ISO 20000 Foundation Certification for polishing ITSMS skills
The ISO 20000 accreditation of ITSMS demonstrates its efficacy. To obtain this certification, organizations require specialized personnel. Specialization in this domain is possible through obtaining the ISO 20000 Foundation Certification in Durban South Africa. They are considered befitting for assisting enterprises in becoming ISO certified. There is hardly an organization that does not rely on IT services other than being the providers of such services. This is increasing the demand for such certified professionals. Prestigious, daunting, and lucrative job opportunities await them around the world. The Internationally recognized credentials of this certification enhance the market credibility of individuals. Certified professionals can not only assist organizations but become successful entrepreneurs. In this era of digitization, the secret to attaining business goals is by availing the right IT services. A defined structure must be present to manage the availability of such services to the business departments of organizations. Organizations look for certification holders to serve this purpose.
How to ace the ISO 20000 Foundation Exam In Durban South Africa?
Individuals taking the ISO 20000 Foundation Exam in Durban do not find it very complex. The difficulty level of the examination actually depends on the amount of time and energy invested in preparation. This requires aspirants to join a competent training course that will offer them all the guidance needed. Individuals must maintain a regular disciplined study schedule for constant revision and self-evaluation of the acquired knowledge. To approach each question in the right way and choose the right solution from the options is easier said than done. This calls for immense practice beforehand since each of these questions are presentations of the real IT service management issues. Taking up mock tests during the preparation period helps them perfect their time management.
Why attend ISO 20000 Foundation Training In Durban South Africa?
Other than clearing the exam, becoming an authority in IT service management is the motive to attend this training course. Consultants, managers, or anybody involved in IT service management benefit from this training program. Aspirants come in contact with instructors who are originally industry experts. They highly benefit from the case studies, discussions and gain experience from practical assignments. ISO 20000 Foundation Training in Durban South Africa is very fruitful. Aspirants discover the amazing benefits of ISO accreditation for businesses. Individuals gain an understanding of the importance of establishing and maintaining ITSMS in organizations. The sessions also help in preparing for ISO 20000 Foundation Interview and acing it for diverse career prospects.
Corporate Group Training
- Customized Training
- Live Instructor-led
- Onsite/Online
- Flexible Dates
| ISO 20000 Foundation Exam Format | |
| Exam Name | ISO 20000 Foundation Certification |
| Exam Format | Multiple Choice |
| Total Questions | 30 Questions |
| Passing Score | Minimum passing score of 70% |
| Exam Duration | 60 Minutes |
Key Features Of ISO 20000 Foundation Training In Durban South Africa
We ensure that individuals realize the purpose of ISO 20000 compliance and create an awareness regarding the same. Our training course enables individuals to verify whether the existing ITSM in organizations meet the ISO requirements. They become familiar with the basic criteria for the ISO accreditation eligibility of IT service management systems. This empowers them to strengthen the framework of maintaining and dealing with IT services. Our training course transforms aspirants into advisors. They communicate to other departments within an organization about the efficacy of enforcing ISO requirements in existing ITSMS. Individuals understand the principal procedures of IT service management, to the core. Management commitment, continual improvement, and the knowledge of ITSMS performance measurements are taught in this course.
- 1 Day Interactive Instructor –led Online Classroom or Group Training in Durban South Africa
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert trainers with vast industrial experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Foundation Training Course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Foundation Training Course schedule in Durban South Africa
ISO 20000 Foundation Certification Benefits
Higher Salary
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Individual accomplishments
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Gain credibility
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
Sophisticated skillset
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Foundation Course Curriculum
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Module 1: Information Technology Service Management (ITSM)
Topics
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
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Module 2: Introduction and Background to ISO/IEC 20000
Topics
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
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Module 3: Scope
Topics
- · General
- · Application
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Module 4: Terms and Definitions
Topics
- · Introduction
- · Terms Specific to Management System Standards
- · Terms Specific to Service Management
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Module 5: Context of the Organisation
Topics
- · Understanding the Organisation and its Context
- · Understanding the Needs and Expectations of Interested Parties
- · Determining the Scope of the Service Management System
- · Service Management System
Training Schedule and Fees
Interactive Live Online Sessions (Instructor-led)
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Public Classroom Training in Durban Please check availability with our staff before enroling for Classroom
Frequently Asked Questions
What are the benefits of ISO 20000 Foundation Training in Durban South Africa offered by Unichrone?
ISO 20000 Foundation Training in Durban South Africa is offered in various methods. Our trainers possess vast experience in the field, thereby providing real-time insights into the standard. This assists candidates to be industry-ready while looking for jobs. Candidates can choose their desired method of training and attend the session at their comfort.
How is the ISO 20000 Foundation Training conducted in Durban South Africa?
The ISO 20000 Foundation Training in Durban South Africa is conducted in live online method and in-classroom method.
What is the duration of ISO 20000 Foundation Training?
The ISO 20000 Foundation Training is conducted for a day in Durban.
Do you provide mock tests?
Yes, we provide mock tests at the end of the ISO 20000 Foundation training session.
Does ISO 20000 Foundation Training help in increasing the organization’s productivity?
An effective ITSMS keeps data abuse and breaches at bay. Proper access to required information during operations is facilitated by a well-functioning IT system. This leads to less error during production and saves time, thereby enhancing productivity.
How is ISO 20000 Foundation Training helpful in attracting investors?
Investors can depend on organizations that possess ISO 20000 compliant IT systems. This can only be achieved by providing employees having undergone ISO 20000 Foundation Training or by hiring trained individuals.
Can one gain recognition following one’s ISO 20000 Foundation Training in Durban South Africa?
Individuals who have undertaken ISO 20000 Foundation Training in Durban South Africa are empowered to make an organization ISO 20000 certified. Thus, they are much in demand across nations and are well-recognized in their respective workplaces.
Is ISO 20000 Foundation Training helpful for tackling the shareholders?
Professionals having undergone ISO 20000 Foundation Training design and monitor a flawless IT system within an organization. Shareholders can rely on such an organization regarding the privacy of their shared information.
Why do recruiters seek professionals with ISO 20000 Foundation Training?
ISO 20000 Foundation Training teaches the individuals to align business strategies with IT solutions. This results in increased efficiency of the business’s internal procedures. Naturally, such professionals are sought after by the hirers.
Can an organization minimize its IT expenses by offering ISO 20000 Foundation Training to its IT staff?
Individuals undergoing ISO 20000 Foundation Training are knowledgeable about implementing cost-effective IT practices. They ensure that no process is repeated or any damage is done through inadequate information security. This leads to no unwanted expenses otherwise.
How does ISO 20000 Foundation Training make an organization’s IT system flexible?
ISO 20000 Foundation Training equips an individual with the ability to implement versatile IT management techniques. So, when an organization needs a change, the information technology management doesn’t obstruct it.
Is it worth investing time to undertake ISO 20000 Foundation Training in Durban?
Multiple competencies acquired through ISO 20000 Foundation Training are worth the time invested in it. This training provides a solid foundation in IT management that can be utilized for diverse functions in IT-related domains.
What is the format of ISO 20000 Foundation Exam?
ISO 20000 Foundation Exam consists of multiple-choice questions. Candidates need to attempt all the questions within 60 minutes.
Can I retake the exam if I fail in the first attempt?
Yes, candidates can retake the exam. For the subsequent attempts candidates have to pay the re-examination fees.
What is the passing score to clear the ISO 20000 Foundation Exam?
The passing score to clear the exam is set at 70% or more.
What is evaluated through ISO 20000 Foundation Exam in Durban South Africa?
Management of IT systems requires practical knowledge that is tested through the ISO 20000 Foundation Exam in Durban South Africa. It is the means to prove one’s efficacy and knowledge in the latest IT methodologies.
How difficult is the ISO 20000 Foundation Exam?
Candidates need to opt for a professional training course as is provided by Unichrone. The difficulty level of the ISO 20000 Foundation Exam is such that self-paced learning isn’t enough to crack it.
What is ISO 20000 Standard all about?
The ISO 20000 Standard specifies the requirements that have to be met by the organization for implementing IT SMS. Any organization in the IT sector can apply the standard and demonstrate their compliance by increasing the effectiveness of IT services.
What are the benefits of owning ISO 20000 Foundation Certification in Durban South Africa?
ISO 20000 Foundation Certification in Durban South Africais recognized globally. The certification enables individuals to upskill and broaden their knowledge on the standard. Professionals owning the certification are easily identified and recruited by large corporations applying the standard. This entitles professionals to earn higher salaries and climb up the career ladder.
What are the prerequisites of taking up ISO 20000 Foundation Certification in Durban South Africa?
There are no prerequisites for pursuing ISO 20000 Foundation Certification in Durban South Africa.
Who awards the ISO 20000 Foundation Certification?
The ISO 20000 Foundation Certification is awarded by Unichrone.
Is an ISO 20000 Foundation Certification mandatory for proving the quality of one’s IT enterprise?
Being accepted globally, an ISO 20000 Foundation Certification speaks about the quality of an IT service provider. Only individuals with such accreditation can run an effective IT management system.
Why do modern-day organizations need to employ ISO 20000 Foundation Certification holders?
ISO 20000 Foundation Certification holders are endowed with the ability to handle the complexities of IT services. By hiring them, the organizations can concentrate on their core areas without having to ignore their IT issues.
Should one earn an ISO 20000 Foundation Certification in Durban for IT entrepreneurship?
The expertise gathered through the process of acquiring an ISO 20000 Foundation Certification is very fruitful. It is appropriate for those planning to start an IT services firm. This certification equips an individual with an insight into IT handling practices.
How are ISO 20000 Foundation Certified individuals responsible for the smooth functioning of an organization?
Even the slightest interruption in a company’s IT segment can affect its other operations including production. Data is used at all functional levels and to secure them for uninterrupted use falls within IT service. Individuals with ISO 20000 Foundation Certification have all data management intricacies ready at hand.
Can one go places by attaining an ISO 20000 Foundation Certification in Durban South Africa?
IT services occupy the frontline requirements of any organization across the globe. Therefore, an ISO 20000 Foundation Certification holder’s demand is ever-evolving in different industries.
How relevant is an ISO 20000 Foundation Certification in this digitally-driven era?
Businesses cannot perform well without the assistance of IT services. Organizations with employees possessing an ISO 20000 Foundation Certification are more self-sufficient than others. They are well-equipped for quick recovery from IT-related mishaps.
Can an ITSMS get approved by ISO without being framed by those bearing an ISO 20000 Foundation Certification in Durban South Africa?
None other than the ISO 20000 Foundation Certification holders in Durban South Africa can create an ITSMS suitable to receive ISO accreditation. Some flaws or the others will be there if created by non-certified professionals.
Is an ISO 20000 Foundation Certification useful for large-sized organizations or industries only?
Organizations irrespective of their sizes or industries can benefit immensely by recruiting ISO 20000 Foundation Certified individuals. These professionals help an organization grow by catering to IT needs.
How does an ISO 20000 Foundation Certification build up the reputation of an organization?
Employees holding an ISO 20000 Foundation Certification imply that their organization supports a potential ITSMS. Such accredited professionals execute activities that comply with the concerned ISO regulations.
Can one get rid of job monotony by obtaining an ISO 20000 Foundation Certification in Durban South Africa?
ISO 20000 Foundation Certification in Durban South Africa is the ticket to diverse employment sectors and high-ranking IT designations. Organizations entrust the certified individuals with challenging roles aimed at a smoothly running ITSMS.
ISO 20000 Foundation Examination Procedure
PREPARE
Attend intense 1 day ISO 20000 Foundation Training offered by Unichrone. Fulfil all the requirements before the examination.
APPLY
Apply for the ISO 20000 Foundation Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.
ACQUIRE
Get certified ISO 20000 Foundation after clearing the exam. You will receive an email confirming the status.
What our customers say
Kenneth Beard
Project Manager
Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.
Tom Eeartman
Head-Supplier Management
Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.
Pavit Kenth
Technical Director MCI Ltd
Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.
Saad Alsheddi
Head Of Operations
Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.
Jernej Hercog
Manager-Engineering Services
I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.
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Faculty and Mentors
Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies
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FAQ's on ISO 20000 Foundation Certification Training in Durban
The ISO 20000 Foundation Training provides candidates with the skills to implement ITSM as per the ISO standard.
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Can ISO 20000 Foundation Certification holders play the role of data security consultants?
Yes, they can. Certified individuals, through their knowledge and skills, can detect whether there are any gaps in ITSM of an organization.
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Do ISO 20000 Foundation certified professionals fit into the job profile of an IT delivery manager?
Yes, they definitely do. This certification empowers individuals to monitor and ensure that an organization’s IT operations comply with its business requirements.
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Is the ISO 20000 Foundation Certification essential for IT service managers?
This certification is most feasible for individuals who wish to advance their careers in IT service management.
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Does a systems administrator benefit from ISO 20000 Foundation certification?
This certification comes handy for systems administrators to gain professional heights. They not only become adept at handling the IT system but also ensure its conformance with ISO 20000 guidelines.
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Should individuals pursue ISO 20000 Foundation Certification in Durban South Africa to become IT consultants?
This certification provides individuals with additional knowledge to stay ahead in the rat race of IT consultants.
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Are ISO 20000 Foundation certified individuals fit for the compliance auditor designation?
As compliance auditors, individuals need to check the regulatory compliances of organizations and ISO 20000 is one of them.
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Is the job role of an information technology specialist ideal for ISO 20000 Foundation Certification holders?
This job profile is most suitable for certified professionals. Their additional knowledge of ISO 20000 conformances for ITSMS, makes them more proficient than others.
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Can individuals pursuing the ISO 20000 Foundation Certification become IT operations director?
Certification holders are well-versed in the techniques of aligning ITSMS with ISO 20000 that ensures business objectives are met. Thus, they make the best of IT operations directors.
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Do IT support leads benefit from the ISO 20000 Foundation Certification?
Such professionals find this certification helpful for going an extra mile in their job responsibilities and accomplish them with precision.
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Is the designation of data center operations manager suitable for ISO 20000 Foundation certified individuals?
ISO 20000 Foundation Certification offers the expertise and knowledge needed to take more responsibilities as data center operations manager. Apart from managing data, they ensure that this is fruitful for the organization to attain its business goals.
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Why is ISO/IEC 20000-1 a globally recognized Standard?
ISO/IEC 20000-1 is effective and functional at all scales of operation. Starting from a few limited business areas, it can cover all consumer needs and organizational activities. It isn’t restricted to a particular business scope or sector. This ISO Standard is the support for improving ITSMS through effective planning and implementation of processes. Its prime focus is on maintaining the observance of implemented principles through reviewing them at regular intervals.
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What are the potential benefits of becoming ISO 20000-1 Certified?
The potential benefits of becoming ISO 20000-1 Certified are as follows:
- Trouble-free IT operation externally and internally
- Reduced vulnerability to cyber threats
- Operate a well-defined ITSMS
- Compliance with contractual and regulatory requirements
- Enhanced consumer satisfaction leading to better business revenues
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What are the changes visible in the 2018 version of ISO 20000 Certification?
The 2018 edition of ISO 20000 Certification allows easy implementation along with other certifications. It eliminates duplicity from business management processes and covers all the latest service management practices. The revised ISO Standard emphasizes multiple suppliers management, determination of service value, and service commoditization.
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What does passing the ISO/IEC 20000 Foundation Exam in Durban South Africa demonstrate?
A candidate who clears the ISO 20000 Foundation Exam in Durban South Africa with flying colors demonstrates expertise in:
- ITSM principles
- Service management processes
- ITSMS best practices
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Is it worth implementing ISO 20000-1?
Yes, implementing ISO 20000-1 is definitely worth it. It uplifts organizational reliability by decreasing disruptions in its IT service with better response times. This guarantees cost-effectivity to the organization alongside continual business improvement. It also encourages the awareness of regulatory and legislative acquiescence for the company.
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