ISO 20000 Lead Implementer Certification in Brazil
ISO 20000 Lead Implementer Certification in Brazil is awarded to individuals who implement IT Service Management System (SMS). Certified ISO 20000 Lead Implementers engage in executing the IT SMS as per the requirements of the standard. Organizations applying ISO 20000 certification into their framework demonstrate their effectiveness in delivering IT services. Businesses look for certified ISO 20000 Lead Implementers to assist them in implementing the service management system. The certification is recognized across various nations, enabling professionals to look for career opportunities on a global scale. In addition, professionals can earn higher salaries when compared to non-certified professionals in the field. With ISO 20000 Lead implementer Certification, professionals acquire the necessary expertise to execute IT SMS within the organization.
ISO 20000 Lead Implementer Certification Training in Brazil
Unichrone offers ISO 20000 Lead Implementer Training in Brazil through highly experienced trainers. Individuals enrolling in the training program gain practical insights into the field. The ISO 20000 Lead Implementer Certification Training is designed to cover the brief of the standard and implementation techniques. With the advanced skills, professionals can easily apply best practices in order to comply with the standard. Project Managers, auditors, IT SMS team members, and professionals interested in broadening their knowledge can attend the ISO 20000 Lead Implementer Training session.
Key Features of ISO 20000 Lead Implementer Certification Training in Brazil
ISO 20000 Lead Implementer Certification Training in Brazil is conducted in various methods. Candidates can select their desired method of training and attend the 4-day training program across various cities in Brazil. Our trainers provide real-time insights into the field through case studies. Professionals can take part in practical exercises to understand complex procedures. During the ISO 20000 Lead Implementer Training, individuals can access the extensive training material. This further helps trainees to prepare for the exam conducted at the end of the training session. Professionals who score the required passing marks can obtain their ISO 20000 Lead Implementer Certification in Brazil.
- 4 Day Interactive Instructor –led Online Classroom or Group Training in Brazil
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Lead Implementer course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Lead Implementer Training Course schedule in Brazil
Corporate Group Training
- Customized Training
- Live Instructor-led
- Onsite / Online
- Flexible Dates
|ISO 20000 Lead Implementer Exam Format|
|Exam Name||ISO 20000 Lead Implementer Certification Exam|
|Exam Format||Multiple Choice|
|Total Questions||100 Questions|
|Passing Score||Minimum 70% marks|
|Exam Duration||2 hours|
ISO 20000 Lead Implementer Certification Benefits
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Lead Implementer Course Curriculum
1.Information Technology Service Management (ITSM)
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
2.Introduction and Background to ISO/IEC 20000
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
3.Introduction ISO/IEC 20000-1:2011
- · ISO/IEC 20000-1: 2011
- · Key differences - ISO 20000 & ITIL®
- · ITIL® life cycles
- · Clauses ISO/IEC 20000-1: 2011
4.Service Management System (SMS)
- · Management responsibility
- · Governance of processes operated by other parties
- · Document management
- · Establish and improve the SMS
- · Resource management
5.Design & Transition of New or Changed Services
- · Design & Transition of New or Changed Services
6.Introduction to Auditing
- · Define auditing
- · Types of audit- Internal- External
- · Audit terminology
- · Benefits of auditing
7.Auditing Roles and Principles
- · Auditor
- · Auditee
- · Audit team
- · Guides and observers
- · Lead auditor
- · Audit management
- · Maintaining confidentiality
- · Independence
- · Evidence-based approach
- · Integrity
- · Fair presentation of audit reports
8.Responsibilities of the Auditor
- · Management of personnel
- · Preparation checklists
- · Scope of work
- · Managing audit programmes
- · Communication at all levels of organisation
9.Skills and Competencies of an Internal Auditor
- · Personal attributes
- · Knowledge
- · Skills
- · Education and experience
10.Purpose of Internal Auditing
- · Detection
- · Protection
- · Prevention
- · Initialise the report
- · Prepare activities
- · Prepare plans
- · Assigning the work to the team
- · Preparing documents
- · Conduct open meeting
- · Prepare and distribute reports
- · Complete the audit
- · Conduct a follow-up
- · Question
- · Check
- · Observe
13.Audit template/work documents
- · Audit requirements
- · Audit documents
- · Service level management
- · General requirements
- · Service catalogue
- · Service level agreement
- · Supportive agreements
- · Service process
- · Scope definition
- · Scope consideration
- · Scope statement
- · Scope agreement
- · Guidelines
16.Launching and Implementing
- · Configuration and release management
- · Change management
- · Management of capacity and availability
- · Service continuity
17.The Administration of Information Security
- · IT security policies
- · Security risks assessment
- · Controls
- · Documents and records
- · Managing the operations
18.Implementation Guidance and Types
- Service delivery process
- Service reporting
- Service continuity and availability management
- Budgeting and accounting for services
- Capacity management
- Information security management
- Resolution process
- Incident and service request management
- Problem management
- Relationship process
- Business relations
- Regular reviews
- Customer satisfaction measurement
- Service complaints
- Service definition
- Terminating contract
- Control process
- Configuration management
- Change management
- Release and deployment management
19.Control, Monitor, and Measure
- · Monitoring the processes
- · Internal auditor
- · Development of metrics
- · Performance indicators and dashboards
- · Managing the reviews
- · Implementation of the continual improvement program
- · Preparing audits
- · Managing contractual disputes
Frequently Asked Questions
Do you provide online ISO 20000 Lead Implementer Training in Brazil?
Yes, candidates can opt for live online instructor-led training method while enrolling for the program in Brazil.
Is it mandatory to attend ISO 20000 Lead Implementer Training in Brazil?
Yes, before obtaining the certification individuals need to undergo the training session offered by Unichrone and attempt the exam. During the training session, trainees gain a comprehensive understanding of the standard and its requirements. This further helps trainees to prepare for the exam and clear it without any hassles.
What are the prerequisites to attend ISO 20000 Lead Implementer Training in Brazil?
Individuals need to obtain ISO 20000 Foundation Certification before enrolling for the training session in Brazil.
When can I take up mock tests?
Individuals can take up the mock tests at the end of ISO 20000 Lead Implementer Training.
When is the ISO 20000 Lead Implementer Exam conducted in Brazil?
The exam is conducted by Unichrone at the end of the training session.
What is the duration of ISO 20000 Lead Implementer Exam in Brazil?
The Lead Implementer Exam is conducted for 2 hours in Brazil.
Can I retake the exam if I fail in the first attempt?
Yes, candidates can retake the exam without incurring any cost for the second time.For the subsequent attempts after 2nd attempt, candidates have to pay the re-examination fees.
What is the role of ISO 20000 Lead Implementer?
A certified ISO 20000 Lead Implementer engages in executing the IT Service Management System (SMS), interpreting the requirements of the standard, and applying IT SMS using best practices. In addition, certified professionals manage and maintain IT SMS in compliance with the standard.
Why do I need ISO 20000 Lead Implementer Certification in Brazil?
ISO 20000 Lead Implementer Certification assists individuals in mastering the techniques of implementing IT SMS. The certification is internationally recognized, enabling businesses to recognize such professionals. Owning the ISO 20000 Lead Implementer Certification further helps professionals to look for jobs globally and earn higher salaries.
Who can take up ISO 20000 Lead Implementer Certification in Brazil?
Auditors, managers, technical experts, members of the ITSMS team, and any individual who meets the prerequisites can take up the certification.
What is the next course of action for certified ISO 20000 Lead Implementers?
Certified ISO 20000 Lead Implementers can pursue a wide range of career options available to them after obtaining the certification.
ISO 20000 Lead Implementer Examination Procedure
Attend intense 4 day ISO 20000 Lead Implementer Training offered by Unichrone. Fulfil all the requirements specified by the TUV-SUD before the examination.
Apply for the ISO 20000 Lead Implementer Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.
Get certified ISO 20000 Lead Implementer after clearing the exam. You will receive an email confirming the status.
What our customers say
Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.
Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.
Technical Director MCI Ltd
Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.
Head Of Operations
Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.
I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.
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Faculty and Mentors
Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies
- Planning, designing, and implementing IT Service Management System
- Monitoring and evaluating the ITSM instilled within an organization
- Advising the organization on best implementation techniques
- Interpreting the relation between ISO 20000 and other standards.