ISO 20000 Lead Auditor Certification for ITSMS improvement
To make the most of the available IT services, organizations need effective ITSMS. It is high time they were aware of the benefits of implementing IT service management systems. Simply installing them isn’t adequate to optimize IT services for business needs. They require individuals pursuing ISO 20000 Lead Auditor Certification in Malta. Such professionals can determine the scope of information technology management systems. They are familiar with the methods of both on-site and remote auditing. These audits quickly detect the errors in IT service management systems and report them for being resolved. The certification enhances the career scope of individuals and paves their way for alluring job opportunities. They are sought after by organizations for their immense knowledge about the regulations of ISO 20000. This knowledge enables them to keep ITSMS updated by pointing out the discrepancies with the ISO standard, if any. The widespread digitization in all economic sectors is responsible for the never-ending demand of professionals.
What is in store for ISO 20000 accredited organizations?
ISO 20000 certified organizations demonstrate an authenticated ITSMS. Not only can they reach their business goals but even consumers can rely on their services. This ISO standard is essential for IT service providers and other digitized organizations to maintain their reputation. Such businesses can assure the confidentiality of private information to their clients. This is the most significant reason behind the increasing popularity of accredited IT service management systems. The practices that organizations need to follow to become ISO compliant, strengthen their foundation in the process. They can also stay protected against the unwanted consequences of cyber attacks.
Why attend ISO 20000 Lead Auditor Training in Malta?
Individuals attending ISO 20000 Lead Auditor Training can thoroughly comprehend the ISO standard. They become adept at delegating tasks to the audit team members for conducting flawless audit sessions. Aspirants become conversant with the ITSMS processes in compliance with the ISO requirements. They can detect the improvement areas in IT service management systems and help organizations focus on them. Organizations become attentive due to their efforts and expertise in figuring out the errors. Lead auditors, audit managers, quality assurance professionals, IT service managers, and compliance managers highly benefit from this training course.
Corporate Group Training
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- Customized Training
- Live Instructor-led
- Onsite / Online
- Flexible Dates
ISO 20000 Lead Auditor Exam Format | |
Exam Name | ISO 20000 Lead Auditor Certification Exam |
Exam Format | Multiple Choice, Subjective, Essay Type |
Total Questions | 20 Questions |
Passing Score | Minimum 70% marks |
Exam Duration | 2 hours |
Key Features of ISO 20000 Lead Auditor Certification Training in Malta
We ensure that candidates become abreast of the information technology principles, business case preparation, and documentation of audit processes. Our training course enables them to understand the needs and expectations of parties interested in the ISO audits of ITSMS. We introduce individuals to audit types, terminologies, and benefits. They become well-versed in both process and evidence based approach. The purpose of the audit session and its various stages are given paramount importance in our course. Candidates understand the organizational context of the ISO regulations. This training program enables them to clear the certification examination and the ISO 20000 Lead Auditor interviews
- 4 Day Interactive Instructor –led Online/Classroom or Group Training in Malta
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Lead Auditor course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Lead Auditor Training Course schedule in Malta
ISO 20000 Lead Auditor Certification Benefits
Higher Salary
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Individual accomplishments
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Gain credibility
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
Sophisticated skillset
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Lead Auditor Course Curriculum
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Module 1: Information Technology Service Management (ITSM)
Topics
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
-
Module 2: Introduction and Background to ISO/IEC 20000
Topics
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
-
Module 3: Scope
Topics
- · General
- · Application
-
Module 4: Terms and Definitions
Topics
- · Introduction
- · Terms Specific to Management System Standards
- · Terms Specific to Service Management
-
Module 5: Context of the Organisation
Topics
- · Understanding the Organisation and its Context
- · Understanding the Needs and Expectations of Interested Parties
- · Determining the Scope of the Service Management System
- · Service Management System
-
Module 6: Introduction to Auditing
Topics
- · Define auditing
- · Types of audit- Internal- External
- · Audit terminology
- · Benefits of auditing
-
Module 7: Auditing Roles and Principles
Topics
- · Auditor
- · Auditee
- · Audit team
- · Guides and observers
- · Lead auditor
- · Audit management
- · Maintaining confidentiality
- · Independence
- · Evidence-based approach
- · Integrity
- · Fair presentation of audit reports
-
Module 8: Responsibilities of the Auditor
Topics
- · Management of personnel
- · Preparation checklists
- · Scope of work
- · Managing audit programmes
- · Communication at all levels of organisation
-
Module 9: Skills and Competencies of an Internal Auditor
Topics
- · Personal attributes
- · Knowledge
- · Skills
- · Education and experience
-
Module 10: Purpose of Internal Auditing
Topics
- · Detection
- · Sampling for Auditors
- · Nonconformities
- · Agreeing Nonconformities
- · Categorise Nonconformities
- · Protection and Prevention
- · Corrective Action
- · Checking Corrective Action
- · Listing of Corrective Actions Requests
-
Module 11: Leadership
Topics
- · Leadership and Commitment
- · Policy
- · Organisational Roles, Responsibilities, and Authorities
-
Module 12: Planning
Topics
- · Actions to Address Risks and Opportunities
- · Service Management Objectives and Planning to Achieve Them
- · Plan the Service Management System
-
Module 13: Support of the Service Management System
Topics
- · Resources
- · Competence
- · Awareness
- · Communication
- · Documented Information
- · Knowledge
-
Module 14: Implementation Guidance and Types
Topics
- · Service Delivery Process
- · Resolution Process
- · Relationship Process
- · Control Process
-
Module 15: Control, Monitor, and Measure
Topics
- · Monitoring the Processes
- · Internal Auditor
- · Development of Metrics
- · Performance Indicators and Dashboards
- · Managing the Reviews
- · Implementation of the Continual Improvement Programme
- · Preparing Audits
- · Managing Contractual Disputes
-
Module 16: Operation of the Service Management System
Topics
- · Operational Planning and Control
- · Service Portfolio
- · Relationship and Agreement
- · Supply and Demand
- · Service Design, Build, and Transition
- · Resolution and Fulfilment
- · Service Assurance
-
Module 17: Introduction to Lead Auditor
Topics
- · Definition of Lead Auditor
- · Benefits of Auditing
-
Module 18: On-Site Auditing
Topics
- · On-Site Auditing Objectives
- · Conduct Interview
- · Create and Evaluate Checklist
- · Questionnaires for Data Collection
- · Conduct Document Review
- · Evaluate the Work Done
- · Provide Sample
-
Module 19: Remote Auditing
Topics
- · Introduction
- · Benefits of Remote Auditing
- · Barriers of Remote Auditing
- · Observe Work Through Surveillance at Workplace
- · Types of Surveillance
- · Enhancing Interaction Through Communication
- · Conduct Document Reviews with Auditees
- · Data Analysis
-
Module 20: Methods
Topics
- · Interviews
- · Observations
- · Review of Documents and Records
-
Module 21: Audit Report
Topics
- · Scope of Report
- · Identify the Criteria of the Report
- · Identification of Team
- · Dates and Locations Where Audit Activity is Conducted
- · Conclusion
- · Distribution of Lists
- · Follow Up the Action Plan
- · Identifying Good Practices
- · Confirmation that the Objective has been Achieved
- · Audit Plan Including Schedule
-
Module 22: Conducting ISO 20000 Audits
Topics
- · Communication During Auditing
- · Procedures and Test Plans
- · Audit Findings and Documentation
-
Module 23: Conclusion and Follow-Up
Topics
- · 9Conclusion
- · Follow-Up
- · Documentation
- · Quality Reviews
- · Closing Meetings
- · Evaluation of the Action Plan
- · Surveillance Audit
- · Internal Auditor Management Programme
-
Module 24: Performance Evaluation
Topics
- · Monitoring, Measurement, Analysis, and Evaluation
- · Internal Audit
- · Management Review
- · Service Reporting
-
Module 25: Improvement
Topics
- · Nonconformity and Corrective Action
- · Continual Improvement
Frequently Asked Questions
Why do I need ISO 20000 Lead Auditor Training in Malta?
ISO 20000 Lead Auditor Training is conducted through highly experienced trainers. During the course of training, participants gain an in-depth understanding of the standard through case studies and discussions. Participants can engage in interactive sessions to understand the audit policy and procedures while attending the training session. This helps in clearing the exam without any hassles.
Do you provide online ISO 20000 Lead Auditor Training in Malta?
Yes, participants can opt for the live online instructor-led method of Training. The online training session requires professionals and instructors to log in at the same time. This enables candidates to attend the session from their home or office.
What will I receive on completion of ISO 20000 Lead Auditor Training?
Participants will receive a course completion certificate at the end of ISO 20000 Lead Auditor Training Session.
When can I take up mock tests?
The mock tests can be accessed by students on completion of the ISO 20000 Lead Auditor Training.
How is ISO 20000 Lead Auditor Training conducted in Malta?
ISO 20000 Lead Auditor Training is conducted in both online and offline modes in Malta.
What are other ISO 20000 Certifications provided by Unichrone?
Unichrone offers ISO 20000 Foundation and ISO 20000 Lead Implementer Certification in Malta.
What is the duration of ISO 20000 Lead Auditor Training in Malta?
ISO 20000 Lead Auditor Training is conducted for 4 days in Malta.
How long does it take for an organization to get ISO 20000 Certification?
It may take 4 to 6 months to get ISO 20000 Certification depending on the size and complexity of the organization.
Is it mandatory to enroll in ISO 20000 Lead Auditor Certification Training in Malta?
Yes, Individuals who want to get the ISO 20000 Lead Auditor Certification must take ISO 20000 Lead Auditor Training course. Highly experienced and accredited instructors in Unichrone assist them in mastering ITSMS auditing procedures. After completing the training session, trainees can attempt the exam and earn the certification.
What are the steps in preparing for the ISO 20000 audit?
The steps in preparing ISO 20000 audit are as follows:
- Prepare all materials related to ISO 20000 audit
- Conduct internal audits
- Implement corrective actions
- Management review
- Monitor objectives
What costs will I incur while pursuing ISO 20000 Lead Auditor Certification?
Individuals incur the cost of training and exam while pursuing ISO 20000 Lead Auditor Certification.
When is the ISO 20000 Lead Auditor Exam conducted in Malta?
The ISO 20000 Lead Auditor Exam is conducted at the end of the training session.
How long is the ISO 20000 Lead Auditor Exam?
The ISO 20000 Lead Auditor Exam is conducted for 2 hours.
How can I pass the ISO 20000 Lead Auditor Exam in Malta?
Participants need to score 70% or more to pass the exam.
What is the ISO 20000 Lead Auditor Exam format in Malta?
ISO 20000 Lead Auditor is an online exam. It consists of 20 multiple choice questions with a time duration of 2 hours.
Can I retake ISO 20000 Lead Auditor Exam?
Yes, candidates can retake ISO 20000 Lead Auditor Exam by paying an additional exam fee.
What is the cost of the ISO 20000 Lead Auditor Exam?
There is no separate fee for ISO 20000 Lead Auditor Exam, it is included in the ISO 20000 Lead Auditor Training fee.
When can I schedule for ISO 20000 Lead Auditor Exam in Malta?
Candidates can schedule ISO 20000 Lead Auditor Exam after completing ISO 20000 Lead Auditor Training in Malta.
What is IT service management system?
IT service management system is instilled within the organization in accordance with ISO 20000 Standard. Implementing IT SMS within the organizational framework helps to improve the delivery of IT services. Certified professionals engage in enhancing the satisfaction levels of customers procuring IT services from the organization. This further helps organizations to achieve their desired goals and gain credibility in the industry.
What is the role of ISO 20000 Lead Auditor?
A certified ISO 20000 Lead Auditor indulges in preparing for the audit, leading the audit team, carrying out IT SMS audit, and reporting the findings.
Who can acquire ISO 20000 Lead Auditor Certification in Malta?
Managers, IT SMS team members, technical experts, and individuals who meet the prerequisites can take up the certification.
What are the advantages of ISO 20000 Lead Auditor Certification in Malta?
ISO 20000 Lead Auditor Certification is recognized internationally. Candidates pursuing the certification can look for career opportunities on a larger scale. Possessing the advanced skillset further helps individuals to land their dream jobs and earn higher salaries.
Why does an organization conduct internal audit for ISO 20000 standard?
The organization performs an internal audit to ensure that the IT SMS implemented within the organization fulfills the requirements of the ISO 20000 standard.
Is ISO 20000 Lead Auditor Certification worth it?
ISO 20000 Lead Auditor Certificate enhances professionals' skills in performing ISO 20000 audits, thereby adding value to their resumes. Therefore, ISO 20000 Lead Auditor Certification holders are more likely to get jobs and earn more salaries than non-certified experts. As a result, earning an ISO 20000 Lead Auditor Certificate is well worth the effort.
How do I qualify to be an ISO 20000 Lead Auditor?
An individual can become ISO 20000 Lead Auditor after completing ISO 20000 Lead Auditor Training and passing the exam conducted at the end of training.
What is the difference: ISO 20000 internal audit vs ISO 20000 external audit?
ISO 20000 internal audit is conducted by an auditor within the organization to verify the IT SMS compliance with ISO 20000 standard. On the other hand, ISO 20000 external audit is conducted by a third-party auditor to assess the ISO 20000 requirements for obtaining ISO 20000 Certification.
What is the validity of the ISO 20000 Lead Auditor Certificate?
ISO 20000 Lead Auditor Certificate is valid for a lifetime.
How is the ISO 20000 audit conducted?
ISO 20000 is conducted in two stages:
- Stage 1: Identify the organization's readiness for ISO 20000 Certification.
- Stage 2: Assess IT SMS compliance with ISO 20000 standard requirement.
How does an organization become ISO 20000 Certified?
The following are the steps to become ISO 20000 Certified:
- Obtain management support
- Establish the project
- Perform assessment and gap analysis
- Define scope, management intention, responsibilities
- Implement processes and functions
- Perform training and awareness programs
- Operate the SMS
- Implement the Continual Service Improvement concept
- Conduct the internal and external audit
- Get ISO 20000 Certified
What are the phases in ISO 20000 internal audit?
The following are the five phases of the ISO 20000 internal audit
- Selection
- Planning
- Execution
- Reporting
- Follow-Up
Why does an organization hire ISO 20000 Lead Auditor Certificate holders?
ISO 20000 Lead Auditor Certificate holders professionals possess knowledge of conducting IT SMS audit in an organization. As a result, the organization hires those professionals to assist them in conducting audits within the structure.
How much does the ISO 20000 Lead Auditor Certification cost?
The cost of acquiring this certification is negligible in comparison to its significant benefits.
ISO 20000 Lead Auditor Examination Procedure
PREPARE
Attend intense 4 day ISO 20000 Lead Auditor Training offered by Unichrone. Fulfil all the requirements before the examination.
APPLY
Apply for the ISO 20000 Lead Auditor Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.
ACQUIRE
Get certified ISO 20000 Lead Auditor after clearing the exam. You will receive an email confirming the status.
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How valuable is ISO 20000 Lead Auditor Certification in Malta?
Businesses that comply with ISO 20000 standard conduct audits to assess the effectiveness of the organization’s IT Service Management and its overall performance. Businesses tend to hire ISO 20000 Lead Auditors to conduct audits of their IT SMS. Such professionals possess knowledge of audit principles, techniques, and procedures and are responsible for conducting IT Service Management System audit within the organization.
Why is obtaining ISO 20000 Lead Auditor Certificate valuable?
ISO 20000 Lead Auditor Certificate in Malta is awarded to individuals who are experts in conducting an IT SMS audit in an organization. With this credential, professionals can help the company in performing both internal and external audits. Moreover, it opens up a plethora of opportunities for individuals and ensures their job security. Owning this internationally recognized certificate can help professionals to land their dream jobs.
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