ISO 20000 Lead Auditor Certification Training in Bhutan

As per International Standards

  • Online/Group Sessions
  • 4 Days
  • Examination Included
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ISO 20000 Lead Auditor Certification Training Course in other cities of Bhutan

Importance of ISO 20000 Lead Auditor Certification in conducting audits of ITSMS

ISO 20000 Lead Auditor Certification in Bhutan is awarded to individuals who can demonstrate their IT SMS auditing skills. IT Service Management System (SMS) is instilled in organizations that comply with ISO 20000 Standard. Businesses conduct audits of IT SMS to enhance the effectiveness of IT services and maintain their certification. Certified ISO 20000 Lead Auditors engage in auditing the service management system and drafting reports of the findings. Organizations operating in the IT industry need to meet the requirements of the standard to acquire the certification status. As a result, businesses look forward to recruiting certified ISO 20000 Lead Auditors in Bhutan. Such certified professionals indulge in applying the SMS audit principles and policies to increase the performance of SMS.

ISO 20000 Lead Auditor Training in Bhutan

Unichrone offers ISO 20000 Lead Auditor Training in Bhutan through certified trainers having vast knowledge of the standard. The training program is designed to help candidates in gaining an in-depth understanding of auditing techniques, SMS policy, and a brief of the ISO 20000 standard. The ISO standard is recognized across various nations. As a result, certified ISO 20000 Lead Auditors are highly sought-after. The ISO 20000 Lead Auditor Certification Training is conducted for 4 days across various cities of Bhutan. With international recognition, professionals owning the certification can look for jobs beyond the borders of their home country.

Key Features of ISO 20000 Lead Auditor Certification Training in Bhutan

ISO 20000 Lead Auditor Certification Training in Bhutan is provided through live online instructor-led method and in-classroom method. Professionals can choose their desired method while enrolling in the training program. The ISO 20000 Lead Auditor Training session is designed to be conducted in an interactive manner. Trainees gain insights into the standard through case studies and discussions. At the end of the training, individuals can even take up practice tests and determine their level of preparation. On completing the training session, candidates need to attempt the exam and obtain their ISO 20000 Lead Auditor Certification in Bhutan from Unichrone.

  • 4 Day Interactive Instructor –led Online/Classroom or Group Training in Bhutan
  • Course study materials designed by subject matter experts
  • Mock Tests to prepare in a best way
  • Highly qualified, expert & accredited trainers with vast experience
  • Enrich with Industry best practices and case studies and present trends
  • ISO 20000 Lead Auditor course adhered with International Standards
  • End-to-end support via phone, mail, and chat
  • Convenient Weekday/Weekend ISO 20000 Lead Auditor Training Course schedule in Bhutan
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ISO 20000 Lead Auditor Exam Format
Exam Name ISO 20000 Lead Auditor Certification Exam
Exam Format Multiple Choice, Subjective, Essay Type
Total Questions 20 Questions
Passing Score Minimum 70% marks
Exam Duration 2 hours

ISO 20000 Lead Auditor Certification Benefits

Higher Salary

With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field

Individual accomplishments

Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification

Gain credibility

Owning the certification makes it easier to earn the trust and respect of professionals working in the same field

Rigorous study plan

The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt

Diverse job roles

Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization

Sophisticated skillset

With this certification, individuals acquire refined skills and techniques required to play their part in an organization

ISO 20000 Lead Auditor Course Curriculum

  • Topics

    • · Business case and initial design of the ITSMS
    • · Define the scope of ITSMS
    • · IT Service Management
    • · Benefits of IT Service Management
    • · ITSMS policy
    • · Documentation of process and procedures
    • · Define management systems and process approach
    • · Presentation of standards and their comparisons
    • · Fundamental principles of Information Technology
    • · Preliminary analysis and determining the level of existing information technology
    • · Develop a project plan
    • · Accounting the IT services; accounting and budgeting

  • Topics

    • · What Is ISO/IEC 20000?
    • · Benefits of ISO/IEC 20000
    • · ISO/IEC 20000 – parts

  • Topics

    • · ISO/IEC 20000-1: 2011
    • · Key differences - ISO 20000 & ITIL®
    • · ITIL® life cycles
    • · Clauses ISO/IEC 20000-1: 2011

  • Topics

    • · Management responsibility
    • · Governance of processes operated by other parties
    • · Document management
    • · Establish and improve the SMS
    • · Resource management

  • Topics

    • · Design & Transition of New or Changed Services

  • Topics

    • · Define auditing
    • · Types of audit- Internal- External
    • · Audit terminology
    • · Benefits of auditing

  • Topics

    • · Auditor
    • · Auditee
    • · Audit team
    • · Guides and observers
    • · Lead auditor
    • · Audit management
    • · Maintaining confidentiality
    • · Independence
    • · Evidence-based approach
    • · Integrity
    • · Fair presentation of audit reports

  • Topics

    • · Scope definition
    • · Scope consideration
    • · Scope statement
    • · Scope agreement
    • · Guidelines

  • Topics

    • · Configuration and release management
    • · Change management
    • · Management of capacity and availability
    • · Service continuity

  • Topics

    • · IT security policies
    • · Security risks assessment
    • · Controls
    • · Documents and records
    • · Managing the operations

  • Topics

    • · Service delivery process
    • · Service reporting
    • · Service continuity and availability management
    • · Budgeting and accounting for services
    • · Capacity management
    • · Information security management
    • · Resolution process
    • · Incident and service request management
    • · Problem management
    • · Relationship process
    • · Business relations
    • · Regular reviews
    • · Customer satisfaction measurement
    • · Service complaints
    • · Supplier
    • · Contract
    • · Service definition
    • · Terminating contract
    • · Control process
    • · Configuration management
    • · Change management
    • · Release and deployment management

  • Topics

    • · Monitoring the processes
    • · Internal auditor
    • · Development of metrics
    • · Performance indicators and dashboards
    • · Managing the reviews
    • · Implementation of the continual improvement program
    • · Preparing audits
    • · Managing contractual disputes

  • Topics

    • · Definition of Lead Auditor

  • Topics

    • · Conduct interview
    • · Create and evaluate checklist
    • · Questionnaires for data collection
    • · Conduct document review
    • · Evaluate the work done
    • · Provide sample

Frequently Asked Questions

Why do I need ISO 20000 Lead Auditor Training in Bhutan?

ISO 20000 Lead Auditor Training is conducted through highly experienced trainers. During the course of training, participants gain an in-depth understanding of the standard through case studies and discussions. Participants can engage in interactive sessions to understand the audit policy and procedures while attending the training session. This helps in clearing the exam without any hassles.

Do you provide online ISO 20000 Lead Auditor Training in Bhutan?

Yes, participants can opt for the live online instructor-led method of Training. The online training session requires professionals and instructors to log in at the same time. This enables candidates to attend the session from their home or office.

What will I receive on completion of ISO 20000 Lead Auditor Training?

Participants will receive a course completion certificate at the end of ISO 20000 Lead Auditor Training Session.

When can I take up mock tests?

The mock tests can be accessed by students on completion of the ISO 20000 Lead Auditor Training.

How is ISO 20000 Lead Auditor Training conducted in Bhutan?

ISO 20000 Lead Auditor Training is conducted in both online and offline modes in Bhutan.

What are other ISO 20000 Certifications provided by Unichrone?

Unichrone offers ISO 20000 Foundation and ISO 20000 Lead Implementer Certification in Bhutan.

What is the duration of ISO 20000 Lead Auditor Training in Bhutan?

ISO 20000 Lead Auditor Training is conducted for 4 days in Bhutan.

How long does it take for an organization to get ISO 20000 Certification?

It may take 4 to 6 months to get ISO 20000 Certification depending on the size and complexity of the organization.

Is it mandatory to enroll in ISO 20000 Lead Auditor Certification Training in Bhutan?

Yes, Individuals who want to get the ISO 20000 Lead Auditor Certification must take ISO 20000 Lead Auditor Training course. Highly experienced and accredited instructors in Unichrone assist them in mastering ITSMS auditing procedures. After completing the training session, trainees can attempt the exam and earn the certification.

What are the steps in preparing for the ISO 20000 audit?

The steps in preparing ISO 20000 audit are as follows:

  • Prepare all materials related to ISO 20000 audit
  • Conduct internal audits
  • Implement corrective actions
  • Management review
  • Monitor objectives

What costs will I incur while pursuing ISO 20000 Lead Auditor Certification?

Individuals incur the cost of training and exam while pursuing ISO 20000 Lead Auditor Certification.

When is the ISO 20000 Lead Auditor Exam conducted in Bhutan?

The ISO 20000 Lead Auditor Exam is conducted at the end of the training session.

How long is the ISO 20000 Lead Auditor Exam?

The ISO 20000 Lead Auditor Exam is conducted for 2 hours.

How can I pass the ISO 20000 Lead Auditor Exam in Bhutan?

Participants need to score 70% or more to pass the exam.

What is the ISO 20000 Lead Auditor Exam format in Bhutan?

ISO 20000 Lead Auditor is an online exam. It consists of 20 multiple choice questions with a time duration of 2 hours.

Can I retake ISO 20000 Lead Auditor Exam?

Yes, candidates can retake ISO 20000 Lead Auditor Exam by paying an additional exam fee.

What is the cost of the ISO 20000 Lead Auditor Exam?

There is no separate fee for ISO 20000 Lead Auditor Exam, it is included in the ISO 20000 Lead Auditor Training fee.

When can I schedule for ISO 20000 Lead Auditor Exam in Bhutan?

Candidates can schedule ISO 20000 Lead Auditor Exam after completing ISO 20000 Lead Auditor Training in Bhutan.

What is IT service management system?

IT service management system is instilled within the organization in accordance with ISO 20000 Standard. Implementing IT SMS within the organizational framework helps to improve the delivery of IT services. Certified professionals engage in enhancing the satisfaction levels of customers procuring IT services from the organization. This further helps organizations to achieve their desired goals and gain credibility in the industry.

A certified ISO 20000 Lead Auditor indulges in preparing for the audit, leading the audit team, carrying out IT SMS audit, and reporting the findings.

Who can acquire ISO 20000 Lead Auditor Certification in Bhutan?

Managers, IT SMS team members, technical experts, and individuals who meet the prerequisites can take up the certification.

What are the advantages of ISO 20000 Lead Auditor Certification in Bhutan?

ISO 20000 Lead Auditor Certification is recognized internationally. Candidates pursuing the certification can look for career opportunities on a larger scale. Possessing the advanced skillset further helps individuals to land their dream jobs and earn higher salaries.

Why does an organization conduct internal audit for ISO 20000 standard?

The organization performs an internal audit to ensure that the IT SMS implemented within the organization fulfills the requirements of the ISO 20000 standard.

Is ISO 20000 Lead Auditor Certification worth it?

ISO 20000 Lead Auditor Certificate enhances professionals' skills in performing ISO 20000 audits, thereby adding value to their resumes. Therefore, ISO 20000 Lead Auditor Certification holders are more likely to get jobs and earn more salaries than non-certified experts. As a result, earning an ISO 20000 Lead Auditor Certificate is well worth the effort.

How do I qualify to be an ISO 20000 Lead Auditor?

An individual can become ISO 20000 Lead Auditor after completing ISO 20000 Lead Auditor Training and passing the exam conducted at the end of training.

What is the difference: ISO 20000 internal audit vs ISO 20000 external audit?

ISO 20000 internal audit is conducted by an auditor within the organization to verify the IT SMS compliance with ISO 20000 standard. On the other hand, ISO 20000 external audit is conducted by a third-party auditor to assess the ISO 20000 requirements for obtaining ISO 20000 Certification.

What is the validity of the ISO 20000 Lead Auditor Certificate?

ISO 20000 Lead Auditor Certificate is valid for a lifetime.

How is the ISO 20000 audit conducted?

ISO 20000 is conducted in two stages:

  • Stage 1: Identify the organization's readiness for ISO 20000 Certification.
  • Stage 2: Assess IT SMS compliance with ISO 20000 standard requirement.

How does an organization become ISO 20000 Certified?

The following are the steps to become ISO 20000 Certified:

  • Obtain management support
  • Establish the project
  • Perform assessment and gap analysis
  • Define scope, management intention, responsibilities
  • Implement processes and functions
  • Perform training and awareness programs
  • Operate the SMS
  • Implement the Continual Service Improvement concept
  • Conduct the internal and external audit
  • Get ISO 20000 Certified

What are the phases in ISO 20000 internal audit?

The following are the five phases of the ISO 20000 internal audit

  • Selection
  • Planning
  • Execution
  • Reporting
  • Follow-Up

Why does an organization hire ISO 20000 Lead Auditor Certificate holders?

ISO 20000 Lead Auditor Certificate holders professionals possess knowledge of conducting IT SMS audit in an organization. As a result, the organization hires those professionals to assist them in conducting audits within the structure.

ISO 20000 Lead Auditor Examination Procedure

PREPARE

Attend intense 4 day ISO 20000 Lead Auditor Training offered by Unichrone. Fulfil all the requirements before the examination.

APPLY

Apply for the ISO 20000 Lead Auditor Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.

ACQUIRE

Get certified ISO 20000 Lead Auditor after clearing the exam. You will receive an email confirming the status.

What our customers say

Kenneth Beard

Project Manager

Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.

Tom Eeartman

Head-Supplier Management

Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.

Pavit Kenth

Technical Director MCI Ltd

Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.

Saad Alsheddi

Head Of Operations

Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.

Jernej Hercog

Manager-Engineering Services

I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.

Register for a free session with our trainer

Select your city to view ISO 20000 Lead Auditor Certification Training Course Schedule in Bhutan

Faculty and Mentors

Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies

1200+

Instructors

20+

Minimum Experience

100+

Session Expertise

Individuals interested in conducting audits of ITSM can take up ISO 20000 Lead Auditor Training in Bhutan. At the end of the 4-day training session, participants can take up the exam and clear it by scoring 70% or more. Individuals who clear the exam will be awarded ISO 20000 Lead Auditor Certification.

A certified ISO 20000 Lead Auditor can oursue the role of IT auditors, IT audit consultant, technical consultant, IT manager, IT lead auditor, IT engineers, and so on.

The latest version of ISO 20000 standard is 20000:2019, published in the year 2019 in Bhutan.

ISO 20000 Lead auditor conducts both internal and external audits in an organization in Bhutan.

ISO 20000 standard helps to get business opportunities globally as most customers prefer to transact with ISO 20000 certified companies in Bhutan. It assures customers and shareholders that the organization follows best international practices for their Quality Management System.

The average salary of an ISO 20000 Lead Auditor is USD 80000 according to payscale.

The ISO 20000 standard is applicable to any organization in the IT sector that offers Information Technology services. Businesses that are willing to enhance their reputation by delivering high-quality IT services can apply ISO 20000. The ISO standard specifies the conditions and techniques for implementing IT Service Management System within the organizational structure. By conforming with the ISO standard, an organization can easily increase its reach across the globe.

Yes, ISO 20000 standard benefits the government sector by aligning their IT Service Management with their business needs.

Only 400 companies around the globe have implemented the ISO 20000 standard. However, many companies will implement it sooner to enhance their ITSM in Bhutan.

Yes, trainees will gain practical skills in conducting an audit in an organization after completing ISO 20000 Lead Auditor Training in Bhutan.

Unearth

Ascertain your expertise

ISO 20000 Lead Auditor Certification is offered to professionals who are involved in auditing ITSM systems. Professionals certified with ISO 20000 Lead Auditor in Bhutan get a chance to ascertain the required expertise to conduct audits of IT service management system.

Fascinate

Attract fame

The Certification of ISO 20000 Lead Auditor is internationally recognized across various countries. This makes it easier for professionals certified with ISO 20000 Lead Auditors in Bhutan to attract fame and be identified by large enterprises in the IT sector.

Major in

Focus on your career

ISO 20000 Lead Auditor Certification entitles individuals to take up managerial positions in the organization. Professionals taking up ISO 20000 Lead Auditor Certification in Bhutan get to focus on their career and gain specialized skills to audit ITSM.

Venture

Explore your prospects

ISO 20000 Lead Auditor Certification has gained popularity across various nations. Individuals taking up ISO 20000 Lead Auditor in Bhutan can explore their career prospects on a larger scale. This further allows professionals to kand their dream jobs.

Our Clients

How valuable is ISO 20000 Lead Auditor Certification in Bhutan?

Businesses that comply with ISO 20000 standard conduct audits to assess the effectiveness of the organization’s IT Service Management and its overall performance. Businesses tend to hire ISO 20000 Lead Auditors to conduct audits of their IT SMS. Such professionals possess knowledge of audit principles, techniques, and procedures and are responsible for conducting IT Service Management System audit within the organization.

Why is obtaining ISO 20000 Lead Auditor Certificate valuable?

ISO 20000 Lead Auditor Certificate in Bhutan is awarded to individuals who are experts in conducting an IT SMS audit in an organization. With this credential, professionals can help the company in performing both internal and external audits. Moreover, it opens up a plethora of opportunities for individuals and ensures their job security. Owning this internationally recognized certificate can help professionals to land their dream jobs.

What makes a good ISO 20000 Lead auditor?

An ideal Lead Auditor has relevant education, experience, expertise, personal attributes, and work ethic. They have a passion for improving the processes of the service management system and providing an excellent customer experience within the organization. In addition, they also possess the following characteristics.

  • Independent and unbiased auditing
  • Treat all employees equally without any bias
  • Attentive, thorough, and thoughtful analysis of IT SMS.
  • Active participation in the audit process
  • Develop clear and unambiguous conclusions based on audit observations
  • Objective evaluation of factual evidence

How will ISO 20000 Lead Auditor benefit the organization?

ISO 20000 Lead Auditors assist organizations in conducting internal audits for the IT Service Management System. It is a mandatory step before the ISO 20000 certification audit. They assess the efficiency of IT SMS and its compliance with the ISO 20000 standard. The following are the roles of the ISO 20000 Lead Auditor in performing an audit in an organization.

Prepares audit documents

As per standard requirements, the internal auditor prepares an audit plan that specifies audit authorities and responsibilities. The plan also includes a timeline, employee roles, and resources for conducting the audit. Lead Auditors document the audit plan once it has been prepared.

Prepares the audit team

Auditor prepares an audit checklist according to ISO 20000 standard and organizational goals. They first comprehend the IT services offered by the company, organizational structure, and processes that support those services. Additionally, they even engage in analyzing previous internal and certification audit outcomes. Thereafter, the audit checklist is prepared utilizing this information.

Prepare the employees

Internal auditors prepare employees for an audit by imparting audit policies, processes and techniques. Employees further gain an understanding of how audits can be used as an improvement tool to increase their efficiency and that of IT SMS.

Involve management

After successfully completing the audit, the internal auditor submits the audit report to management.Corrective actions are then implemented to improve the company’s IT Service Management System. This allows management to assess the effectiveness of conducting internal audits on a regular basis.

Purpose of attending ISO 20000 Lead Auditor Training

ISO 20000 Lead Auditor Training in Bhutan is a requirement for individuals who wish to conduct audits in an organization. Attending the training program entitles both individuals as well as organization to reap the benefits of advanced auditing practices. Individuals attending training courses will learn those skills specific to internal auditing.

  • Definition of Information Technology Service Management (ITSM)
  • Purpose of conducting ISO 20000 standard
  • Procedures for planning, conducting, and reporting an audit in accordance with ISO 20000 standard.
  • Techniques to assist the auditor to gather and interpret objective evidence and conducting the audit
  • Roles and responsibilities of an internal auditor
  • Skills needed for Auditing and Audit management

An organization can train its employees to perform audits for ISO 20000 standard by providing ISO 20000 Lead Auditor Certification Training in Bhutan. Attending the training course supports employees in understanding all the modern audit procedures and principles of the standard.

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