Importance of ISO 20000 Lead Auditor Certification in conducting audits of ITSMS
ISO 20000 Lead Auditor Certification in Kenya is awarded to individuals who can demonstrate their IT SMS auditing skills. IT Service Management System (SMS) is instilled in organizations that comply with ISO 20000 Standard. Businesses conduct audits of IT SMS to enhance the effectiveness of IT services and maintain their certification. Certified ISO 20000 Lead Auditors engage in auditing the service management system and drafting reports of the findings. Organizations operating in the IT industry need to meet the requirements of the standard to acquire the certification status. As a result, businesses look forward to recruiting certified ISO 20000 Lead Auditors in Kenya. Such certified professionals indulge in applying the SMS audit principles and policies to increase the performance of SMS.
ISO 20000 Lead Auditor Training in Kenya
Unichrone offers ISO 20000 Lead Auditor Training in Kenya through certified trainers having vast knowledge of the standard. The training program is designed to help candidates in gaining an in-depth understanding of auditing techniques, SMS policy, and a brief of the ISO 20000 standard. The ISO standard is recognized across various nations. As a result, certified ISO 20000 Lead Auditors are highly sought-after. The ISO 20000 Lead Auditor Certification Training is conducted for 4 days across various cities of Kenya. With international recognition, professionals owning the certification can look for jobs beyond the borders of their home country.
Key Features of ISO 20000 Lead Auditor Certification Training in Kenya
ISO 20000 Lead Auditor Certification Training in Kenya is provided through live online instructor-led method and in-classroom method. Professionals can choose their desired method while enrolling in the training program. The ISO 20000 Lead Auditor Training session is designed to be conducted in an interactive manner. Trainees gain insights into the standard through case studies and discussions. At the end of the training, individuals can even take up practice tests and determine their level of preparation. On completing the training session, candidates need to attempt the exam and obtain their ISO 20000 Lead Auditor Certification in Kenya from Unichrone.
- 4 Day Interactive Instructor –led Online/Classroom or Group Training in Kenya
- Course study materials designed by subject matter experts
- Mock Tests to prepare in a best way
- Highly qualified, expert & accredited trainers with vast experience
- Enrich with Industry best practices and case studies and present trends
- ISO 20000 Lead Auditor course adhered with International Standards
- End-to-end support via phone, mail, and chat
- Convenient Weekday/Weekend ISO 20000 Lead Auditor Training Course schedule in Kenya
Corporate Group Training
- Customized Training
- Live Instructor-led
- Onsite / Online
- Flexible Dates
|ISO 20000 Lead Auditor Exam Format|
|Exam Name||ISO 20000 Lead Auditor Certification Exam|
|Exam Format||Multiple Choice, Subjective, Essay Type|
|Total Questions||20 Questions|
|Passing Score||Minimum 70% marks|
|Exam Duration||2 hours|
ISO 20000 Lead Auditor Certification Benefits
With this renowned credential, aspirants earn higher salary packages when compared to non-certified professionals in the field
Aspirants can look for higher career prospects at an early stage in their life with the most esteemed certification
Owning the certification makes it easier to earn the trust and respect of professionals working in the same field
Rigorous study plan
The course content is prescribed as per the exam requirements, covering the necessary topics to ace the exam in the first attempt
Diverse job roles
Attaining the certification enhances the spirit of individuals to pursue diverse job roles in the organization
With this certification, individuals acquire refined skills and techniques required to play their part in an organization
ISO 20000 Lead Auditor Course Curriculum
1.Information Technology Service Management (ITSM)
- · Business case and initial design of the ITSMS
- · Define the scope of ITSMS
- · IT Service Management
- · Benefits of IT Service Management
- · ITSMS policy
- · Documentation of process and procedures
- · Define management systems and process approach
- · Presentation of standards and their comparisons
- · Fundamental principles of Information Technology
- · Preliminary analysis and determining the level of existing information technology
- · Develop a project plan
- · Accounting the IT services; accounting and budgeting
2.Introduction and Background to ISO/IEC 20000
- · What Is ISO/IEC 20000?
- · Benefits of ISO/IEC 20000
- · ISO/IEC 20000 – parts
3.Introduction ISO/IEC 20000-1:2011
- · ISO/IEC 20000-1: 2011
- · Key differences - ISO 20000 & ITIL®
- · ITIL® life cycles
- · Clauses ISO/IEC 20000-1: 2011
4.Service Management System (SMS)
- · Management responsibility
- · Governance of processes operated by other parties
- · Document management
- · Establish and improve the SMS
- · Resource management
5.Design & Transition of New or Changed Services
- · Design & Transition of New or Changed Services
6.Introduction to Auditing
- · Define auditing
- · Types of audit- Internal- External
- · Audit terminology
- · Benefits of auditing
7.Auditing Roles and Principles
- · Auditor
- · Auditee
- · Audit team
- · Guides and observers
- · Lead auditor
- · Audit management
- · Maintaining confidentiality
- · Independence
- · Evidence-based approach
- · Integrity
- · Fair presentation of audit reports
8.Responsibilities of the Auditor
- · Management of personnel
- · Preparation checklists
- · Scope of work
- · Managing audit programmes
- · Communication at all levels of organisation
9.Skills and Competencies of an Internal Auditor
- · Personal attributes
- · Knowledge
- · Skills
- · Education and experience
10.Purpose of Internal Auditing
- · Detection
- · Protection
- · Prevention
- · Initialise the report
- · Prepare activities
- · Prepare plans
- · Assigning the work to the team
- · Preparing documents
- · Conduct open meeting
- · Prepare and distribute reports
- · Complete the audit
- · Conduct a follow-up
- · Question
- · Check
- · Observe
13.Audit template/work documents
- · Audit requirements
- · Audit documents
- · Service level management
- · General requirements
- · Service catalogue
- · Service level agreement
- · Supportive agreements
- · Service process
- · Scope definition
- · Scope consideration
- · Scope statement
- · Scope agreement
- · Guidelines
16.Launching and Implementing
- · Configuration and release management
- · Change management
- · Management of capacity and availability
- · Service continuity
17.The Administration of Information Security
- · IT security policies
- · Security risks assessment
- · Controls
- · Documents and records
- · Managing the operations
18.Implementation Guidance and Types
- · Service delivery process
- · Service reporting
- · Service continuity and availability management
- · Budgeting and accounting for services
- · Capacity management
- · Information security management
- · Resolution process
- · Incident and service request management
- · Problem management
- · Relationship process
- · Business relations
- · Regular reviews
- · Customer satisfaction measurement
- · Service complaints
- · Supplier
- · Contract
- · Service definition
- · Terminating contract
- · Control process
- · Configuration management
- · Change management
- · Release and deployment management
19.Control, Monitor, and Measure
- · Monitoring the processes
- · Internal auditor
- · Development of metrics
- · Performance indicators and dashboards
- · Managing the reviews
- · Implementation of the continual improvement program
- · Preparing audits
- · Managing contractual disputes
20.Introduction to Lead Auditor
- · Definition of Lead Auditor
- · Conduct interview
- · Create and evaluate checklist
- · Questionnaires for data collection
- · Conduct document review
- · Evaluate the work done
- · Provide sample
Frequently Asked Questions
Why do I need ISO 20000 Lead Auditor Training in Kenya?
ISO 20000 Lead Auditor Training is conducted through highly experienced trainers. During the course of training, participants gain an in-depth understanding of the standard through case studies and discussions. Participants can engage in interactive sessions to understand the audit policy and procedures while attending the training session. This helps in clearing the exam without any hassles.
Do you provide online ISO 20000 Lead Auditor Training in Kenya?
Yes, participants can opt for the live online instructor-led method of Training. The online training session requires professionals and instructors to log in at the same time. This enables candidates to attend the session from their home or office.
What will I receive on completion of ISO 20000 Lead Auditor Training?
Participants will receive a course completion certificate at the end of ISO 20000 Lead Auditor Training Session.
When can I take up mock tests?
The mock tests can be accessed by students on completion of the ISO 20000 Lead Auditor Training.
How is ISO 20000 Lead Auditor Training conducted in Kenya?
ISO 20000 Lead Auditor Training is conducted in both online and offline modes in Kenya.
What are other ISO 20000 Certifications provided by Unichrone?
What is the duration of ISO 20000 Lead Auditor Training in Kenya?
ISO 20000 Lead Auditor Training is conducted for 4 days in Kenya.
How long does it take for an organization to get ISO 20000 Certification?
It may take 4 to 6 months to get ISO 20000 Certification depending on the size and complexity of the organization.
Is it mandatory to enroll in ISO 20000 Lead Auditor Certification Training in Kenya?
Yes, Individuals who want to get the ISO 20000 Lead Auditor Certification must take ISO 20000 Lead Auditor Training course. Highly experienced and accredited instructors in Unichrone assist them in mastering ITSMS auditing procedures. After completing the training session, trainees can attempt the exam and earn the certification.
What are the steps in preparing for the ISO 20000 audit?
The steps in preparing ISO 20000 audit are as follows:
- Prepare all materials related to ISO 20000 audit
- Conduct internal audits
- Implement corrective actions
- Management review
- Monitor objectives
What costs will I incur while pursuing ISO 20000 Lead Auditor Certification?
Individuals incur the cost of training and exam while pursuing ISO 20000 Lead Auditor Certification.
When is the ISO 20000 Lead Auditor Exam conducted in Kenya?
The ISO 20000 Lead Auditor Exam is conducted at the end of the training session.
How long is the ISO 20000 Lead Auditor Exam?
The ISO 20000 Lead Auditor Exam is conducted for 2 hours.
How can I pass the ISO 20000 Lead Auditor Exam in Kenya?
Participants need to score 70% or more to pass the exam.
What is the ISO 20000 Lead Auditor Exam format in Kenya?
ISO 20000 Lead Auditor is an online exam. It consists of 20 multiple choice questions with a time duration of 2 hours.
Can I retake ISO 20000 Lead Auditor Exam?
Yes, candidates can retake ISO 20000 Lead Auditor Exam by paying an additional exam fee.
What is the cost of the ISO 20000 Lead Auditor Exam?
There is no separate fee for ISO 20000 Lead Auditor Exam, it is included in the ISO 20000 Lead Auditor Training fee.
When can I schedule for ISO 20000 Lead Auditor Exam in Kenya?
Candidates can schedule ISO 20000 Lead Auditor Exam after completing ISO 20000 Lead Auditor Training in Kenya.
What is IT service management system?
IT service management system is instilled within the organization in accordance with ISO 20000 Standard. Implementing IT SMS within the organizational framework helps to improve the delivery of IT services. Certified professionals engage in enhancing the satisfaction levels of customers procuring IT services from the organization. This further helps organizations to achieve their desired goals and gain credibility in the industry.
What is the role of ISO 20000 Lead Auditor?
A certified ISO 20000 Lead Auditor indulges in preparing for the audit, leading the audit team, carrying out IT SMS audit, and reporting the findings.
Who can acquire ISO 20000 Lead Auditor Certification in Kenya?
Managers, IT SMS team members, technical experts, and individuals who meet the prerequisites can take up the certification.
What are the advantages of ISO 20000 Lead Auditor Certification in Kenya?
ISO 20000 Lead Auditor Certification is recognized internationally. Candidates pursuing the certification can look for career opportunities on a larger scale. Possessing the advanced skillset further helps individuals to land their dream jobs and earn higher salaries.
Why does an organization conduct internal audit for ISO 20000 standard?
The organization performs an internal audit to ensure that the IT SMS implemented within the organization fulfills the requirements of the ISO 20000 standard.
Is ISO 20000 Lead Auditor Certification worth it?
ISO 20000 Lead Auditor Certificate enhances professionals' skills in performing ISO 20000 audits, thereby adding value to their resumes. Therefore, ISO 20000 Lead Auditor Certification holders are more likely to get jobs and earn more salaries than non-certified experts. As a result, earning an ISO 20000 Lead Auditor Certificate is well worth the effort.
How do I qualify to be an ISO 20000 Lead Auditor?
An individual can become ISO 20000 Lead Auditor after completing ISO 20000 Lead Auditor Training and passing the exam conducted at the end of training.
What is the difference: ISO 20000 internal audit vs ISO 20000 external audit?
ISO 20000 internal audit is conducted by an auditor within the organization to verify the IT SMS compliance with ISO 20000 standard. On the other hand, ISO 20000 external audit is conducted by a third-party auditor to assess the ISO 20000 requirements for obtaining ISO 20000 Certification.
What is the validity of the ISO 20000 Lead Auditor Certificate?
ISO 20000 Lead Auditor Certificate is valid for a lifetime.
How is the ISO 20000 audit conducted?
ISO 20000 is conducted in two stages:
- Stage 1: Identify the organization's readiness for ISO 20000 Certification.
- Stage 2: Assess IT SMS compliance with ISO 20000 standard requirement.
How does an organization become ISO 20000 Certified?
The following are the steps to become ISO 20000 Certified:
- Obtain management support
- Establish the project
- Perform assessment and gap analysis
- Define scope, management intention, responsibilities
- Implement processes and functions
- Perform training and awareness programs
- Operate the SMS
- Implement the Continual Service Improvement concept
- Conduct the internal and external audit
- Get ISO 20000 Certified
What are the phases in ISO 20000 internal audit?
The following are the five phases of the ISO 20000 internal audit
Why does an organization hire ISO 20000 Lead Auditor Certificate holders?
ISO 20000 Lead Auditor Certificate holders professionals possess knowledge of conducting IT SMS audit in an organization. As a result, the organization hires those professionals to assist them in conducting audits within the structure.
ISO 20000 Lead Auditor Examination Procedure
Attend intense 4 day ISO 20000 Lead Auditor Training offered by Unichrone. Fulfil all the requirements before the examination.
Apply for the ISO 20000 Lead Auditor Exam, conducted by Unichrone, whilst filling up all necessary details. Attend the exam scheduled at the end of the training session.
Get certified ISO 20000 Lead Auditor after clearing the exam. You will receive an email confirming the status.
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Faculty and Mentors
Our certified and highly experienced trainers are handpicked from various industries to assist aspirants with practical insights into the field, thereby providing a comprehensive understanding of fundamentals and complex terminologies
How valuable is ISO 20000 Lead Auditor Certification in Kenya?
Businesses that comply with ISO 20000 standard conduct audits to assess the effectiveness of the organization’s IT Service Management and its overall performance. Businesses tend to hire ISO 20000 Lead Auditors to conduct audits of their IT SMS. Such professionals possess knowledge of audit principles, techniques, and procedures and are responsible for conducting IT Service Management System audit within the organization.
Why is obtaining ISO 20000 Lead Auditor Certificate valuable?
ISO 20000 Lead Auditor Certificate in Kenya is awarded to individuals who are experts in conducting an IT SMS audit in an organization. With this credential, professionals can help the company in performing both internal and external audits. Moreover, it opens up a plethora of opportunities for individuals and ensures their job security. Owning this internationally recognized certificate can help professionals to land their dream jobs.Read More