needs as per ISO 20000 requirements. This adds to their technical expertise in managing such complex projects.

Service delivery managers truly benefit from pursuing ISO 20000 Lead Implementer Certification in Malaysia. They acquire adequate knowledge and expertise to accomplish their duties.

Certified lead implementers are eligible for the role of IT service manager. They are adept at not only managing IT service systems but keeping them aligned with ISO 20000 guidelines, as well.

Highlight

Portray your abilities

ISO 20000 Lead Implementer Certification is the prestigious credential offered to individuals in the IT sector. This permits ISO 20000 Lead implementer Certification holders in Malaysia to portray their implementation abilities while conforming to the standard requirements.

Guide

Mentor the team

ISO 20000 Standard is applied by large enterprises that want to increase their value of IT services. Individuals certified with ISO 20000 Lead Implementer Certification in Malaysia work with the ITSM team while complying with the ISO standard and its context.

Individuate

Be different

ISO 20000 Lead Implementer Certification enables professionals in Malaysia to be recognized easily. In addition, certified ISO 20000 Lead Implementers attain up-to-date skills that assist them in being different from regular professionals pursuing a career in the IT sector.

Aim at

Achieve your goals

Certification of ISO 20000 Lead Implementer is a renowned credential offered to individuals pursuing a career in the IT sector. This makes it easier for professionals certified with ISO 20000 Lead Implementer in Malaysia to achieve their career goals.

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AXA
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How do organizations benefit from ISO 20000 Lead Implementer in Malaysia?

ISO 20000 standard is an internationally recognized standard for IT Service Management System. It is a set of management processes that ensures ITSM processes are aligned with the business’s needs and international best practices. ISO 20000 Lead Implementer Certification assists individuals in mastering the techniques of implementing IT SMS. A certified ISO 20000 Lead Implementer is responsible for implementing and managing a service management system in an organization. They further interpret the ISO 20000 standard specifications in accordance with an organization's IT SMS requirements.

The ISO 20000 Lead Implementer Certificate in Malaysia is intended for those who want to expand their knowledge of the ISO 20000 standard. Professionals such as auditors, managers, consultants, and members of the IT SMS team, can opt for this certificate. It certifies professionals' skills in implementing IT SMS in an organization. A candidate can obtain ISO 20000 Lead Implementer Certificate after meeting the necessary requirements.

Role of ISO 20000 Lead Implementer certified professionals in implementing IT SMS in an organization?

IT Service Management (ITSM) assists organizations in managing IT services and delivering products that meet the needs of their consumers. ISO 20000 Lead Implementer is responsible for implementing IT SMS in accordance with the international standard. They employ ISO 20000-3:2019, the latest version of ISO 20000 standard, and carry out the following procedures for implementing IT SMS in the organization in Malaysia.

Obtain management support

ISO 20000 Lead Implementer professionals first obtain management support for implementing IT SMS in the organization.

Establish the project

Professionals establish all project requirements, such as objectives, workers, a schedule, and a budget, which allows them to track the progress of implementation and achieve their goals.

Perform assessment and gap analysis

They perform a gap analysis and check the existing management system against ISO 20000 requirements.

Define scope, management intention, and responsibilities

During this phase, ISO 20000 Lead Implementer sets the foundations for IT SMS and determines the direction of all further activities. They define the scope and policy of the IT SMS, management objectives, and responsibilities of all employees involved in implementation.

Establish support procedures

ISO 20000 Lead Implementer professionals develop procedures for document, record control, internal audit and checklist, and communication procedure. These are non-productive procedures that do not impact on day-to-day operations of IT SMS, but they have an indirect impact on them.

Generate process

In this stage, certified lead implementers utilize their experience and knowledge to identify the most suitable tools and processes for implementing IT Service Management System.

Implement processes and functions

Lead Implementers implement the IT SMS in the organization using the tools and procedures identified in the previous stage.

Perform training and awareness programs

Lead Implementers further engage in providing training and awareness programs for individuals involved in the IT SMS. It helps them to be aware of their tasks, and understand the goals and processes.

Operate the SMS

Certified ISO 20000 Lead Implementers use their managerial skills in operating IT SMS in the organization for designing, creating, delivering, and monitoring the Information Technology services.

Create the Continual Service Improvement strategies

ISO 20000 Lead Implementers create and implement continual service improvement strategies to enhance SMS performance and build IT services based on client needs.

Conduct the internal audit

Lead Implementer Certification holders perform an internal audit to ensure that the IT Service Management System meets the ISO 20000 standard requirements. They conduct internal audits on regular basis to assess the efficiency of IT SMS.

Management review

ISO 20000 Lead Implementer explains the process improvement of IT SMS to management after successfully implementing IT SMS in the organization.

ISO 20000 Lead Implementer professionals are responsible for applying IT SMS as per ISO 20000 standard requirements. Advanced knowledge on ISO 20000 standard can be acquired by candidates through rigorous ISO 20000 Lead Implementer Training. It enables them to obtain real-life experiences in implementing IT SMS by complying with the ISO 20000 standard in an enterprise.

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