The Two Key Models of ITIL4 Scott July 24, 2019 ITSM A package release for a ticket booking service was being planned at an IT organisation that sells its services to the Travel and Tourism industry…
Value is co-created when customers ‘feel’ supported Scott April 12, 2019 ITSM The IT department of a healthcare solutions firm had developed an application for invoicing clients. However, the end users and their managers, who were customers…
Major Benefits of ITIL Course & ITIL Certification Scott April 19, 2018 ITSM Have you heard this new mantra ITIL and ITIL course being chanted by many? Are you wondering what this ITIL course is and why it…
