Importance of ISO 20000 Lead Auditor Certification in conducting audits of ITSMS
ISO 20000 Lead Auditor Certification in Madagascar is awarded to individuals who can demonstrate their IT SMS auditing skills. IT Service Management System (SMS) is instilled in organizations that comply with ISO 20000 Standard. Businesses conduct audits of IT SMS to enhance the effectiveness of IT services and maintain their certification. Certified ISO 20000 Lead Auditors engage in auditing the service management system and drafting reports of the findings. Organizations operating in the IT industry need to meet the requirements of the standard to acquire the certification status. As a result, businesses look forward to recruiting certified ISO 20000 Lead Auditors in Madagascar. Such certified professionals indulge in applying the SMS audit principles and policies to increase the performance of SMS.
ISO 20000 Lead Auditor Training in Madagascar
Unichrone offers ISO 20000 Lead Auditor Training in Madagascar through certified trainers having vast knowledge of the standard. The training program is designed to help candidates in gaining an in-depth understanding of auditing techniques, SMS policy, and a brief of the ISO 20000 standard. The ISO standard is recognized across various nations. As a result, certified ISO 20000 Lead Auditors are highly sought-after. The ISO 20000 Lead Auditor Certification Training is conducted for 4 days across various cities of Madagascar. With international recognition, professionals owning the certification can look for jobs beyond the borders of their home country.
Key Features of ISO 20000 Lead Auditor Certification Training in Madagascar
ISO 20000 Lead Auditor Certification Training in Madagascar is provided through live online instructor-led method and in-classroom method. Professionals can choose their desired method while enrolling in the training program. The ISO 20000 Lead Auditor Training session is designed to be conducted in an interactive manner. Trainees gain insights into the standard through case studies and discussions. At the end of the training, individuals can even take up practice tests and determine their level of preparation. On completing the training session, candidates need to attempt the exam and obtain their ISO 20000 Lead Auditor Certification in Madagascar from TUV-SUD.
- 4 Day Interactive Instructor –led Online/Classroom or Group Training in Madagascar
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Lead Auditor course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Lead Auditor Training Course schedule in Madagascar
Corporate Group Training
- Customized Training
- Live Instructor-led
- Onsite / Online
- Flexible Dates
|ISO 20000 Lead Auditor Exam Format|
|Exam Name||ISO 20000 Lead Auditor Certification Exam|
|Exam Format||Multiple Choice, Subjective, Essay Type|
|Total Questions||20 Questions|
|Passing Score||Minimum 70% marks|
|Exam Duration||2 hours|
ISO 20000 Lead Auditor Certification Benefits
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Lead Auditor Course Curriculum
1.Information Technology Service Management (ITSM)
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
2.Introduction and Background to ISO/IEC 20000
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
3.Introduction ISO/IEC 20000-1:2011
- · ISO/IEC 20000-1: 2011
- · Key differences - ISO 20000 & ITIL®
- · ITIL® life cycles
- · Clauses ISO/IEC 20000-1: 2011
4.Service Management System (SMS)
- · Management responsibility
- · Governance of processes operated by other parties
- · Document management
- · Establish and improve the SMS
- · Resource management
5.Design & Transition of New or Changed Services
- · Design & Transition of New or Changed Services
6.Introduction to Auditing
- · Define auditing
- · Types of audit- Internal- External
- · Audit terminology
- · Benefits of auditing
7.Auditing Roles and Principles
- · Auditor
- · Auditee
- · Audit team
- · Guides and observers
- · Lead auditor
- · Audit management
- · Maintaining confidentiality
- · Independence
- · Evidence-based approach
- · Integrity
- · Fair presentation of audit reports
8.Responsibilities of the Auditor
- · Management of personnel
- · Preparation checklists
- · Scope of work
- · Managing audit programmes
- · Communication at all levels of organisation
9.Skills and Competencies of an Internal Auditor
- · Personal attributes
- · Knowledge
- · Skills
- · Education and experience
10.Purpose of Internal Auditing
- · Detection
- · Protection
- · Prevention
- · Initialise the report
- · Prepare activities
- · Prepare plans
- · Assigning the work to the team
- · Preparing documents
- · Conduct open meeting
- · Prepare and distribute reports
- · Complete the audit
- · Conduct a follow-up
- · Question
- · Check
- · Observe
13.Audit template/work documents
- · Audit requirements
- · Audit documents
- · Service level management
- · General requirements
- · Service catalogue
- · Service level agreement
- · Supportive agreements
- · Service process
- · Scope definition
- · Scope consideration
- · Scope statement
- · Scope agreement
- · Guidelines
16.Launching and Implementing
- · Configuration and release management
- · Change management
- · Management of capacity and availability
- · Service continuity
17.The Administration of Information Security
- · IT security policies
- · Security risks assessment
- · Controls
- · Documents and records
- · Managing the operations
18.Implementation Guidance and Types
- · Service delivery process
- · Service reporting
- · Service continuity and availability management
- · Budgeting and accounting for services
- · Capacity management
- · Information security management
- · Resolution process
- · Incident and service request management
- · Problem management
- · Relationship process
- · Business relations
- · Regular reviews
- · Customer satisfaction measurement
- · Service complaints
- · Supplier
- · Contract
- · Service definition
- · Terminating contract
- · Control process
- · Configuration management
- · Change management
- · Release and deployment management
19.Control, Monitor, and Measure
- · Monitoring the processes
- · Internal auditor
- · Development of metrics
- · Performance indicators and dashboards
- · Managing the reviews
- · Implementation of the continual improvement program
- · Preparing audits
- · Managing contractual disputes
20.Introduction to Lead Auditor
- · Definition of Lead Auditor
- · Conduct interview
- · Create and evaluate checklist
- · Questionnaires for data collection
- · Conduct document review
- · Evaluate the work done
- · Provide sample
Frequently Asked Questions
Why do I need ISO 20000 Lead Auditor Training in Madagascar?
ISO 20000 Lead Auditor Training is conducted through highly experienced trainers. During the course of training, participants gain an in-depth understanding of the standard through case studies and discussions. Participants can engage in interactive sessions to understand the audit policy and procedures while attending the training session. This helps in clearing the exam without any hassles.
Do you provide online ISO 20000 Lead Auditor Training in Madagascar?
Yes, participants can opt for the live online instructor-led method of Training. The online training session requires professionals and instructors to log in at the same time. This enables candidates to attend the session from their home or office.
What will I receive on completion of ISO 20000 Lead Auditor Training?
Participants will receive a course completion certificate at the end of ISO 20000 Lead Auditor Training Session.
When can I take up mock tests?
The mock tests can be accessed by students on completion of the ISO 20000 Lead Auditor Training.
When is the ISO 20000 Lead Auditor Exam conducted in Madagascar?
The ISO 20000 Lead Auditor Exam is conducted at the end of the training session.
How long is the ISO 20000 Lead Auditor Exam?
The ISO 20000 Lead Auditor Exam is conducted for 2 hours.
How can I pass the ISO 20000 Lead Auditor Exam in Madagascar?
Participants need to score 70% or more to pass the exam.
What is IT service management system?
IT service management system is instilled within the organization in accordance with ISO 20000 Standard. Implementing IT SMS within the organizational framework helps to improve the delivery of IT services. Certified professionals engage in enhancing the satisfaction levels of customers procuring IT services from the organization. This further helps organizations to achieve their desired goals and gain credibility in the industry.
What is the role of ISO 20000 Lead Auditor?
A certified ISO 20000 Lead Auditor indulges in preparing for the audit, leading the audit team, carrying out IT SMS audit, and reporting the findings.
Who can acquire ISO 20000 Lead Auditor Certification in Madagascar?
Managers, IT SMS team members, technical experts, and individuals who meet the prerequisites can take up the certification.
What are the advantages of ISO 20000 Lead Auditor Certification in Madagascar?
ISO 20000 Lead Auditor Certification is recognized internationally. Candidates pursuing the certification can look for career opportunities on a larger scale. Possessing the advanced skillset further helps individuals to land their dream jobs and earn higher salaries.
ISO 20000 Lead Auditor Examination Procedure
Attend intense 4 day ISO 20000 Lead Auditor Training offered by Unichrone. Fulfil all the requirements specified by the TUV-SUD before the examination.
Apply for the ISO 20000 Lead Auditor Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.
Get certified ISO 20000 Lead Auditor after clearing the exam. You will receive an email confirming the status.
What our customers say
Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.
Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.
Technical Director MCI Ltd
Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.
Head Of Operations
Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.
I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.
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