Unlock success with ISO 20000 Lead Implementer Certificate
ISO 20000 standard helps organizations monitor service levels, evaluate their managed service delivery, and assess their overall performance. It provides a process-oriented methodology that aids in the identification of inefficiencies, redundancies, and bottlenecks. Furthermore, it helps them create a culture of ongoing development. Consequently, this certification will serve as a differentiator to draw in clients, partners, and other stakeholders. ISO 20000 Lead Implementer Certificate in Burien Washington United States verifies candidate's proficiency in IT Service Management Systems. They assist a company in establishing, performing, managing, and maintaining a Service Management System (SMS). Gaining this certification makes one an expert in service management and provides access to a wide range of employment options. It also strengthens their resume, which further raises their prospects for promotion and salary.
How does ISO 20000 Lead Implementer Exam elevate your skillset?
Professionals who complete ISO 20000 Implementer Training in Burien Washington are prepared to manage and implement an IT Service Management system based on the ISO 20000 standard. This course is for professionals such as IT Service Managers and Directors, IT Project Managers, IT Auditors, Quality Assurance Professionals, Service Delivery Managers, IT Process Owners, and Service Desk Managers. They learn how to design an implementation strategy, prepare the required paperwork, and implement the SMS. Candidates are required to take the ISO 20000 Lead Implementer Exam after finishing this course. The exam covers Information Technology Service Management, ISO/IEC 20000 requirements, auditing roles and principles, responsibilities of the implementer, and implementing a Service Management System. There are twenty multiple-choice, subjective questions in the exam, and it lasts for two hours. Certified professionals are more competent when compared to others while appearing for ISO 20000 Lead Implementer Interview.
Gain implementation expertise with ISO 20000 Lead Implementer Training
Those who take part in ISO 20000 Lead Implementer Training get the knowledge and abilities needed to apply ISO 20000 standards successfully. They explain the key concepts and requirements of ISO 20000:2018. They also learn how to assist an organization in efficiently planning, implementing, managing, monitoring, and maintaining an ITSMS. Customer satisfaction and IT services are improved as a result. Participants learn to plan, conduct, report, and follow-up internal audits of service management systems as per standard. During training, candidates learn the fundamentals of project management. This aids in their efficient planning and execution of service management improvements.
Corporate Group Training
- Customized Training
- Live Instructor-led
- Onsite/Online
- Flexible Dates
ISO 20000 Lead Implementer Exam Format | |
Exam Name | ISO 20000 Lead Implementer Certification Exam |
Exam Format | Multiple Choice, Subjective-Online |
Total Questions | 20 Questions |
Passing Score | 70% |
Exam Duration | 2 hours |
Key Features of ISO 20000 Lead Implementer Certification Training in Burien Washington United States
ISO 20000 Lead Implementer Certification Training in Burien Washington imparts knowledge in effectively implementing, and managing ITSMS. Our training program is instructed by qualified experts who provide detailed instructions on the implementation procedure. Additionally, the course develops leadership abilities, enabling candidates to guide teams through the procedure. It also gives them the ability to look for any issues, make appropriate plans, and enhance the dependability of the IT services. Discussions, case studies, and hands-on activities are all part of our course. This increases engagement and enables learners to apply theoretical concepts to practical situations. Furthermore, the abilities acquired from this course are transferable to other sectors or roles. Unichrone offers ISO 20000 Lead Implementer Training in Burien Washington United States in live online instructor-led sessions and in-classroom methods. This gives people the freedom to select the approaches that work best for their learning styles and schedules. Lead Implementers comprehend and apply ISO 20000-1:2018 standard effectively to organizations. This increases their demand across industries apart from the competencies they possess.
- 4 Day Interactive Instructor–led Online Classroom or Group Training in Burien Washington United States
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Lead Implementer course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Lead Implementer Training Course schedule in Burien Washington United States
ISO 20000 Lead Implementer Certification Benefits
Higher Salary
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Individual accomplishments
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Gain credibility
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
Sophisticated skillset
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Lead Implementer Course Curriculum
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Module 1: Information Technology Service Management (ITSM)
Topics
- · Business Case
- · Define the Scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS Policy
- · Documentation of Process and Procedures
- · Process Approach
- · Principles of Information Technology
- · Develop a Project Plan
- · Accounting the IT Services
- · Accounting and Budgeting
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Module 2: Introduction and Background to ISO/IEC 20000
Topics
- · What is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – Parts
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Module 3: Scope
Topics
- · General
- · Application
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Module 4: Terms and Definitions
Topics
- · Introduction
- · Terms Specific to Management System Standards
- · Terms Specific to Service Management
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Module 5: Context of the Organisation
Topics
- · Understanding the Organisation and its Context
- · Understanding the Needs and Expectations of Interested Parties
- · Determining the Scope of the Service Management System
- · Service Management System
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Module 6: Introduction to Auditing
Topics
- · Define Auditing
- · Types of Audit
- · Audit Terminology
- · Benefits of Auditing
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Module 7: Auditing Roles and Principles
Topics
- · Auditor
- · Auditee
- · Audit team
- · Guides and observers
- · Lead auditor
- · Audit management
- · Maintaining confidentiality
- · Maintaining confidentiality
- · Evidence-based approach
- · Fair presentation of audit reports
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Module 8: Responsibilities of the Auditor
Topics
- · Management of personnel
- · Preparation checklists
- · Scope of work
- · Managing audit programmes
- · Communication at all levels of organisation
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Module 9: Skills and Competencies of an Internal Auditor
Topics
- · Personal attributes
- · Knowledge
- · Skills
- · Education and experience
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Module 10: Purpose of Internal Auditing
Topics
- · Detection
- · Sampling for Auditors
- · Nonconformities
- · Agreeing Nonconformities
- · Categorise Nonconformities
- · Protection and Prevention
- · Corrective Action
- · Checking Corrective Action
- · Listing of Corrective Actions Requests
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Module 11: Leadership
Topics
- · Leadership and Commitment
- · Policy
- · Organisational Roles, Responsibilities, and Authorities
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Module 12: Planning
Topics
- · Actions to Address Risks and Opportunities
- · Service Management Objectives and Planning to Achieve Them
- · Plan the Service Management System
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Module 13: Support of the Service Management System
Topics
- · Resources
- · Competence
- · Awareness
- · Communication
- · Documented Information
- · Knowledge
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Module 14: Implementation Guidance and Types
Topics
- · Service Delivery Process
- · Resolution Process
- · Relationship Process
- · Control Process
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Module 15: Control, Monitor, and Measure
Topics
- · Monitoring the Processes
- · Internal Auditor
- · Development of Metrics
- · Performance Indicators and Dashboards
- · Managing the Reviews
- · Implementation of the Continual Improvement Programme
- · Preparing Audits
- · Managing Contractual Disputes
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Module 16: Operation of the Service Management System
Topics
- · Operational Planning and Control
- · Service Portfolio
- · Relationship and Agreement
- · Supply and Demand
- · Service Design, Build, and Transition
- · Resolution and Fulfilment
- · Service Assurance
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Module 17: Introduction to Lead Auditor
Topics
- · Definition of Lead Auditor
- · Benefits of Auditing
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Module 18: On-Site Auditing
Topics
- · On-Site Auditing Objectives
- · Conduct Interview
- · Create and Evaluate Checklist
- · Questionnaires for Data Collection
- · Conduct Document Review
- · Evaluate the Work Done
- · Provide Sample
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Module 19: Remote Auditing
Topics
- · Introduction
- · Benefits of Remote Auditing
- · Barriers of Remote Auditing
- · Observe Work Through Surveillance at Workplace
- · Types of Surveillance
- · Enhancing Interaction Through Communication
- · Conduct Document Reviews with Auditees
- · Data Analysis