ISO 20000 Lead Auditor Certification for ITSMS improvement
To make the most of the available IT services, organizations need effective ITSMS. It is high time they were aware of the benefits of implementing IT service management systems. Simply installing them isn’t adequate to optimize IT services for business needs. They require individuals pursuing ISO 20000 Lead Auditor Certification in Paraguay. Such professionals can determine the scope of information technology management systems. They are familiar with the methods of both on-site and remote auditing. These audits quickly detect the errors in IT service management systems and report them for being resolved. The certification enhances the career scope of individuals and paves their way for alluring job opportunities. They are sought after by organizations for their immense knowledge about the regulations of ISO 20000. This knowledge enables them to keep ITSMS updated by pointing out the discrepancies with the ISO standard, if any. The widespread digitization in all economic sectors is responsible for the never-ending demand of professionals.
What is in store for ISO 20000 accredited organizations?
ISO 20000 certified organizations demonstrate an authenticated ITSMS. Not only can they reach their business goals but even consumers can rely on their services. This ISO standard is essential for IT service providers and other digitized organizations to maintain their reputation. Such businesses can assure the confidentiality of private information to their clients. This is the most significant reason behind the increasing popularity of accredited IT service management systems. The practices that organizations need to follow to become ISO compliant, strengthen their foundation in the process. They can also stay protected against the unwanted consequences of cyber attacks.
Why attend ISO 20000 Lead Auditor Training in Paraguay?
Individuals attending ISO 20000 Lead Auditor Training can thoroughly comprehend the ISO standard. They become adept at delegating tasks to the audit team members for conducting flawless audit sessions. Aspirants become conversant with the ITSMS processes in compliance with the ISO requirements. They can detect the improvement areas in IT service management systems and help organizations focus on them. Organizations become attentive due to their efforts and expertise in figuring out the errors. Lead auditors, audit managers, quality assurance professionals, IT service managers, and compliance managers highly benefit from this training course.
Corporate Group Training
- Customized Training
- Live Instructor-led
- Onsite / Online
- Flexible Dates
ISO 20000 Lead Auditor Exam Format | |
Exam Name | ISO 20000 Lead Auditor Certification Exam |
Exam Format | Multiple Choice, Subjective, Essay Type |
Total Questions | 20 Questions |
Passing Score | Minimum 70% marks |
Exam Duration | 2 hours |
Key Features of ISO 20000 Lead Auditor Certification Training in Paraguay
We ensure that candidates become abreast of the information technology principles, business case preparation, and documentation of audit processes. Our training course enables them to understand the needs and expectations of parties interested in the ISO audits of ITSMS. We introduce individuals to audit types, terminologies, and benefits. They become well-versed in both process and evidence based approach. The purpose of the audit session and its various stages are given paramount importance in our course. Candidates understand the organizational context of the ISO regulations. This training program enables them to clear the certification examination and the ISO 20000 Lead Auditor interviews
- 4 Day Interactive Instructor –led Online/Classroom or Group Training in Paraguay
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Lead Auditor course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Lead Auditor Training Course schedule in Paraguay
ISO 20000 Lead Auditor Certification Benefits
Higher Salary
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Individual accomplishments
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Gain credibility
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
Sophisticated skillset
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Lead Auditor Course Curriculum
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Module 1: Information Technology Service Management (ITSM)
Topics
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
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Module 2: Introduction and Background to ISO/IEC 20000
Topics
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
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Module 3: Scope
Topics
- · General
- · Application
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Module 4: Terms and Definitions
Topics
- · Introduction
- · Terms Specific to Management System Standards
- · Terms Specific to Service Management
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Module 5: Context of the Organisation
Topics
- · Understanding the Organisation and its Context
- · Understanding the Needs and Expectations of Interested Parties
- · Determining the Scope of the Service Management System
- · Service Management System
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Module 6: Introduction to Auditing
Topics
- · Define auditing
- · Types of audit- Internal- External
- · Audit terminology
- · Benefits of auditing
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Module 7: Auditing Roles and Principles
Topics
- · Auditor
- · Auditee
- · Audit team
- · Guides and observers
- · Lead auditor
- · Audit management
- · Maintaining confidentiality
- · Independence
- · Evidence-based approach
- · Integrity
- · Fair presentation of audit reports
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Module 8: Responsibilities of the Auditor
Topics
- · Management of personnel
- · Preparation checklists
- · Scope of work
- · Managing audit programmes
- · Communication at all levels of organisation
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Module 9: Skills and Competencies of an Internal Auditor
Topics
- · Personal attributes
- · Knowledge
- · Skills
- · Education and experience
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Module 10: Purpose of Internal Auditing
Topics
- · Detection
- · Sampling for Auditors
- · Nonconformities
- · Agreeing Nonconformities
- · Categorise Nonconformities
- · Protection and Prevention
- · Corrective Action
- · Checking Corrective Action
- · Listing of Corrective Actions Requests
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Module 11: Leadership
Topics
- · Leadership and Commitment
- · Policy
- · Organisational Roles, Responsibilities, and Authorities
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Module 12: Planning
Topics
- · Actions to Address Risks and Opportunities
- · Service Management Objectives and Planning to Achieve Them
- · Plan the Service Management System
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Module 13: Support of the Service Management System
Topics
- · Resources
- · Competence
- · Awareness
- · Communication
- · Documented Information
- · Knowledge
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Module 14: Implementation Guidance and Types
Topics
- · Service Delivery Process
- · Resolution Process
- · Relationship Process
- · Control Process
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Module 15: Control, Monitor, and Measure
Topics
- · Monitoring the Processes
- · Internal Auditor
- · Development of Metrics
- · Performance Indicators and Dashboards
- · Managing the Reviews
- · Implementation of the Continual Improvement Programme
- · Preparing Audits
- · Managing Contractual Disputes
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Module 16: Operation of the Service Management System
Topics
- · Operational Planning and Control
- · Service Portfolio
- · Relationship and Agreement
- · Supply and Demand
- · Service Design, Build, and Transition
- · Resolution and Fulfilment
- · Service Assurance
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Module 17: Introduction to Lead Auditor
Topics
- · Definition of Lead Auditor
- · Benefits of Auditing
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Module 18: On-Site Auditing
Topics
- · On-Site Auditing Objectives
- · Conduct Interview
- · Create and Evaluate Checklist
- · Questionnaires for Data Collection
- · Conduct Document Review
- · Evaluate the Work Done
- · Provide Sample
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Module 19: Remote Auditing
Topics
- · Introduction
- · Benefits of Remote Auditing
- · Barriers of Remote Auditing
- · Observe Work Through Surveillance at Workplace
- · Types of Surveillance
- · Enhancing Interaction Through Communication
- · Conduct Document Reviews with Auditees
- · Data Analysis
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Module 20: Methods
Topics
- · Interviews
- · Observations
- · Review of Documents and Records
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Module 21: Audit Report
Topics
- · Scope of Report
- · Identify the Criteria of the Report
- · Identification of Team
- · Dates and Locations Where Audit Activity is Conducted
- · Conclusion
- · Distribution of Lists
- · Follow Up the Action Plan
- · Identifying Good Practices
- · Confirmation that the Objective has been Achieved
- · Audit Plan Including Schedule
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Module 22: Conducting ISO 20000 Audits
Topics
- · Communication During Auditing
- · Procedures and Test Plans
- · Audit Findings and Documentation
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Module 23: Conclusion and Follow-Up
Topics
- · 9Conclusion
- · Follow-Up
- · Documentation
- · Quality Reviews
- · Closing Meetings
- · Evaluation of the Action Plan
- · Surveillance Audit
- · Internal Auditor Management Programme
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Module 24: Performance Evaluation
Topics
- · Monitoring, Measurement, Analysis, and Evaluation
- · Internal Audit
- · Management Review
- · Service Reporting
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Module 25: Improvement
Topics
- · Nonconformity and Corrective Action
- · Continual Improvement