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ISO 20000 Lead Auditor Certification Training in Tanzania

As per International Standards

  • Online/Group Sessions
  • 4 Days
  • Examination Included
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ISO 20000 Lead Auditor Certification Training Course in other cities of Tanzania

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ISO 20000 Lead Auditor Certification for ITSMS improvement

To make the most of the available IT services, organizations need effective ITSMS. It is high time they were aware of the benefits of implementing IT service management systems. Simply installing them isn’t adequate to optimize IT services for business needs. They require individuals pursuing ISO 20000 Lead Auditor Certification in Tanzania. Such professionals can determine the scope of information technology management systems. They are familiar with the methods of both on-site and remote auditing. These audits quickly detect the errors in IT service management systems and report them for being resolved. The certification enhances the career scope of individuals and paves their way for alluring job opportunities. They are sought after by organizations for their immense knowledge about the regulations of ISO 20000. This knowledge enables them to keep ITSMS updated by pointing out the discrepancies with the ISO standard, if any. The widespread digitization in all economic sectors is responsible for the never-ending demand of professionals.

What is in store for ISO 20000 accredited organizations?

ISO 20000 certified organizations demonstrate an authenticated ITSMS. Not only can they reach their business goals but even consumers can rely on their services. This ISO standard is essential for IT service providers and other digitized organizations to maintain their reputation. Such businesses can assure the confidentiality of private information to their clients. This is the most significant reason behind the increasing popularity of accredited IT service management systems. The practices that organizations need to follow to become ISO compliant, strengthen their foundation in the process. They can also stay protected against the unwanted consequences of cyber attacks.

Why attend ISO 20000 Lead Auditor Training in Tanzania?

Individuals attending ISO 20000 Lead Auditor Training can thoroughly comprehend the ISO standard. They become adept at delegating tasks to the audit team members for conducting flawless audit sessions. Aspirants become conversant with the ITSMS processes in compliance with the ISO requirements. They can detect the improvement areas in IT service management systems and help organizations focus on them. Organizations become attentive due to their efforts and expertise in figuring out the errors. Lead auditors, audit managers, quality assurance professionals, IT service managers, and compliance managers highly benefit from this training course.

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ISO 20000 Lead Auditor Exam Format
Exam Name ISO 20000 Lead Auditor Certification Exam
Exam Format Multiple Choice, Subjective, Essay Type
Total Questions 20 Questions
Passing Score Minimum 70% marks
Exam Duration 2 hours

Key Features of ISO 20000 Lead Auditor Certification Training in Tanzania

We ensure that candidates become abreast of the information technology principles, business case preparation, and documentation of audit processes. Our training course enables them to understand the needs and expectations of parties interested in the ISO audits of ITSMS. We introduce individuals to audit types, terminologies, and benefits. They become well-versed in both process and evidence based approach. The purpose of the audit session and its various stages are given paramount importance in our course. Candidates understand the organizational context of the ISO regulations. This training program enables them to clear the certification examination and the ISO 20000 Lead Auditor interviews

  • 4 Day Interactive Instructor –led Online/Classroom or Group Training in Tanzania
  • Course study materials designed by subject matter experts
  • Mock Tests to prepare in a best way
  • Highly qualified, expert & accredited trainers with vast experience
  • Enrich with Industry best practices and case studies and present trends
  • ISO 20000 Lead Auditor course adhered with International Standards
  • End-to-end support via phone, mail, and chat
  • Convenient Weekday/Weekend ISO 20000 Lead Auditor Training Course schedule in Tanzania

ISO 20000 Lead Auditor Certification Benefits

Higher Salary

With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field

Individual accomplishments

Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification

Gain credibility

Owning the certification makes it easier to earn the trust and respect of professionals working in the same field

Rigorous study plan

The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt

Diverse job roles

Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization

Sophisticated skillset

With this certification, individuals acquire refined skills and techniques required to play their part in an organization

ISO 20000 Lead Auditor Course Curriculum

  • Topics

    • · Business case and initial design of the ITSMS
    • · Define the scope of ITSMS
    • · IT Service Management
    • · Benefits of IT Service Management
    • · ITSMS policy
    • · Documentation of process and procedures
    • · Define management systems and process approach
    • · Presentation of standards and their comparisons
    • · Fundamental principles of Information Technology
    • · Preliminary analysis and determining the level of existing information technology
    • · Develop a project plan
    • · Accounting the IT services; accounting and budgeting

  • Topics

    • · What Is ISO/IEC 20000?
    • · Benefits of ISO/IEC 20000
    • · ISO/IEC 20000 – parts

  • Topics

    • · General
    • · Application

  • Topics

    • · Introduction
    • · Terms Specific to Management System Standards
    • · Terms Specific to Service Management

  • Topics

    • · Understanding the Organisation and its Context
    • · Understanding the Needs and Expectations of Interested Parties
    • · Determining the Scope of the Service Management System
    • · Service Management System

  • Topics

    • · Define auditing
    • · Types of audit- Internal- External
    • · Audit terminology
    • · Benefits of auditing

  • Topics

    • · Auditor
    • · Auditee
    • · Audit team
    • · Guides and observers
    • · Lead auditor
    • · Audit management
    • · Maintaining confidentiality
    • · Independence
    • · Evidence-based approach
    • · Integrity
    • · Fair presentation of audit reports

  • Topics

    • · Management of personnel
    • · Preparation checklists
    • · Scope of work
    • · Managing audit programmes
    • · Communication at all levels of organisation

  • Topics

    • · Personal attributes
    • · Knowledge
    • · Skills
    • · Education and experience

  • Topics

    • · Detection
    • · Sampling for Auditors
    • · Nonconformities
    • · Agreeing Nonconformities
    • · Categorise Nonconformities
    • · Protection and Prevention
    • · Corrective Action
    • · Checking Corrective Action
    • · Listing of Corrective Actions Requests

  • Topics

    • · Leadership and Commitment
    • · Policy
    • · Organisational Roles, Responsibilities, and Authorities

  • Topics

    • · Actions to Address Risks and Opportunities
    • · Service Management Objectives and Planning to Achieve Them
    • · Plan the Service Management System

  • Topics

    • · Resources
    • · Competence
    • · Awareness
    • · Communication
    • · Documented Information
    • · Knowledge

  • Topics

    • · Service Delivery Process
    • · Resolution Process
    • · Relationship Process
    • · Control Process

  • Topics

    • · Monitoring the Processes
    • · Internal Auditor
    • · Development of Metrics
    • · Performance Indicators and Dashboards
    • · Managing the Reviews
    • · Implementation of the Continual Improvement Programme
    • · Preparing Audits
    • · Managing Contractual Disputes

  • Topics

    • · Operational Planning and Control
    • · Service Portfolio
    • · Relationship and Agreement
    • · Supply and Demand
    • · Service Design, Build, and Transition
    • · Resolution and Fulfilment
    • · Service Assurance

  • Topics

    • · Definition of Lead Auditor
    • · Benefits of Auditing

  • Topics

    • · On-Site Auditing Objectives
    • · Conduct Interview
    • · Create and Evaluate Checklist
    • · Questionnaires for Data Collection
    • · Conduct Document Review
    • · Evaluate the Work Done
    • · Provide Sample

  • Topics

    • · Introduction
    • · Benefits of Remote Auditing
    • · Barriers of Remote Auditing
    • · Observe Work Through Surveillance at Workplace
    • · Types of Surveillance
    • · Enhancing Interaction Through Communication
    • · Conduct Document Reviews with Auditees
    • · Data Analysis

  • Topics

    • · Interviews
    • · Observations
    • · Review of Documents and Records

  • Topics

    • · Scope of Report
    • · Identify the Criteria of the Report
    • · Identification of Team
    • · Dates and Locations Where Audit Activity is Conducted
    • · Conclusion
    • · Distribution of Lists
    • · Follow Up the Action Plan
    • · Identifying Good Practices
    • · Confirmation that the Objective has been Achieved
    • · Audit Plan Including Schedule

  • Topics

    • · Communication During Auditing
    • · Procedures and Test Plans
    • · Audit Findings and Documentation

  • Topics

    • · 9Conclusion
    • · Follow-Up
    • · Documentation
    • · Quality Reviews
    • · Closing Meetings
    • · Evaluation of the Action Plan
    • · Surveillance Audit
    • · Internal Auditor Management Programme

  • Topics

    • · Monitoring, Measurement, Analysis, and Evaluation
    • · Internal Audit
    • · Management Review
    • · Service Reporting

  • Topics

    • · Nonconformity and Corrective Action
    • · Continual Improvement

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Frequently Asked Questions

Why do I need ISO 20000 Lead Auditor Training in Tanzania?

ISO 20000 Lead Auditor Training is conducted through highly experienced trainers. During the course of training, participants gain an in-depth understanding of the standard through case studies and discussions. Participants can engage in interactive sessions to understand the audit policy and procedures while attending the training session. This helps in clearing the exam without any hassles.

Do you provide online ISO 20000 Lead Auditor Training in Tanzania?

Yes, participants can opt for the live online instructor-led method of Training. The online training session requires professionals and instructors to log in at the same time. This enables candidates to attend the session from their home or office.

What will I receive on completion of ISO 20000 Lead Auditor Training?

Participants will receive a course completion certificate at the end of ISO 20000 Lead Auditor Training Session.

When can I take up mock tests?

The mock tests can be accessed by students on completion of the ISO 20000 Lead Auditor Training.

How is ISO 20000 Lead Auditor Training conducted in Tanzania?

ISO 20000 Lead Auditor Training is conducted in both online and offline modes in Tanzania.

What are other ISO 20000 Certifications provided by Unichrone?

Unichrone offers ISO 20000 Foundation and ISO 20000 Lead Implementer Certification in Tanzania.

What is the duration of ISO 20000 Lead Auditor Training in Tanzania?

ISO 20000 Lead Auditor Training is conducted for 4 days in Tanzania.

How long does it take for an organization to get ISO 20000 Certification?

It may take 4 to 6 months to get ISO 20000 Certification depending on the size and complexity of the organization.

Is it mandatory to enroll in ISO 20000 Lead Auditor Certification Training in Tanzania?

Yes, Individuals who want to get the ISO 20000 Lead Auditor Certification must take ISO 20000 Lead Auditor Training course. Highly experienced and accredited instructors in Unichrone assist them in mastering ITSMS auditing procedures. After completing the training session, trainees can attempt the exam and earn the certification.

What are the steps in preparing for the ISO 20000 audit?

The steps in preparing ISO 20000 audit are as follows:

  • Prepare all materials related to ISO 20000 audit
  • Conduct internal audits
  • Implement corrective actions
  • Management review
  • Monitor objectives

What costs will I incur while pursuing ISO 20000 Lead Auditor Certification?

Individuals incur the cost of training and exam while pursuing ISO 20000 Lead Auditor Certification.

When is the ISO 20000 Lead Auditor Exam conducted in Tanzania?

The ISO 20000 Lead Auditor Exam is conducted at the end of the training session.

How long is the ISO 20000 Lead Auditor Exam?

The ISO 20000 Lead Auditor Exam is conducted for 2 hours.

How can I pass the ISO 20000 Lead Auditor Exam in Tanzania?

Participants need to score 70% or more to pass the exam.

What is the ISO 20000 Lead Auditor Exam format in Tanzania?

ISO 20000 Lead Auditor is an online exam. It consists of 20 multiple choice questions with a time duration of 2 hours.

Can I retake ISO 20000 Lead Auditor Exam?

Yes, candidates can retake ISO 20000 Lead Auditor Exam by paying an additional exam fee.

What is the cost of the ISO 20000 Lead Auditor Exam?

There is no separate fee for ISO 20000 Lead Auditor Exam, it is included in the ISO 20000 Lead Auditor Training fee.

When can I schedule for ISO 20000 Lead Auditor Exam in Tanzania?

Candidates can schedule ISO 20000 Lead Auditor Exam after completing ISO 20000 Lead Auditor Training in Tanzania.

What is IT service management system?

IT service management system is instilled within the organization in accordance with ISO 20000 Standard. Implementing IT SMS within the organizational framework helps to improve the delivery of IT services. Certified professionals engage in enhancing the satisfaction levels of customers procuring IT services from the organization. This further helps organizations to achieve their desired goals and gain credibility in the industry.

What is the role of ISO 20000 Lead Auditor?

A certified ISO 20000 Lead Auditor indulges in preparing for the audit, leading the audit team, carrying out IT SMS audit, and reporting the findings.

Who can acquire ISO 20000 Lead Auditor Certification in Tanzania?

Managers, IT SMS team members, technical experts, and individuals who meet the prerequisites can take up the certification.

What are the advantages of ISO 20000 Lead Auditor Certification in Tanzania?

ISO 20000 Lead Auditor Certification is recognized internationally. Candidates pursuing the certification can look for career opportunities on a larger scale. Possessing the advanced skillset further helps individuals to land their dream jobs and earn higher salaries.

Why does an organization conduct internal audit for ISO 20000 standard?

The organization performs an internal audit to ensure that the IT SMS implemented within the organization fulfills the requirements of the ISO 20000 standard.

Is ISO 20000 Lead Auditor Certification worth it?

ISO 20000 Lead Auditor Certificate enhances professionals' skills in performing ISO 20000 audits, thereby adding value to their resumes. Therefore, ISO 20000 Lead Auditor Certification holders are more likely to get jobs and earn more salaries than non-certified experts. As a result, earning an ISO 20000 Lead Auditor Certificate is well worth the effort.

How do I qualify to be an ISO 20000 Lead Auditor?

An individual can become ISO 20000 Lead Auditor after completing ISO 20000 Lead Auditor Training and passing the exam conducted at the end of training.

What is the difference: ISO 20000 internal audit vs ISO 20000 external audit?

ISO 20000 internal audit is conducted by an auditor within the organization to verify the IT SMS compliance with ISO 20000 standard. On the other hand, ISO 20000 external audit is conducted by a third-party auditor to assess the ISO 20000 requirements for obtaining ISO 20000 Certification.

What is the validity of the ISO 20000 Lead Auditor Certificate?

ISO 20000 Lead Auditor Certificate is valid for a lifetime.

How is the ISO 20000 audit conducted?

ISO 20000 is conducted in two stages:

  • Stage 1: Identify the organization's readiness for ISO 20000 Certification.
  • Stage 2: Assess IT SMS compliance with ISO 20000 standard requirement.

How does an organization become ISO 20000 Certified?

The following are the steps to become ISO 20000 Certified:

  • Obtain management support
  • Establish the project
  • Perform assessment and gap analysis
  • Define scope, management intention, responsibilities
  • Implement processes and functions
  • Perform training and awareness programs
  • Operate the SMS
  • Implement the Continual Service Improvement concept
  • Conduct the internal and external audit
  • Get ISO 20000 Certified

What are the phases in ISO 20000 internal audit?

The following are the five phases of the ISO 20000 internal audit

  • Selection
  • Planning
  • Execution
  • Reporting
  • Follow-Up

Why does an organization hire ISO 20000 Lead Auditor Certificate holders?

ISO 20000 Lead Auditor Certificate holders professionals possess knowledge of conducting IT SMS audit in an organization. As a result, the organization hires those professionals to assist them in conducting audits within the structure.

How much does the ISO 20000 Lead Auditor Certification cost?

The cost of acquiring this certification is negligible in comparison to its significant benefits.

ISO 20000 Lead Auditor Examination Procedure

PREPARE

Attend intense 4 day ISO 20000 Lead Auditor Training offered by Unichrone. Fulfil all the requirements before the examination.

APPLY

Apply for the ISO 20000 Lead Auditor Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.

ACQUIRE

Get certified ISO 20000 Lead Auditor after clearing the exam. You will receive an email confirming the status.

What our customers say

Kenneth Beard

Project Manager

Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.

Tom Eeartman

Head-Supplier Management

Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.

Pavit Kenth

Technical Director MCI Ltd

Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.

Saad Alsheddi

Head Of Operations

Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.

Jernej Hercog

Manager-Engineering Services

I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.

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Select your city to view ISO 20000 Lead Auditor Certification Training Course Schedule in Tanzania

ISO 20000 Lead Auditor Training in Arusha
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ISO 20000 Lead Auditor Training in Mwanza

Faculty and Mentors

Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies

1200+

Instructors

20+

Minimum Experience

100+

Session Expertise

The Internationally acclaimed benchmark for ITSM that ensures IT services cater to business needs, is the ISO 20000 standard. It is the global yardstick to be followed by organizations in standardizing their IT service management systems.

A certified ISO 20000 Lead Auditor can pursue the role of IT auditors, IT audit consultant, technical consultant, IT manager, IT lead auditor, IT engineers, and so on.

Yes, it is. Information security practitioners too have to conduct audits in specific IT areas to identify vulnerabilities and keep them in check. ISO 20000 Lead Auditor Certification expands their area of auditing from cyber network to the entire management of IT services.

This certification empowers individuals to monitor ITSMS and ensure that organizations make the most of their IT services. Thus, it is helpful for IT governance professionals who look after the compliance of IT services with business requirements.

Detecting IT service management risks is easier for risk managers who possess this certification. Certified individuals become the best in their craft and scale professional heights.

Certified lead auditors are most eligible for the designation of compliance manager. They are adept at ensuring that an organization’s ITSMS is in alignment with the ISO 20000 regulations thereby, legally compliant.

This certification is essential for IT service managers to supervise the activities of ITSMS in organizations. They are endowed with the knowledge of the standardized IT service practices and can enforce them.

Yes, it definitely is. Quality assurance professionals gain additional knowledge of ISO 20000 regulations from obtaining this certification. This enables them to be more proficient while assessing and maintaining the quality of ITSMS in organizations.

The certification is a must for audit managers entrusted with the task of maintaining IT service management systems. Auditing skills and ISO 20000 compliance understanding accompanies this certification which is highly advantageous.

This certification offers all the required knowledge and competencies needed for the process improvement specialist job role. Certified lead auditors can look into improvement areas using their auditing skills.

Unearth

Ascertain your expertise

ISO 20000 Lead Auditor Certification is offered to professionals who are involved in auditing ITSM systems. Professionals certified with ISO 20000 Lead Auditor in Tanzania get a chance to ascertain the required expertise to conduct audits of IT service management system.

Fascinate

Attract fame

The Certification of ISO 20000 Lead Auditor is internationally recognized across various countries. This makes it easier for professionals certified with ISO 20000 Lead Auditors in Tanzania to attract fame and be identified by large enterprises in the IT sector.

Major in

Focus on your career

ISO 20000 Lead Auditor Certification entitles individuals to take up managerial positions in the organization. Professionals taking up ISO 20000 Lead Auditor Certification in Tanzania get to focus on their career and gain specialized skills to audit ITSM.

Venture

Explore your prospects

ISO 20000 Lead Auditor Certification has gained popularity across various nations. Individuals taking up ISO 20000 Lead Auditor in Tanzania can explore their career prospects on a larger scale. This further allows professionals to kand their dream jobs.

Our Clients

How valuable is ISO 20000 Lead Auditor Certification in Tanzania?

Businesses that comply with ISO 20000 standard conduct audits to assess the effectiveness of the organization’s IT Service Management and its overall performance. Businesses tend to hire ISO 20000 Lead Auditors to conduct audits of their IT SMS. Such professionals possess knowledge of audit principles, techniques, and procedures and are responsible for conducting IT Service Management System audit within the organization.

Why is obtaining ISO 20000 Lead Auditor Certificate valuable?

ISO 20000 Lead Auditor Certificate in Tanzania is awarded to individuals who are experts in conducting an IT SMS audit in an organization. With this credential, professionals can help the company in performing both internal and external audits. Moreover, it opens up a plethora of opportunities for individuals and ensures their job security. Owning this internationally recognized certificate can help professionals to land their dream jobs.

What makes a good ISO 20000 Lead auditor?

An ideal Lead Auditor has relevant education, experience, expertise, personal attributes, and work ethic. They have a passion for improving the processes of the service management system and providing an excellent customer experience within the organization. In addition, they also possess the following characteristics.

  • Independent and unbiased auditing
  • Treat all employees equally without any bias
  • Attentive, thorough, and thoughtful analysis of IT SMS.
  • Active participation in the audit process
  • Develop clear and unambiguous conclusions based on audit observations
  • Objective evaluation of factual evidence

How will ISO 20000 Lead Auditor benefit the organization?

ISO 20000 Lead Auditors assist organizations in conducting internal audits for the IT Service Management System. It is a mandatory step before the ISO 20000 certification audit. They assess the efficiency of IT SMS and its compliance with the ISO 20000 standard. The following are the roles of the ISO 20000 Lead Auditor in performing an audit in an organization.

Prepares audit documents

As per standard requirements, the internal auditor prepares an audit plan that specifies audit authorities and responsibilities. The plan also includes a timeline, employee roles, and resources for conducting the audit. Lead Auditors document the audit plan once it has been prepared.

Prepares the audit team

Auditor prepares an audit checklist according to ISO 20000 standard and organizational goals. They first comprehend the IT services offered by the company, organizational structure, and processes that support those services. Additionally, they even engage in analyzing previous internal and certification audit outcomes. Thereafter, the audit checklist is prepared utilizing this information.

Prepare the employees

Internal auditors prepare employees for an audit by imparting audit policies, processes and techniques. Employees further gain an understanding of how audits can be used as an improvement tool to increase their efficiency and that of IT SMS.

Involve management

After successfully completing the audit, the internal auditor submits the audit report to management.Corrective actions are then implemented to improve the company’s IT Service Management System. This allows management to assess the effectiveness of conducting internal audits on a regular basis.

Purpose of attending ISO 20000 Lead Auditor Training

ISO 20000 Lead Auditor Training in Tanzania is a requirement for individuals who wish to conduct audits in an organization. Attending the training program entitles both individuals as well as organization to reap the benefits of advanced auditing practices. Individuals attending training courses will learn those skills specific to internal auditing.

  • Definition of Information Technology Service Management (ITSM)
  • Purpose of conducting ISO 20000 standard
  • Procedures for planning, conducting, and reporting an audit in accordance with ISO 20000 standard.
  • Techniques to assist the auditor to gather and interpret objective evidence and conducting the audit
  • Roles and responsibilities of an internal auditor
  • Skills needed for Auditing and Audit management

An organization can train its employees to perform audits for ISO 20000 standard by providing ISO 20000 Lead Auditor Certification Training in Tanzania. Attending the training course supports employees in understanding all the modern audit procedures and principles of the standard.

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