ISO 20000 Lead Implementer Certification in Kenya
ISO 20000 Lead Implementer Certification in Kenya is awarded to individuals who implement IT Service Management System (SMS). Certified ISO 20000 Lead Implementers engage in executing the IT SMS as per the requirements of the standard. Organizations applying ISO 20000 certification into their framework demonstrate their effectiveness in delivering IT services. Businesses look for certified ISO 20000 Lead Implementers to assist them in implementing the service management system. The certification is recognized across various nations, enabling professionals to look for career opportunities on a global scale. In addition, professionals can earn higher salaries when compared to non-certified professionals in the field. With ISO 20000 Lead implementer Certification, professionals acquire the necessary expertise to execute IT SMS within the organization.
ISO 20000 Lead Implementer Certification Training in Kenya
Unichrone offers ISO 20000 Lead Implementer Training in Kenya through highly experienced trainers. Individuals enrolling in the training program gain practical insights into the field. The ISO 20000 Lead Implementer Certification Training is designed to cover the brief of the standard and implementation techniques. With the advanced skills, professionals can easily apply best practices in order to comply with the standard. Project Managers, auditors, IT SMS team members, and professionals interested in broadening their knowledge can attend the ISO 20000 Lead Implementer Training session.
Key Features of ISO 20000 Lead Implementer Certification Training in Kenya
ISO 20000 Lead Implementer Certification Training in Kenya is conducted in various methods. Candidates can select their desired method of training and attend the 4-day training program across various cities in Kenya. Our trainers provide real-time insights into the field through case studies. Professionals can take part in practical exercises to understand complex procedures. During the ISO 20000 Lead Implementer Training, individuals can access the extensive training material. This further helps trainees to prepare for the exam conducted at the end of the training session. Professionals who score the required passing marks can obtain their ISO 20000 Lead Implementer Certification in Kenya.
- 4 Day Interactive Instructor –led Online Classroom or Group Training in Kenya
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Lead Implementer course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Lead Implementer Training Course schedule in Kenya
Corporate Group Training
- Customized Training
- Live Instructor-led
- Onsite / Online
- Flexible Dates
|ISO 20000 Lead Implementer Exam Format|
|Exam Name||ISO 20000 Lead Implementer Certification Exam|
|Exam Format||Multiple Choice|
|Total Questions||100 Questions|
|Passing Score||Minimum 70% marks|
|Exam Duration||2 hours|
ISO 20000 Lead Implementer Certification Benefits
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Lead Implementer Course Curriculum
1.Information Technology Service Management (ITSM)
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
2.Introduction and Background to ISO/IEC 20000
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
3.Introduction ISO/IEC 20000-1:2011
- · ISO/IEC 20000-1: 2011
- · Key differences - ISO 20000 & ITIL®
- · ITIL® life cycles
- · Clauses ISO/IEC 20000-1: 2011
4.Service Management System (SMS)
- · Management responsibility
- · Governance of processes operated by other parties
- · Document management
- · Establish and improve the SMS
- · Resource management
5.Design & Transition of New or Changed Services
- · Design & Transition of New or Changed Services
6.Introduction to Auditing
- · Define auditing
- · Types of audit- Internal- External
- · Audit terminology
- · Benefits of auditing
7.Auditing Roles and Principles
- · Auditor
- · Auditee
- · Audit team
- · Guides and observers
- · Lead auditor
- · Audit management
- · Maintaining confidentiality
- · Independence
- · Evidence-based approach
- · Integrity
- · Fair presentation of audit reports
8.Responsibilities of the Auditor
- · Management of personnel
- · Preparation checklists
- · Scope of work
- · Managing audit programmes
- · Communication at all levels of organisation
9.Skills and Competencies of an Internal Auditor
- · Personal attributes
- · Knowledge
- · Skills
- · Education and experience
10.Purpose of Internal Auditing
- · Detection
- · Protection
- · Prevention
- · Initialise the report
- · Prepare activities
- · Prepare plans
- · Assigning the work to the team
- · Preparing documents
- · Conduct open meeting
- · Prepare and distribute reports
- · Complete the audit
- · Conduct a follow-up
- · Question
- · Check
- · Observe
13.Audit template/work documents
- · Audit requirements
- · Audit documents
- · Service level management
- · General requirements
- · Service catalogue
- · Service level agreement
- · Supportive agreements
- · Service process
- · Scope definition
- · Scope consideration
- · Scope statement
- · Scope agreement
- · Guidelines
16.Launching and Implementing
- · Configuration and release management
- · Change management
- · Management of capacity and availability
- · Service continuity
17.The Administration of Information Security
- · IT security policies
- · Security risks assessment
- · Controls
- · Documents and records
- · Managing the operations
18.Implementation Guidance and Types
- Service delivery process
- Service reporting
- Service continuity and availability management
- Budgeting and accounting for services
- Capacity management
- Information security management
- Resolution process
- Incident and service request management
- Problem management
- Relationship process
- Business relations
- Regular reviews
- Customer satisfaction measurement
- Service complaints
- Service definition
- Terminating contract
- Control process
- Configuration management
- Change management
- Release and deployment management
19.Control, Monitor, and Measure
- · Monitoring the processes
- · Internal auditor
- · Development of metrics
- · Performance indicators and dashboards
- · Managing the reviews
- · Implementation of the continual improvement program
- · Preparing audits
- · Managing contractual disputes
Frequently Asked Questions
Do you provide online ISO 20000 Lead Implementer Training in Kenya?
Yes, candidates can opt for live online instructor-led training method while enrolling for the program in Kenya.
Is it mandatory to attend ISO 20000 Lead Implementer Training in Kenya?
Yes, before obtaining the certification individuals need to undergo the training session offered by Unichrone and attempt the exam. During the training session, trainees gain a comprehensive understanding of the standard and its requirements. This further helps trainees to prepare for the exam and clear it without any hassles.
What are the prerequisites to attend ISO 20000 Lead Implementer Training in Kenya?
Individuals need to obtain ISO 20000 Foundation Certification before enrolling for the training session in Kenya.
When can I take up mock tests?
Individuals can take up the mock tests at the end of ISO 20000 Lead Implementer Training.
What are ISO 20000 Lead Implementer Certification Training modes in Kenya.?
Unichrone offers ISO 20000 Lead Implementer Certification Training in both live-online instructor-led and in-classroom training modes in Kenya.
Will I get a course completion certificate for ISO 20000 Lead Implementer Training?
Yes, trainees will get a course completion certificate after completing 4 days of ISO 20000 Lead Implementer Training in Kenya.
What are the skills acquired during ISO 20000 Lead Implementer Training?
Trainees will gain practical skills in implementing IT Service Management in an organization in accordance with ISO 20000 standard.
What is the difference between the ISO 20000 Lead Implementer and Lead Auditor Certification?
ISO 20000 Lead Implementer Certificate validates professional's skill in implementing ISO 20000 standard in an organization. However, ISO 20000 Lead Auditor Certificate enables professionals to conduct audits in an organization.
What is the difference between ITIL and ISO 20000 standards?
Information Technology Infrastructure Library (ITIL) is the best practice or guideline for IT Service Management. On the other hand, ISO 20000 is a standard that specifies the requirement for IT Service Management.
Who needs ISO 20000 standard?
IT businesses employ the ISO 20000 standard to assure that their ITSM processes are in alignment with the organization's goals as well as international best practices.
How to implement ISO 20000 standard in an organization?
The steps in implementing ISO 20000 standard in an organization
- Obtain management support
- Establish the project
- Perform assessment and gap analysis
- Define scope, management intention, responsibilities
- Implement processes and functions
- Perform training and awareness programs
- Operate the SMS
- Implement the Continual Service Improvement concept
- Conduct the internal and external audit
- Get ISO 20000 certified
When is the ISO 20000 Lead Implementer Exam conducted in Kenya?
The exam is conducted by Unichrone at the end of the training session.
What is the duration of ISO 20000 Lead Implementer Exam in Kenya?
The Lead Implementer Exam is conducted for 2 hours in Kenya.
Can I retake the exam if I fail in the first attempt?
Yes, candidates can retake the exam without incurring any cost for the second time.For the subsequent attempts after 2nd attempt, candidates have to pay the re-examination fees.
Is ISO 20000 Lead Implementer Exam fee included in the training?
Yes, ISO 20000 Lead Implementer Exam fee is included in the ISO 20000 Lead Implementer Training fee.
What is the format of the ISO 20000 Lead Implementer Exam in Kenya.?
ISO 20000 Lead Implementer is an online exam. It consists of 100 multiple choice questions with a time duration of 2 hours.
What is the passing score for ISO 20000 Lead Implementer Exam in Kenya.?
Candidates have to score 70% or more to pass ISO 20000 Lead Implementer Exam in Kenya.
Is it mandatory to take ISO 20000 Lead Implementer Exam?
Yes, candidates can obtain their ISO 20000 Lead Implementer Certificate only after passing ISO 20000 Lead Implementer Exam with the required pass percentage.
What can I refer to while preparing for ISO 20000 Lead Implementer Exam?
Candidates can refer to books related to ISO 20000 standard and reference materials provided by Unichrone to prepare for ISO 20000 Lead Implementer Exam.
What is the role of ISO 20000 Lead Implementer?
A certified ISO 20000 Lead Implementer engages in executing the IT Service Management System (SMS), interpreting the requirements of the standard, and applying IT SMS using best practices. In addition, certified professionals manage and maintain IT SMS in compliance with the standard.
Why do I need ISO 20000 Lead Implementer Certification in Kenya?
ISO 20000 Lead Implementer Certification assists individuals in mastering the techniques of implementing IT SMS. The certification is internationally recognized, enabling businesses to recognize such professionals. Owning the ISO 20000 Lead Implementer Certification further helps professionals to look for jobs globally and earn higher salaries.
Who can take up ISO 20000 Lead Implementer Certification in Kenya?
Auditors, managers, technical experts, members of the ITSMS team, and any individual who meets the prerequisites can take up the certification.
What is the next course of action for certified ISO 20000 Lead Implementers?
Certified ISO 20000 Lead Implementers can pursue a wide range of career options available to them after obtaining the certification.
How much does an ISO 20000 Lead Implementer professional earn?
An ISO 20000 Lead Implementer professional can earn an average annual salary of USD 104,000 as per pay scale.
What job roles can I take as ISO 20000 Lead Implementer Certification holder?
ISO 20000 Lead Implementer Certificate holders can opt for jobs roles such as Process Improvement Manager, Quality Management Director, Senior Systems Administrator, and System Administrator.
Who provides ISO 20000 Lead Implementer Certificate in Kenya.?
Unichrone provides ISO 20000 Lead Implementer Certificate in Kenya..
What are the benefits of implementing the ISO 20000 standard?
ISO 20000 helps the organization monitor and improve the IT Service Management process. It also produces high-quality products that satisfy the needs of the customers and uses resources in a cost-effective manner.
What are best practices for implementing IT Service Management?
The following are best practices for implementing IT Service Management
- Focus on the end users instead of the processes
- Prepare for a change in work culture
- Remember that ITSM implementation is a continuous process
- Continuous evaluation for continuous improvement
- Automation of repetitive processes
- Use available data to create meaningful metrics
- Focus on integrating the entire organization with the IT department
- Prioritize certified ITSM professionals
What is the ISO 20000 standard all about?
ISO 20000 is a globally recognized standard for Information Technology Service Management (ITSM) that specifies requirements for implementing IT SMS in an organization.
When will I receive my ISO 20000 Lead Implementer Certificate in Kenya.?
Candidates can obtain their ISO 20000 Lead Implementer Certificate immediately after passing ISO 20000 Lead Implementer Exam in Kenya..
What is ITSM?
Information Technology Service Management is a process to design, create, deliver, and monitor the Information Technology (IT) services of an organization.
ISO 20000 Lead Implementer Examination Procedure
Attend intense 4 day ISO 20000 Lead Implementer Training offered by Unichrone. Fulfil all the requirements before the examination.
Apply for the ISO 20000 Lead Implementer Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.
Get certified ISO 20000 Lead Implementer after clearing the exam. You will receive an email confirming the status.
What our customers say
Very engaging course with real world context and wonderful examples. Helped to expand my knowledge as a direct result of it.
Super awesome faculty! The best part of the training was lots of real time case studies and interactive sessions. Learnt many new concepts.
Technical Director MCI Ltd
Interesting, Focused, Real life case studies. The material was a comprehensive presentation of Lean principles and Six Sigma.
Head Of Operations
Really interesting, a lot of knowledge about processes, in many areas and departments, helped to understand the subjects easily.
I opted for Instructor led Online Session. The training was very well executed. It was awesome and exceeded my expectations.
Register for a free session with our trainer
Faculty and Mentors
Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies
- Planning, designing, and implementing IT Service Management System
- Monitoring and evaluating the ITSM instilled within an organization
- Advising the organization on best implementation techniques
- Interpreting the relation between ISO 20000 and other standards.
How do organizations benefit from ISO 20000 Lead Implementer in Kenya?
ISO 20000 standard is an internationally recognized standard for IT Service Management System. It is a set of management processes that ensures ITSM processes are aligned with the business’s needs and international best practices. ISO 20000 Lead Implementer Certification assists individuals in mastering the techniques of implementing IT SMS. A certified ISO 20000 Lead Implementer is responsible for implementing and managing a service management system in an organization. They further interpret the ISO 20000 standard specifications in accordance with an organization's IT SMS requirements.
The ISO 20000 Lead Implementer Certificate in Kenya is intended for those who want to expand their knowledge of the ISO 20000 standard. Professionals such as auditors, managers, consultants, and members of the IT SMS team, can opt for this certificate. It certifies professionals' skills in implementing IT SMS in an organization. A candidate can obtain ISO 20000 Lead Implementer Certificate after meeting the necessary requirements.Read More